Real Estate Operations Specialist
Healthpeak Properties, Inc., Irvine, CA, United States
Position Responsibilities
Partner closely with the Senior Vice President of Portfolio Management & Operations as a member of the Real Estate Operations team
Coordinate and implement portfolio-wide operational standards, best practices, and procedures
Develop and maintain standardized operating procedures, emergency response protocols, and operational playbooks
Track initiatives focused on improving operational efficiency
Oversee, maintain and manage “Contact Manager” as the system of truth for personnel assignments to buildings throughout the portfolio
Oversee and maintain Property Management intranet document repository
Provide operational support to the Property Management team throughout the portfolio
Create and maintain strong relationships throughout the organization
Partner with team in creating training content and materials
Lead and facilitate improvement and adoption across the organization
Portfolio & Operational Support
Partner closely with the Senior Vice President of Portfolio Management & Operations as a member of the Real Estate Operations team
Coordinate and implement portfolio-wide operational standards, best practices, and procedures
Develop and maintain standardized operating procedures, emergency response protocols, and operational playbooks
Track initiatives focused on improving operational efficiency
Oversee, maintain and manage “Contact Manager” as the system of truth for personnel assignments to buildings throughout the portfolio
Oversee and maintain Property Management intranet document repository
Provide operational support to the Property Management team throughout the portfolio
Create and maintain strong relationships throughout the organization
Partner with team in creating training content and materials
Lead and facilitate improvement and adoption across the organization
Cross-Functional Coordination
Collaborate with stakeholders across Finance, IT, Procurement, Marketing, and Property Management to execute operational initiatives
Champion technology platforms, workflows, and training initiatives to drive consistency and adoption
Programs, Events & Portfolio Initiatives
Participate in planning and execution of the Healthpeak’s Annual Conference
Coordinate Kingsley tenant survey process, including data coordination and annual action plan tracking
Schedule and coordinate trainings, meetings, and portfolio-wide events
Administrative, Analytical & Presentation Support
Provide high-quality support to drive key decision making across the national portfolio
Prepare PowerPoint presentations and perform Excel analysis to support leadership and team initiatives
Track action items, timelines, and deliverables across multiple workstreams
Design internal surveys and partner with HR and other groups for creation of company-wide communication
Position Requirements
5+ years of experience in property management, real estate operations, healthcare, or operations leadership
Bachelor’s degree in Marketing, Business, Real Estate, Finance, and/or Accounting preferred
Strong computer skills and proficiency in Microsoft Office Suite (Outlook, PowerPoint, Excel, Word, etc.)
Experience with Yardi beneficial
Comfortable learning new systems and processes
Occasional travel (15%) for portfolio initiatives, meetings, or company events
Ability to prioritize tasks and handle multiple projects at a time
Experience supporting multi-site or portfolio operations
Strong collaboration, process improvement, and communication skills
Excellent organizational, written, and verbal communication skills
Willingness to proactively seek out tasks that support the team
Base Salary (based upon, and subject to, candidate experience): $135,000 - $155,000 (plus generous cash incentives)
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Partner closely with the Senior Vice President of Portfolio Management & Operations as a member of the Real Estate Operations team
Coordinate and implement portfolio-wide operational standards, best practices, and procedures
Develop and maintain standardized operating procedures, emergency response protocols, and operational playbooks
Track initiatives focused on improving operational efficiency
Oversee, maintain and manage “Contact Manager” as the system of truth for personnel assignments to buildings throughout the portfolio
Oversee and maintain Property Management intranet document repository
Provide operational support to the Property Management team throughout the portfolio
Create and maintain strong relationships throughout the organization
Partner with team in creating training content and materials
Lead and facilitate improvement and adoption across the organization
Portfolio & Operational Support
Partner closely with the Senior Vice President of Portfolio Management & Operations as a member of the Real Estate Operations team
Coordinate and implement portfolio-wide operational standards, best practices, and procedures
Develop and maintain standardized operating procedures, emergency response protocols, and operational playbooks
Track initiatives focused on improving operational efficiency
Oversee, maintain and manage “Contact Manager” as the system of truth for personnel assignments to buildings throughout the portfolio
Oversee and maintain Property Management intranet document repository
Provide operational support to the Property Management team throughout the portfolio
Create and maintain strong relationships throughout the organization
Partner with team in creating training content and materials
Lead and facilitate improvement and adoption across the organization
Cross-Functional Coordination
Collaborate with stakeholders across Finance, IT, Procurement, Marketing, and Property Management to execute operational initiatives
Champion technology platforms, workflows, and training initiatives to drive consistency and adoption
Programs, Events & Portfolio Initiatives
Participate in planning and execution of the Healthpeak’s Annual Conference
Coordinate Kingsley tenant survey process, including data coordination and annual action plan tracking
Schedule and coordinate trainings, meetings, and portfolio-wide events
Administrative, Analytical & Presentation Support
Provide high-quality support to drive key decision making across the national portfolio
Prepare PowerPoint presentations and perform Excel analysis to support leadership and team initiatives
Track action items, timelines, and deliverables across multiple workstreams
Design internal surveys and partner with HR and other groups for creation of company-wide communication
Position Requirements
5+ years of experience in property management, real estate operations, healthcare, or operations leadership
Bachelor’s degree in Marketing, Business, Real Estate, Finance, and/or Accounting preferred
Strong computer skills and proficiency in Microsoft Office Suite (Outlook, PowerPoint, Excel, Word, etc.)
Experience with Yardi beneficial
Comfortable learning new systems and processes
Occasional travel (15%) for portfolio initiatives, meetings, or company events
Ability to prioritize tasks and handle multiple projects at a time
Experience supporting multi-site or portfolio operations
Strong collaboration, process improvement, and communication skills
Excellent organizational, written, and verbal communication skills
Willingness to proactively seek out tasks that support the team
Base Salary (based upon, and subject to, candidate experience): $135,000 - $155,000 (plus generous cash incentives)
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