Sales Manager
Swissôtel Hotels & Resorts, Chicago, IL, United States
BE LIMITLESS
Do what you Love, Care for the World,
Challenge the Status Quo!
Company Overview WELCOME TO SWISSÔTEL CHICAGO Swissôtel Chicago is a luxury 4‑diamond hotel with 662 rooms and suites located in the heart of downtown Chicago. Inspired by our brand pillar, Vitality, our Swissôtel Chicago family is united by a common vision to re‑engage, re‑inspire and re‑vitalize our commitment to delivering quality service, building quality relationships and living quality lives. We put the emphasis on our people and are extremely proud of our Vitality initiatives, offering a variety of wellness programs for our colleagues. Our goal is to provide a motivating and rewarding environment that attracts talented individuals who wish to develop their careers within a culture that values creativity and innovation. We have been named a Top Workplace by the Chicago Tribune for 8 years in a row.
Job Description Reporting to the Director, Group Sales, the Sales Manager is responsible for driving new and repeat business at the hotel. You are a natural relator and people person, passionate about selling incredible experiences for guests. You love networking and the thrill of exceeding goals – and you’ll be doing just that in an award‑winning hotel.
Responsibilities
Book 10‑75 rooms on peak days
Confirm and review function details with clients prior to arrival
Meet clients prior to departure to ensure all contract details were delivered and solicit future business
Meet quarterly and annual sales revenue goals
Negotiate new business within established booking parameters
Maintain growth of existing accounts
Partner with all hotel departments to assure a flawless customer program, including Event Services, Banquets, Culinary, and Front Office
Obtain rooming list details and request deposits where applicable
Establish parameters, negotiate prices, and confirm by written contracts; ensure all contract details are delivered and guests depart satisfied
Maintain positive relationships with all guests, vendors, colleagues and the global sales network
Solicit group and banquet business through execution of an action plan
Participate in customer and promotional events within the hotel and trade related organizations
Maintain accounts, contacts, activity and business details within the appropriate PMS applications
Prepare weekly, monthly, quarterly and annual reports as required
Balance operational, administrative and colleague needs
Follow departmental policies and procedures
Follow all safety policies
Perform any other tasks that may be assigned
Qualifications
University/College degree and/or experience in a related discipline preferred
Strong interpersonal and problem‑solving abilities
Previous leadership experience within hospitality is an asset
Guest‑focused with a passion for service excellence
Works well under pressure in a fast‑paced and constantly changing environment
Ability to multi‑task
Strong selling skills, including negotiation and closing
Knowledge of Opera or Property Manager, Microsoft Office and Windows XP preferred
Excellent written and verbal interpersonal and communication skills
Ability to work independently and prioritize responsibilities
Benefits
Salary range: $63,000 – $65,000, plus bonus eligible
Employee Benefit Card offering discounted rates at Accor worldwide
Learning & Development programs through our Academies
Opportunity to develop your talent and grow within our property and across the world!
Ability to make a difference through our Corporate Social Responsibilities, such as Sustainability, Diversity, Inclusion & Belonging
Extended Benefit Package
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Company Overview WELCOME TO SWISSÔTEL CHICAGO Swissôtel Chicago is a luxury 4‑diamond hotel with 662 rooms and suites located in the heart of downtown Chicago. Inspired by our brand pillar, Vitality, our Swissôtel Chicago family is united by a common vision to re‑engage, re‑inspire and re‑vitalize our commitment to delivering quality service, building quality relationships and living quality lives. We put the emphasis on our people and are extremely proud of our Vitality initiatives, offering a variety of wellness programs for our colleagues. Our goal is to provide a motivating and rewarding environment that attracts talented individuals who wish to develop their careers within a culture that values creativity and innovation. We have been named a Top Workplace by the Chicago Tribune for 8 years in a row.
Job Description Reporting to the Director, Group Sales, the Sales Manager is responsible for driving new and repeat business at the hotel. You are a natural relator and people person, passionate about selling incredible experiences for guests. You love networking and the thrill of exceeding goals – and you’ll be doing just that in an award‑winning hotel.
Responsibilities
Book 10‑75 rooms on peak days
Confirm and review function details with clients prior to arrival
Meet clients prior to departure to ensure all contract details were delivered and solicit future business
Meet quarterly and annual sales revenue goals
Negotiate new business within established booking parameters
Maintain growth of existing accounts
Partner with all hotel departments to assure a flawless customer program, including Event Services, Banquets, Culinary, and Front Office
Obtain rooming list details and request deposits where applicable
Establish parameters, negotiate prices, and confirm by written contracts; ensure all contract details are delivered and guests depart satisfied
Maintain positive relationships with all guests, vendors, colleagues and the global sales network
Solicit group and banquet business through execution of an action plan
Participate in customer and promotional events within the hotel and trade related organizations
Maintain accounts, contacts, activity and business details within the appropriate PMS applications
Prepare weekly, monthly, quarterly and annual reports as required
Balance operational, administrative and colleague needs
Follow departmental policies and procedures
Follow all safety policies
Perform any other tasks that may be assigned
Qualifications
University/College degree and/or experience in a related discipline preferred
Strong interpersonal and problem‑solving abilities
Previous leadership experience within hospitality is an asset
Guest‑focused with a passion for service excellence
Works well under pressure in a fast‑paced and constantly changing environment
Ability to multi‑task
Strong selling skills, including negotiation and closing
Knowledge of Opera or Property Manager, Microsoft Office and Windows XP preferred
Excellent written and verbal interpersonal and communication skills
Ability to work independently and prioritize responsibilities
Benefits
Salary range: $63,000 – $65,000, plus bonus eligible
Employee Benefit Card offering discounted rates at Accor worldwide
Learning & Development programs through our Academies
Opportunity to develop your talent and grow within our property and across the world!
Ability to make a difference through our Corporate Social Responsibilities, such as Sustainability, Diversity, Inclusion & Belonging
Extended Benefit Package
#J-18808-Ljbffr