Client Relations Specialist (Receptionist) (Cave Creek)

Job Summary:

The Client Relationship Specialist works in the front lobby and provides the first impression for clients by providing WOW client service.

Supervisory Responsibilities: None

Duties/Responsibilities:

Welcomes patients and clients to the hospital by greeting patients and clients in person and on the telephone and answering inquiries or referring questions to other staff members

Update patient records

Process payments

Retrieve prescriptions

Assist clients with pet supply and grooming purchases

Maintains front lobby area in a clean, neat, and orderly condition

Required Skills/Abilities:

A calm, compassionate, and reassuring demeanor with the ability to deal with the public and assist distraught clients

Basic office skills such as typing, filing, and professional phone etiquette

Good organization skills

Physical Requirements:

Prolonged periods sitting at a desk, reading and working on a computer

Must be able to lift up to 40 pounds at a time

Walking, sitting, squatting, pushing, pulling, using hands and fingers

Assist in animal restraint or helping animals on/off scale

4--day work week, ability to work some Saturdays

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