Customer Service Representative
Ccffamilyofbrands, El Cajon, CA, United States
Overview
Your Opportunity
Customer Service Representative (CSR) at Speedy Cash in El Cajon, CA. You will help people in your community access the financial solutions they need—right when they need it the most. You’ll play a pivotal role in a fast-paced environment by building connections with a diverse customer base and processing transactions (check cashing, money transfers, and customer payments) while providing exceptional in-store experiences. Senior leaders often started in this entry level position, so you’ll receive hands-on training, coaching, and development as we invest in your long-term success. If you’re seeking opportunities to advance at a fast-growing, impact-driven company, read on.
What We Offer Compensation
The hourly wage for the position is $21.00 per hour. The hourly rate is one element of our Total Compensation package.
Benefits & Perks
Paid on-the-job training and a comprehensive new hire program.
Access to a learning management system with e-learning modules for professional and personal development.
Cross brand training enabling movement into opportunities at any of our eleven brands across the country.
Enrollment in a Key Holder Program to establish and enhance leadership potential for promotion.
Performance-based career advancement.
Educational Reimbursement Program.
Medical insurance options with telemedicine and medical spending accounts (HSA/FSA).
Traditional 401(k) and Roth 401(k) with company match.
Company-Sponsored Life and AD&D Insurance.
Various voluntary benefits including dental, vision, disability, life, and other coverages.
Free access to mental health resources and life coaching through our Employee Assistance Program.
Discounts from nationwide and local retailers through our Discount Marketplace.
Paid time off starting with 12 days in the first year.
Relaxed, business casual dress code that includes jeans and sneakers.
*Based on current benefit offering, subject to change. Certain benefits are subject to plan terms and eligibility.
What You’ll Do – Essential Duties and Responsibilities
Connect with customers to cultivate lasting relationships that drive repeat business.
Review, validate, and process customer transactions with accuracy.
Maximize customer success by offering personalized financial services that fit their lifestyle.
Enter and maintain customer information accurately in a POS system.
Build new business by completing daily call campaigns.
Assist in customer account management and collections by accepting payments and managing customer appointments.
Perform duties outside the office where applicable, including on-site vehicle appraisals, store errands, and external marketing; participate in in-store and community events.
Maintain store appearance and meet cleanliness standards to enhance customer experience.
Maintain office security protocols and conduct opening and closing procedures, including vault and cash drawer management as needed.
Uphold compliance with company policies and applicable laws and regulations.
Engage in ongoing training and stay current on product and process changes.
Work efficiently in a dynamic, fast-paced environment and navigate multiple tasks to meet performance standards.
Conduct additional tasks as directed by leadership.
Maintain a full-time schedule with regular, in-person attendance, including weekends. A full-time schedule is at least 40 hours per week.
Note: Store hours and minimum weekly hours may change by brand and at the discretion of the Company. Speak with your recruiter about the most up-to-date requirements.
What We’re Looking For – Qualifications and Skills
A high school diploma or equivalent.
Excellent verbal and written communication skills, plus professional demeanor with customers and colleagues.
Attention to detail and ability to accurately enter data.
Proficiency with phones, POS systems, Microsoft Office, and other computer systems.
Must be at least 18 years of age (19 in Alabama).
Background check required; results considered in accordance with applicable law.
Ability to meet the physical demands of the position, including standing for long periods, moving up to 25 pounds, and operating keyboard controls.
Nice to Haves – Preferred Qualifications and Skills
Experience in check cashing, document verification, or money order processing.
Cash handling and cash drawer/vault management experience.
Bilingual (English/Spanish) is a plus and may be required for certain locations.
Valid driver’s license, auto insurance, and personal vehicle for daily use (mileage compensated).
Workplace Awards & Recognition We are honored to be recognized as a Military Friendly Employer and Military Friendly Spouse Employer for four consecutive years and have been named as a Top Employer for Hispanic and Latinos by HLPA in 2023, 2024, and 2025. We were also named one of America’s Greatest Workplaces in Financial Services 2025 by Newsweek.
Our Purpose The Community Choice Financial® Family of Brands (CCF or the Company) is one of the largest consumer finance organizations in the U.S. We provide customers, team members, and communities with the Power of Choice across over 10 brands and 1,500 stores in 24 states, with online offerings in 20 states. The goal is to help people access short-term financial services when they need them most.
Think you’ll thrive here? Learn more at www.ccffamilyofbrands.com/explore-careers
The information contained herein is not intended to be an all-inclusive list of duties and responsibilities. The Company may revise the job description at any time, and additional functions may be assigned by supervisors. Requirements, skills, and abilities are intended to illustrate the minimal standards required to perform the position.
The Community Choice Financial® Family of Brands will not ask for banking or payment information during the interview or hiring process. In-store positions are in-person only. CCFI Companies, LLC is an equal-opportunity employer.
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Customer Service Representative (CSR) at Speedy Cash in El Cajon, CA. You will help people in your community access the financial solutions they need—right when they need it the most. You’ll play a pivotal role in a fast-paced environment by building connections with a diverse customer base and processing transactions (check cashing, money transfers, and customer payments) while providing exceptional in-store experiences. Senior leaders often started in this entry level position, so you’ll receive hands-on training, coaching, and development as we invest in your long-term success. If you’re seeking opportunities to advance at a fast-growing, impact-driven company, read on.
What We Offer Compensation
The hourly wage for the position is $21.00 per hour. The hourly rate is one element of our Total Compensation package.
Benefits & Perks
Paid on-the-job training and a comprehensive new hire program.
Access to a learning management system with e-learning modules for professional and personal development.
Cross brand training enabling movement into opportunities at any of our eleven brands across the country.
Enrollment in a Key Holder Program to establish and enhance leadership potential for promotion.
Performance-based career advancement.
Educational Reimbursement Program.
Medical insurance options with telemedicine and medical spending accounts (HSA/FSA).
Traditional 401(k) and Roth 401(k) with company match.
Company-Sponsored Life and AD&D Insurance.
Various voluntary benefits including dental, vision, disability, life, and other coverages.
Free access to mental health resources and life coaching through our Employee Assistance Program.
Discounts from nationwide and local retailers through our Discount Marketplace.
Paid time off starting with 12 days in the first year.
Relaxed, business casual dress code that includes jeans and sneakers.
*Based on current benefit offering, subject to change. Certain benefits are subject to plan terms and eligibility.
What You’ll Do – Essential Duties and Responsibilities
Connect with customers to cultivate lasting relationships that drive repeat business.
Review, validate, and process customer transactions with accuracy.
Maximize customer success by offering personalized financial services that fit their lifestyle.
Enter and maintain customer information accurately in a POS system.
Build new business by completing daily call campaigns.
Assist in customer account management and collections by accepting payments and managing customer appointments.
Perform duties outside the office where applicable, including on-site vehicle appraisals, store errands, and external marketing; participate in in-store and community events.
Maintain store appearance and meet cleanliness standards to enhance customer experience.
Maintain office security protocols and conduct opening and closing procedures, including vault and cash drawer management as needed.
Uphold compliance with company policies and applicable laws and regulations.
Engage in ongoing training and stay current on product and process changes.
Work efficiently in a dynamic, fast-paced environment and navigate multiple tasks to meet performance standards.
Conduct additional tasks as directed by leadership.
Maintain a full-time schedule with regular, in-person attendance, including weekends. A full-time schedule is at least 40 hours per week.
Note: Store hours and minimum weekly hours may change by brand and at the discretion of the Company. Speak with your recruiter about the most up-to-date requirements.
What We’re Looking For – Qualifications and Skills
A high school diploma or equivalent.
Excellent verbal and written communication skills, plus professional demeanor with customers and colleagues.
Attention to detail and ability to accurately enter data.
Proficiency with phones, POS systems, Microsoft Office, and other computer systems.
Must be at least 18 years of age (19 in Alabama).
Background check required; results considered in accordance with applicable law.
Ability to meet the physical demands of the position, including standing for long periods, moving up to 25 pounds, and operating keyboard controls.
Nice to Haves – Preferred Qualifications and Skills
Experience in check cashing, document verification, or money order processing.
Cash handling and cash drawer/vault management experience.
Bilingual (English/Spanish) is a plus and may be required for certain locations.
Valid driver’s license, auto insurance, and personal vehicle for daily use (mileage compensated).
Workplace Awards & Recognition We are honored to be recognized as a Military Friendly Employer and Military Friendly Spouse Employer for four consecutive years and have been named as a Top Employer for Hispanic and Latinos by HLPA in 2023, 2024, and 2025. We were also named one of America’s Greatest Workplaces in Financial Services 2025 by Newsweek.
Our Purpose The Community Choice Financial® Family of Brands (CCF or the Company) is one of the largest consumer finance organizations in the U.S. We provide customers, team members, and communities with the Power of Choice across over 10 brands and 1,500 stores in 24 states, with online offerings in 20 states. The goal is to help people access short-term financial services when they need them most.
Think you’ll thrive here? Learn more at www.ccffamilyofbrands.com/explore-careers
The information contained herein is not intended to be an all-inclusive list of duties and responsibilities. The Company may revise the job description at any time, and additional functions may be assigned by supervisors. Requirements, skills, and abilities are intended to illustrate the minimal standards required to perform the position.
The Community Choice Financial® Family of Brands will not ask for banking or payment information during the interview or hiring process. In-store positions are in-person only. CCFI Companies, LLC is an equal-opportunity employer.
#J-18808-Ljbffr