Student Records Specialist
University of Southern California (USC), Los Angeles, CA, United States
Student Records Specialist
The USC Office of Academic Records and Registrar is seeking a part time Student Records Specialist to join our Grades, Transcripts and Verification team. This role establishes and maintains files, academic records, and status changes pertaining to academic progress. The Student Records Specialist researches and responds to inquiries and requests for information from faculty, staff, and students or external sources. One of the main functions of this role is the input of student data, and maintenance of the student records database. In addition, this position is responsible for ensuring reconciliation and quality control of records, as needed. Responsibilities include, but are not limited to the following: Answering and routing a high volume of phone calls and emails, while providing routine information to academic units, agencies, faculty, staff, students and other individuals. Informing students and parents of university policies and procedures Processing grade changes such as Incompletes (IN), Missing Grades (MG), and Correction of Grades (COG) via DocuSign. Processing transcript requests from departments and government agencies Processing online orders for transcripts/verifications that are not automatically processed from our third-party vendor Processing online verifications (current/past enrollment) for third-party agencies Auditing student records Processing and updating name, SSN, and date of birth corrections This position reports to the Assistant Registrar for Student Records. Qualified candidates should possess effective professional written and oral communication skills. The incumbent must demonstrate the ability to be thorough, consistent and accurate when interpreting records against criteria. Candidates must have proven ability to comprehend record policies and procedures, enter records accurately and draft and compose professional correspondence that aligns with university policy. In addition, the successful candidate must also demonstrate, through ideas, words and actions, a strong commitment to USC's Unifying Values. The hourly rate for this position is $26.98. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations. Minimum Education: High school or equivalent Minimum Experience: 2 years Minimum Field of Expertise: General office skills Preferred Education: Associate's degree Preferred Experience: 3 years Preferred Field of Expertise: Familiarity with electronic signature technology platforms (e.g., Docusign, etc.) USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at uschr@usc.edu. Inquiries will be treated as confidential to the extent permitted by law.
The USC Office of Academic Records and Registrar is seeking a part time Student Records Specialist to join our Grades, Transcripts and Verification team. This role establishes and maintains files, academic records, and status changes pertaining to academic progress. The Student Records Specialist researches and responds to inquiries and requests for information from faculty, staff, and students or external sources. One of the main functions of this role is the input of student data, and maintenance of the student records database. In addition, this position is responsible for ensuring reconciliation and quality control of records, as needed. Responsibilities include, but are not limited to the following: Answering and routing a high volume of phone calls and emails, while providing routine information to academic units, agencies, faculty, staff, students and other individuals. Informing students and parents of university policies and procedures Processing grade changes such as Incompletes (IN), Missing Grades (MG), and Correction of Grades (COG) via DocuSign. Processing transcript requests from departments and government agencies Processing online orders for transcripts/verifications that are not automatically processed from our third-party vendor Processing online verifications (current/past enrollment) for third-party agencies Auditing student records Processing and updating name, SSN, and date of birth corrections This position reports to the Assistant Registrar for Student Records. Qualified candidates should possess effective professional written and oral communication skills. The incumbent must demonstrate the ability to be thorough, consistent and accurate when interpreting records against criteria. Candidates must have proven ability to comprehend record policies and procedures, enter records accurately and draft and compose professional correspondence that aligns with university policy. In addition, the successful candidate must also demonstrate, through ideas, words and actions, a strong commitment to USC's Unifying Values. The hourly rate for this position is $26.98. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations. Minimum Education: High school or equivalent Minimum Experience: 2 years Minimum Field of Expertise: General office skills Preferred Education: Associate's degree Preferred Experience: 3 years Preferred Field of Expertise: Familiarity with electronic signature technology platforms (e.g., Docusign, etc.) USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at uschr@usc.edu. Inquiries will be treated as confidential to the extent permitted by law.