Senior Salesforce Reporting & Business Improvement Analyst
Dow Jones & Company, Inc., New York, NY, United States
Job Description:
About the Role:
As a member of the Global Business Operations (GBO) Team, the Senior Business Analyst helps turn business questions into clear insights, reliable data, and practical improvements to how teams work day-to-day. You'll work within a small, globally distributed group of analysts, partnering closely to share best practices, align on standards, and provide coverage across regions.
This role is hands-on and varied: some days you'll be building a Salesforce dashboard or a Google Sheets "dashboard-style" view that combines multiple data sources; other days you'll be monitoring how teams are using Salesforce to ensure processes are being followed and the data is trustworthy; and often you'll be juggling multiple ad hoc projects at once.
This is a strongly technical, tools-driven role: you should enjoy getting under the hood of systems and data, and be comfortable spending significant time in Salesforce, Excel/Google Sheets, and dashboards/reporting tools. You'll also get hands-on exposure to new tools and systems we're bringing in - especially newer AI add-ons - helping us test what's possible and turn that into practical, scalable ways of working.
You will work on-site in our midtown Manhattan office at least 3 days every week.
You Will: Build Salesforce reporting to precise specifications, including tailored outputs for different stakeholder needs. Create and maintain Salesforce dashboards, ensuring they remain accurate, relevant, and easy to use. Develop "dashboard-style" reporting in Excel and Google Sheets, to include linking Salesforce outputs into Sheets and combining multiple data sources where required. Monitor Salesforce usage (most commonly within Sales) to help ensure processes are followed and data is reliable; identify gaps and support teams to improve adherence. Perform hands-on Salesforce tasks, such as entering data, creating records, and supporting operational updates to keep workflows moving. Contribute to process improvement tasks and projects - typically in a support capacity, but occasionally taking ownership of smaller initiatives end-to-end through to implementation. Create slide decks - or contribute analysis and storytelling to leadership-ready decks - to communicate insights, recommendations, risks, and decisions. Help evaluate, test, and roll out new tools and systems (including AI add-ons): run pilots, document learnings, and recommend practical approaches for adoption and scale. Manage multiple concurrent workstreams and ad hoc requests; triage effectively, prioritise, and set clear expectations on scope and timelines. Liaise with a wide range of stakeholders across teams and levels, including senior leadership, communicating clearly and proactively. You Have:
Willingness to work in our midtown Manhattan office at least 3 days a week 2+ years of demonstrated experience as a Business Analyst (or similar role) delivering reporting, analysis, and operational/process improvements in a cross-functional environment Salesforce proficiency with experience: Building reports to specific stakeholder requirements Creating and maintaining dashboards Spotting usage and data-quality issues and driving improved process adherence
Advanced Excel skills and strong Google Sheets experience (e.g., pivot tables, lookups, import-ranges, data cleaning, building dashboard-style views) Experience working with data across systems and spreadsheets, including combining sources and creating repeatable, maintainable reporting outputs Strong problem-solving approach with the willingness to learn new tools and methods, experiment, and iterate to find workable solutions Excellent time management and prioritization skills including experience handling frequent ad hoc requests and multiple parallel projects Highly effective communication skills including the ability to simplify complex topics to land key messages and experience working across levels, up to senior leadership Tableau experience preferred Experience evaluating/testing new tools and translating pilots into practical recommendations and adoption plans, particularly AI tools/add-ons preferred Experience producing polished, leadership-ready slide decks and presenting insights clearly preferred You Are:
Curious, proactive, and comfortable with ambiguity - energised by problems that don't yet have a clear solution Collaborative and pragmatic, with a bias toward practical outcomes and continuous improvement High attention to detail, especially around data accuracy and process integrity Empathetic, articulate, calm under pressure, and clear on constraints Able to write professional, helpful emails that balance understanding with firm, realistic expectations #LI-HYBRID
Our Benefits:
Comprehensive Healthcare Plans Paid Time Off Retirement Plans Comprehensive Medical, Dental and Vision Insurance Plans Education Benefits Paid Maternity and Paternity Leave Family Care Benefits Commuter Transit Program Subscription Discounts Employee Referral Program
Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status or any other protected characteristic under applicable law. EEO/Disabled/Vets
Reasonable Accommodation We are committed to providing reasonable accommodation for qualified individuals with disabilities in our job application and/or interview process. If you need assistance or accommodation in completing your application or participating in an interview due to a disability, email us at talentresourceteam@dowjones.com. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.
Please refer to the privacy notice at the bottom of this page for submitting any data access, deletion, or other data subject rights requests, where permitted under your local laws and regulations.
Business Area: Dow Jones - Global Business Operations
Job Category: Quality Management
Union Status: Union role
Base Pay Range: 75,000 - 90,000
We're committed to offering competitive and flexible compensation to attract top talent. This pay range reflects our good faith estimate for the role and may vary based on a candidate's experience, skills, location, and other relevant factors.
For bonus-eligible roles, targets are determined based on multiple considerations, including market benchmarks and individual contributions.
For benefits-eligible roles, we offer a comprehensive and competitive benefits package covering health, retirement, wellbeing, and more, along with optional benefits to meet the diverse needs of our employees.
About the Role:
As a member of the Global Business Operations (GBO) Team, the Senior Business Analyst helps turn business questions into clear insights, reliable data, and practical improvements to how teams work day-to-day. You'll work within a small, globally distributed group of analysts, partnering closely to share best practices, align on standards, and provide coverage across regions.
This role is hands-on and varied: some days you'll be building a Salesforce dashboard or a Google Sheets "dashboard-style" view that combines multiple data sources; other days you'll be monitoring how teams are using Salesforce to ensure processes are being followed and the data is trustworthy; and often you'll be juggling multiple ad hoc projects at once.
This is a strongly technical, tools-driven role: you should enjoy getting under the hood of systems and data, and be comfortable spending significant time in Salesforce, Excel/Google Sheets, and dashboards/reporting tools. You'll also get hands-on exposure to new tools and systems we're bringing in - especially newer AI add-ons - helping us test what's possible and turn that into practical, scalable ways of working.
You will work on-site in our midtown Manhattan office at least 3 days every week.
You Will: Build Salesforce reporting to precise specifications, including tailored outputs for different stakeholder needs. Create and maintain Salesforce dashboards, ensuring they remain accurate, relevant, and easy to use. Develop "dashboard-style" reporting in Excel and Google Sheets, to include linking Salesforce outputs into Sheets and combining multiple data sources where required. Monitor Salesforce usage (most commonly within Sales) to help ensure processes are followed and data is reliable; identify gaps and support teams to improve adherence. Perform hands-on Salesforce tasks, such as entering data, creating records, and supporting operational updates to keep workflows moving. Contribute to process improvement tasks and projects - typically in a support capacity, but occasionally taking ownership of smaller initiatives end-to-end through to implementation. Create slide decks - or contribute analysis and storytelling to leadership-ready decks - to communicate insights, recommendations, risks, and decisions. Help evaluate, test, and roll out new tools and systems (including AI add-ons): run pilots, document learnings, and recommend practical approaches for adoption and scale. Manage multiple concurrent workstreams and ad hoc requests; triage effectively, prioritise, and set clear expectations on scope and timelines. Liaise with a wide range of stakeholders across teams and levels, including senior leadership, communicating clearly and proactively. You Have:
Willingness to work in our midtown Manhattan office at least 3 days a week 2+ years of demonstrated experience as a Business Analyst (or similar role) delivering reporting, analysis, and operational/process improvements in a cross-functional environment Salesforce proficiency with experience: Building reports to specific stakeholder requirements Creating and maintaining dashboards Spotting usage and data-quality issues and driving improved process adherence
Advanced Excel skills and strong Google Sheets experience (e.g., pivot tables, lookups, import-ranges, data cleaning, building dashboard-style views) Experience working with data across systems and spreadsheets, including combining sources and creating repeatable, maintainable reporting outputs Strong problem-solving approach with the willingness to learn new tools and methods, experiment, and iterate to find workable solutions Excellent time management and prioritization skills including experience handling frequent ad hoc requests and multiple parallel projects Highly effective communication skills including the ability to simplify complex topics to land key messages and experience working across levels, up to senior leadership Tableau experience preferred Experience evaluating/testing new tools and translating pilots into practical recommendations and adoption plans, particularly AI tools/add-ons preferred Experience producing polished, leadership-ready slide decks and presenting insights clearly preferred You Are:
Curious, proactive, and comfortable with ambiguity - energised by problems that don't yet have a clear solution Collaborative and pragmatic, with a bias toward practical outcomes and continuous improvement High attention to detail, especially around data accuracy and process integrity Empathetic, articulate, calm under pressure, and clear on constraints Able to write professional, helpful emails that balance understanding with firm, realistic expectations #LI-HYBRID
Our Benefits:
Comprehensive Healthcare Plans Paid Time Off Retirement Plans Comprehensive Medical, Dental and Vision Insurance Plans Education Benefits Paid Maternity and Paternity Leave Family Care Benefits Commuter Transit Program Subscription Discounts Employee Referral Program
Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status or any other protected characteristic under applicable law. EEO/Disabled/Vets
Reasonable Accommodation We are committed to providing reasonable accommodation for qualified individuals with disabilities in our job application and/or interview process. If you need assistance or accommodation in completing your application or participating in an interview due to a disability, email us at talentresourceteam@dowjones.com. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.
Please refer to the privacy notice at the bottom of this page for submitting any data access, deletion, or other data subject rights requests, where permitted under your local laws and regulations.
Business Area: Dow Jones - Global Business Operations
Job Category: Quality Management
Union Status: Union role
Base Pay Range: 75,000 - 90,000
We're committed to offering competitive and flexible compensation to attract top talent. This pay range reflects our good faith estimate for the role and may vary based on a candidate's experience, skills, location, and other relevant factors.
For bonus-eligible roles, targets are determined based on multiple considerations, including market benchmarks and individual contributions.
For benefits-eligible roles, we offer a comprehensive and competitive benefits package covering health, retirement, wellbeing, and more, along with optional benefits to meet the diverse needs of our employees.