Travel Helpdesk Analyst
MDW Associates, LLC, Semmes, AL, United States
MDW is currently seeking a
Travel Helpdesk Analyst
to support our Missile Defense Agency (MDA) customer in Huntsville, AL. The analyst will provide full-time support to the Missile Defense Agency as a support contractor to the Travel Management Office. The successful candidate will be capable of providing professional customer service and expertise in resolving travel-related issues.
This position requires the candidate to be located within 2 hours of Redstone Arsenal (Huntsville), AL as in-person meetings & other on-site requirements may apply.
The
Travel Helpdesk Analyst
may perform a combination of some or all of the following duties:
Serve as Defense Travel Administrator (DTA) providing expertise to resolve travel related issues via phone, email, and one-on-one service
Interface with Travel Management Company (TMC) and travelers to efficiently arrange their travel authorizations and vouchers
Provide professional customer relations/service and knowledge to the MDA community and other associated DoD entities for cross-organizational travel
Advise travelers on DoD Joint Travel Regulations and the established MDA Travel Business Rules
Perform the duties as an Agency Program Coordinator (APC) for the Government Travel Charge Card (GTCC) system responsible for initiation of new applications, increase of charge limits, the transfer of account to MDA, and other actions as required
Capture and generate daily system issues and metrics
Provide daily coordination and reconciliation of issue status
Expand data collection and metrics reporting as new requirements emerge
Provide executive summary reports, and applicable metrics to facilitate process improvement and issue resolution
Conduct various monthly travel quality assurance reviews
Complete required and directed periodic travel reports to identify errors, anomalies, and statuses, and make necessary travel corrections and updates
Develop and provide classroom and virtual training for required travel tools
Required Experience/Skills:
Experience with the Defense Travel System (DTS) is required
Working knowledge and understanding of DoD Travel Policies and Regulations is a must
Candidates for this position must have excellent written and verbal communication skills
Ability to provide superior customer service in challenging circumstances (via phone, e-mail, Skype and in-person) is required
Working knowledge of the MS Office suite is a must
Desired Experience/Skills:
Prior MDA experience is desirable
DTA and GTCC administrator certification is a plus
Education Requirement(s):
BA/BS in a related field and a minimum of 5 years' experience
or
a MA/MS in related field and 3+ years of experience is required
Security Requirement(s):
Candidates for this position must possess an Active US Security Clearance (Secret)
Company Description
Incorporated in 2012, MDW is a small business headquartered in McLean, VA with offices in Huntsville, AL. We provide Federal government clients with consulting, management services, advisory and assistance services, decision support, strategic planning, process planning and improvement, task execution and metrics analysis. Our mission is to make our clients more successful by providing honest assessments, exceptional analysis, prudent advice, direct communication, and hard work.
Our core capabilities include:
Strategic Planning
Cost Estimating
Budget Programming and Justification
Budget Execution
Acquisition Management
Financial Systems Support & Integration
MDW Associates, LLC ("MDW") is an equal opportunity employer and does not discriminate in hiring or employment on the basis of race, religion, color, sex, sexual orientation, gender identity, national origin, age, marital status, covered veteran status, mental or physical disability, pregnancy or any other unlawful basis unrelated to the ability to do the job. MDW seeks to employ talented, ethical, and entrepreneurial-minded persons. Our applicants and employees are protected from discrimination as required by Federal law.
Additional Information
We offer a competitive and comprehensive benefits and compensation package for our employees, including but not limited to:
Health
Dental
Vision
Group Life Insurance/Long Term Disability/Short Term Disability
Retirement/401(k)
Flexible Leave Policy
Travel Helpdesk Analyst
to support our Missile Defense Agency (MDA) customer in Huntsville, AL. The analyst will provide full-time support to the Missile Defense Agency as a support contractor to the Travel Management Office. The successful candidate will be capable of providing professional customer service and expertise in resolving travel-related issues.
This position requires the candidate to be located within 2 hours of Redstone Arsenal (Huntsville), AL as in-person meetings & other on-site requirements may apply.
The
Travel Helpdesk Analyst
may perform a combination of some or all of the following duties:
Serve as Defense Travel Administrator (DTA) providing expertise to resolve travel related issues via phone, email, and one-on-one service
Interface with Travel Management Company (TMC) and travelers to efficiently arrange their travel authorizations and vouchers
Provide professional customer relations/service and knowledge to the MDA community and other associated DoD entities for cross-organizational travel
Advise travelers on DoD Joint Travel Regulations and the established MDA Travel Business Rules
Perform the duties as an Agency Program Coordinator (APC) for the Government Travel Charge Card (GTCC) system responsible for initiation of new applications, increase of charge limits, the transfer of account to MDA, and other actions as required
Capture and generate daily system issues and metrics
Provide daily coordination and reconciliation of issue status
Expand data collection and metrics reporting as new requirements emerge
Provide executive summary reports, and applicable metrics to facilitate process improvement and issue resolution
Conduct various monthly travel quality assurance reviews
Complete required and directed periodic travel reports to identify errors, anomalies, and statuses, and make necessary travel corrections and updates
Develop and provide classroom and virtual training for required travel tools
Required Experience/Skills:
Experience with the Defense Travel System (DTS) is required
Working knowledge and understanding of DoD Travel Policies and Regulations is a must
Candidates for this position must have excellent written and verbal communication skills
Ability to provide superior customer service in challenging circumstances (via phone, e-mail, Skype and in-person) is required
Working knowledge of the MS Office suite is a must
Desired Experience/Skills:
Prior MDA experience is desirable
DTA and GTCC administrator certification is a plus
Education Requirement(s):
BA/BS in a related field and a minimum of 5 years' experience
or
a MA/MS in related field and 3+ years of experience is required
Security Requirement(s):
Candidates for this position must possess an Active US Security Clearance (Secret)
Company Description
Incorporated in 2012, MDW is a small business headquartered in McLean, VA with offices in Huntsville, AL. We provide Federal government clients with consulting, management services, advisory and assistance services, decision support, strategic planning, process planning and improvement, task execution and metrics analysis. Our mission is to make our clients more successful by providing honest assessments, exceptional analysis, prudent advice, direct communication, and hard work.
Our core capabilities include:
Strategic Planning
Cost Estimating
Budget Programming and Justification
Budget Execution
Acquisition Management
Financial Systems Support & Integration
MDW Associates, LLC ("MDW") is an equal opportunity employer and does not discriminate in hiring or employment on the basis of race, religion, color, sex, sexual orientation, gender identity, national origin, age, marital status, covered veteran status, mental or physical disability, pregnancy or any other unlawful basis unrelated to the ability to do the job. MDW seeks to employ talented, ethical, and entrepreneurial-minded persons. Our applicants and employees are protected from discrimination as required by Federal law.
Additional Information
We offer a competitive and comprehensive benefits and compensation package for our employees, including but not limited to:
Health
Dental
Vision
Group Life Insurance/Long Term Disability/Short Term Disability
Retirement/401(k)
Flexible Leave Policy