Account Manager, Client Engagement and Implementation
LLH Healthcare, Birmingham, AL, United States
The Account Executive is responsible for leading the full lifecycle of client onboarding, implementation, and ongoing account management for LLH Healthcare’s preventative health management and supplemental indemnity program.
This role serves as the primary relationship owner for assigned client groups, ensuring seamless deployment, strong employee engagement, and long-term client success.
The Account Executive works cross-functionally with operations, technology, payroll partners, brokers, and service center team to deliver a best-in-class client and member experience while ensuring operational excellence.
Key Responsibilities
Client Implementation and Onboarding
Lead full cycle implementation for client groups, including introduction meetings, requirements gathering, payroll coordination, employee education, and platform integration.
Implement and support preventative health management and supplemental indemnity plan structures across diverse industries.
Manage onboarding workflows, including testing, eligibility verification, and administrative configuration.
Coordinate payroll integrations and eligibility feeds with client payroll systems and third-party administrators.
Deliver training and orientation sessions for clients, HR teams, managers, and employee populations.
Client Relationship Management
Serve as the primary point of contact for assigned client accounts following implementation.
Provide consultative guidance, proactive support, and issue resolution to ensure long-term client satisfaction.
Maintain ongoing communication with clients, brokers, and internal teams to optimize performance.
Build trusted relationships with key stakeholders and act as the client advocate within LLH Healthcare.
Program Engagement and Employee Education
Execute multichannel employee engagement strategies, including email communication and SMS outreach.
Partner with marketing and operations teams to align communication, training materials, and engagement initiatives.
Support employee education efforts that increase awareness and utilization.
Issue Resolution and Escalation Management
Manage escalated client and member issues with urgency and professionalism.
Troubleshoot complex operational, payroll, or implementation challenges using analytical problem-solving.
Maintain documentation, follow-up tracking, and status updates for open items to ensure resolution.
Cross-Functional Collaboration
Coordinate closely with operations, technology, compliance, payroll partners, and service center teams to ensure seamless service delivery.
Provide training and guidance to service center representatives and internal team members.
Contribute to the development and improvement of implementation workflows and documentation.
Quality Assurance and Continuous Improvement
Review workflows, call recordings, and documentation to ensure service quality and accuracy.
Identify opportunities to improve processes, streamline communication, and enhance client experience.
Support operational initiatives that improve efficiency and scalability across the organization.
Monitor implementation data for accuracy, compliance, and operational integrity.
Required Skills and Competencies
Client Relationship Management
Benefits Implementation and Project Coordination
Strategic Problem Solving and Escalation Management
Employee Training and Presentation Skills
CRM and Workflow Management Systems
Process Improvement and Documentation
Analytical Review of Census and Eligibility Data
Cross Functional Team Leadership
Qualifications
Experience in account management, client engagement, benefits implementation, or healthcare services.
Experience with supplemental insurance, indemnity products, or payroll integrations strongly preferred.
Proven ability to lead client implementations and maintain long-term partnerships.
Strong communication, presentation, and relationship-building skills.
Ability to manage multiple projects and collaborate across teams in a fast-paced environment.
Healthcare for all employees is 100% paid for! Generous time off during your first year, 401K with a match and much more! Come Live Life Healthy with Us!
#J-18808-Ljbffr
This role serves as the primary relationship owner for assigned client groups, ensuring seamless deployment, strong employee engagement, and long-term client success.
The Account Executive works cross-functionally with operations, technology, payroll partners, brokers, and service center team to deliver a best-in-class client and member experience while ensuring operational excellence.
Key Responsibilities
Client Implementation and Onboarding
Lead full cycle implementation for client groups, including introduction meetings, requirements gathering, payroll coordination, employee education, and platform integration.
Implement and support preventative health management and supplemental indemnity plan structures across diverse industries.
Manage onboarding workflows, including testing, eligibility verification, and administrative configuration.
Coordinate payroll integrations and eligibility feeds with client payroll systems and third-party administrators.
Deliver training and orientation sessions for clients, HR teams, managers, and employee populations.
Client Relationship Management
Serve as the primary point of contact for assigned client accounts following implementation.
Provide consultative guidance, proactive support, and issue resolution to ensure long-term client satisfaction.
Maintain ongoing communication with clients, brokers, and internal teams to optimize performance.
Build trusted relationships with key stakeholders and act as the client advocate within LLH Healthcare.
Program Engagement and Employee Education
Execute multichannel employee engagement strategies, including email communication and SMS outreach.
Partner with marketing and operations teams to align communication, training materials, and engagement initiatives.
Support employee education efforts that increase awareness and utilization.
Issue Resolution and Escalation Management
Manage escalated client and member issues with urgency and professionalism.
Troubleshoot complex operational, payroll, or implementation challenges using analytical problem-solving.
Maintain documentation, follow-up tracking, and status updates for open items to ensure resolution.
Cross-Functional Collaboration
Coordinate closely with operations, technology, compliance, payroll partners, and service center teams to ensure seamless service delivery.
Provide training and guidance to service center representatives and internal team members.
Contribute to the development and improvement of implementation workflows and documentation.
Quality Assurance and Continuous Improvement
Review workflows, call recordings, and documentation to ensure service quality and accuracy.
Identify opportunities to improve processes, streamline communication, and enhance client experience.
Support operational initiatives that improve efficiency and scalability across the organization.
Monitor implementation data for accuracy, compliance, and operational integrity.
Required Skills and Competencies
Client Relationship Management
Benefits Implementation and Project Coordination
Strategic Problem Solving and Escalation Management
Employee Training and Presentation Skills
CRM and Workflow Management Systems
Process Improvement and Documentation
Analytical Review of Census and Eligibility Data
Cross Functional Team Leadership
Qualifications
Experience in account management, client engagement, benefits implementation, or healthcare services.
Experience with supplemental insurance, indemnity products, or payroll integrations strongly preferred.
Proven ability to lead client implementations and maintain long-term partnerships.
Strong communication, presentation, and relationship-building skills.
Ability to manage multiple projects and collaborate across teams in a fast-paced environment.
Healthcare for all employees is 100% paid for! Generous time off during your first year, 401K with a match and much more! Come Live Life Healthy with Us!
#J-18808-Ljbffr