Leasing Specialist Housing Nonprofit
Mercy House Living Centers, Santa Ana, CA, United States
Status : Full-Time, Non-Exempt
Pay Range : $22.50-$23.50/Hour
Schedule : Monday-Friday 8:30am-5pm or 9am-5:30pm, including some weekends, evening work, and/or availability to respond to crisis situations as needed
Mission Statement:
"To be a leader in ending homelessness by providing a unique system of dignified housing opportunities, programs, and supportive services."
Benefits Offered
100% medical coverage of base tier monthly premium
Voluntary dental and vision insurance
Paid Time Off (Vacation + Sick Pay)
Flexible Spending Account
Employee Assistance Program
403(b) savings plan with up to 3% company matching
Paid on-the-job training and orientation
Mileage reimbursement
Referral bonus program
Opportunities for career growth
Job Summary The Leasing Specialist is responsible for assisting at-risk and homeless families and individuals in obtaining and securing permanent housing as quickly as possible. The objective of this position is to help households obtain stable housing by providing housing navigation and landlord engagement services. This position requires a flexible work schedule including some weekends, morning and evening shifts and reliable transportation.
Essential Duties and Responsibilities: Housing Advocacy
Develop an understanding of the County's housing market and establish strong business relationships in the for profit and nonprofit sectors (i.e. landlords, property managers, real estate owners/brokers, and developers)
Work collaboratively with case managers and share viable housing leads directly with clients in a timely manner
Follow up with clients on housing leads provided and keep track of successful housing placements
Assemble program information packets for local landlords and be familiar with program landlord incentives as applicable
Maintain a list of housing opportunities for homeless clients and those at risk of homelessness
Locate and secure traditional housing options at market rate as well as affordable/low-income units
Make calls to landlords to inquire about housing opportunities and verify they accept third-party rental assistance
Locate and secure non-traditional/creative housing options and provide housing leads to clients by contacting them directly
Match Rapid Re-housing clients to potential housing leads
Answer and respond to phone queries, making housing referrals as needed
Conduct habitability, lead-based paint inspections, and rent reasonability standards processes
Assist at-risk households with maintaining their housing or relocating to more suitable housing
Ability to enter clients’ units with program staff and assess for potential habitability concerns
Attend intake meetings with case managers as necessary to meet clients, provide housing search and navigation services, and complete housing screening forms with clients
Complete rent reasonability studies for units that pass habitability inspections
Conduct landlord outreach and search for potential housing opportunities, including making daily phone calls, sending email inquiries, and/or driving out in the field
Engage and network with landlords, perform habitability inspections, and deliver rent checks as required by program
Maintain effective relationships with landlords and/or property managers by resolving or mitigating landlord/tenant conflicts and provide necessary emergency support
Team Tasks
Respond to phone calls and email communications promptly
Assist in the facilitation of tenant education workshops
Collaborate with and act as a resource for program staff on housing, and landlord/tenant related issues
Collaborate closely with Rapid Re-housing case managers on their clients’ needs when looking for units and conducting housing inspections
Assist with the collection of documentation and coaching support of clients when necessary
Fair Housing and Legal Issues
Maintain an understanding of Fair Housing Laws and keep current on legal issues related to housing laws and regulations including but not limited to the eviction process, notices of entry, notices to perform or quit, etc.
Consult with program staff on client-related legal issues pertaining to their housing
Miscellaneous
Must participate in networking functions, community meetings, meet with funders and partnering agencies related to your job description
Assist with program activities when necessary
Attend staff/team meetings, training workshops, staff build events
Develop new partnerships with other agencies to enhance our current housing navigation services
Enhance job performance by applying up-to-date professional knowledge gained by attending seminars and conferences and reviewing professional publications
Meet department and company expectations
Qualifications Education and Experience
A minimum of two years of leasing-related experience or educational background in the human services or related field is required
General
A valid CA driver’s license, proof of insurance, and a reliable vehicle are required. Must be comfortable utilizing your own vehicle to conduct home visits, visit clients at shelters, meet clients out in the community, etc.
Ability to work effectively with a diverse population; plan, organize and prioritize duties; perform crisis intervention as needed; clearly communicate information and instructions verbally and in written form; maintain a positive, professional and safe environment while on duty; and establish and maintain effective working relationships with others
Detail-oriented and computer proficiency in Microsoft Word, Excel, and Outlook is required
Ability to stay on task, work independently and as a group, reliability, and self-motivation are mandatory skills
Fluency in Spanish is of significant value
Physical Requirements
Ability to lift up to 50 pounds
Prolonged periods of sitting at a desk and working on a computer
Mercy House is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information.
E-Verify Participation Poster: English & Spanish (https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf) E-Verify Right to Work Poster: English & Spanish (https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf)
Mercy House must reserve the right to modify, supplement, rescind, or revise all job descriptions to meet the overall needs of Mercy House except as to any language that establishes that the employment relationship is at the will of either the staff member or Mercy House.
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Mission Statement:
"To be a leader in ending homelessness by providing a unique system of dignified housing opportunities, programs, and supportive services."
Benefits Offered
100% medical coverage of base tier monthly premium
Voluntary dental and vision insurance
Paid Time Off (Vacation + Sick Pay)
Flexible Spending Account
Employee Assistance Program
403(b) savings plan with up to 3% company matching
Paid on-the-job training and orientation
Mileage reimbursement
Referral bonus program
Opportunities for career growth
Job Summary The Leasing Specialist is responsible for assisting at-risk and homeless families and individuals in obtaining and securing permanent housing as quickly as possible. The objective of this position is to help households obtain stable housing by providing housing navigation and landlord engagement services. This position requires a flexible work schedule including some weekends, morning and evening shifts and reliable transportation.
Essential Duties and Responsibilities: Housing Advocacy
Develop an understanding of the County's housing market and establish strong business relationships in the for profit and nonprofit sectors (i.e. landlords, property managers, real estate owners/brokers, and developers)
Work collaboratively with case managers and share viable housing leads directly with clients in a timely manner
Follow up with clients on housing leads provided and keep track of successful housing placements
Assemble program information packets for local landlords and be familiar with program landlord incentives as applicable
Maintain a list of housing opportunities for homeless clients and those at risk of homelessness
Locate and secure traditional housing options at market rate as well as affordable/low-income units
Make calls to landlords to inquire about housing opportunities and verify they accept third-party rental assistance
Locate and secure non-traditional/creative housing options and provide housing leads to clients by contacting them directly
Match Rapid Re-housing clients to potential housing leads
Answer and respond to phone queries, making housing referrals as needed
Conduct habitability, lead-based paint inspections, and rent reasonability standards processes
Assist at-risk households with maintaining their housing or relocating to more suitable housing
Ability to enter clients’ units with program staff and assess for potential habitability concerns
Attend intake meetings with case managers as necessary to meet clients, provide housing search and navigation services, and complete housing screening forms with clients
Complete rent reasonability studies for units that pass habitability inspections
Conduct landlord outreach and search for potential housing opportunities, including making daily phone calls, sending email inquiries, and/or driving out in the field
Engage and network with landlords, perform habitability inspections, and deliver rent checks as required by program
Maintain effective relationships with landlords and/or property managers by resolving or mitigating landlord/tenant conflicts and provide necessary emergency support
Team Tasks
Respond to phone calls and email communications promptly
Assist in the facilitation of tenant education workshops
Collaborate with and act as a resource for program staff on housing, and landlord/tenant related issues
Collaborate closely with Rapid Re-housing case managers on their clients’ needs when looking for units and conducting housing inspections
Assist with the collection of documentation and coaching support of clients when necessary
Fair Housing and Legal Issues
Maintain an understanding of Fair Housing Laws and keep current on legal issues related to housing laws and regulations including but not limited to the eviction process, notices of entry, notices to perform or quit, etc.
Consult with program staff on client-related legal issues pertaining to their housing
Miscellaneous
Must participate in networking functions, community meetings, meet with funders and partnering agencies related to your job description
Assist with program activities when necessary
Attend staff/team meetings, training workshops, staff build events
Develop new partnerships with other agencies to enhance our current housing navigation services
Enhance job performance by applying up-to-date professional knowledge gained by attending seminars and conferences and reviewing professional publications
Meet department and company expectations
Qualifications Education and Experience
A minimum of two years of leasing-related experience or educational background in the human services or related field is required
General
A valid CA driver’s license, proof of insurance, and a reliable vehicle are required. Must be comfortable utilizing your own vehicle to conduct home visits, visit clients at shelters, meet clients out in the community, etc.
Ability to work effectively with a diverse population; plan, organize and prioritize duties; perform crisis intervention as needed; clearly communicate information and instructions verbally and in written form; maintain a positive, professional and safe environment while on duty; and establish and maintain effective working relationships with others
Detail-oriented and computer proficiency in Microsoft Word, Excel, and Outlook is required
Ability to stay on task, work independently and as a group, reliability, and self-motivation are mandatory skills
Fluency in Spanish is of significant value
Physical Requirements
Ability to lift up to 50 pounds
Prolonged periods of sitting at a desk and working on a computer
Mercy House is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information.
E-Verify Participation Poster: English & Spanish (https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf) E-Verify Right to Work Poster: English & Spanish (https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf)
Mercy House must reserve the right to modify, supplement, rescind, or revise all job descriptions to meet the overall needs of Mercy House except as to any language that establishes that the employment relationship is at the will of either the staff member or Mercy House.
#J-18808-Ljbffr