Community Engagement Specialist (CES) TPT
Focus on the Family, Colorado Springs, CO, United States
Overview
Headquartered in Colorado Springs, Colorado, Focus on the Family has nearly 700 employees who work to achieve the mission of enriching the lives of families, engaging the culture, advocating for life and spreading the Gospel of Jesus Christ. The work is meaningful, the culture is rewarding, and the purpose is eternal.
The Community Engagement Specialist (CES) TPT position exists to engage with our constituents through social media profiles. The CES will moderate, engage with and respond to constituent comments and/or messages on various social media platforms. They will employ best response practices for social media platforms while engaging with Focus on the Family’s social media audiences. They help identify viral trending comments to enable quick responses from the ministry when necessary and stay up to date on Content Producer articles and their anticipated responses. They use anticipated responses with discernment and as necessary.
Essential Duties / Responsibilities
Creates high-quality responses to social media comments and direct messages across platforms (YouTube, Facebook, Instagram, TikTok, X/Twitter, and others as defined by the Social Media Leadership Team), ensuring alignment with style guides and sound discernment.
Identifies spam messages and takes appropriate action in accordance with platform and organizational guidelines.
Communicates Focus on the Family’s orthodoxy using approved proto responses, with appropriate personalization and original writing for the designated Key Ministry Indicators (KMIs) and priorities.
Determines when a comment or direct message warrants a response, using discernment and established guidelines.
Provides empathetic, ministry-aligned responses that foster authentic engagement and reflect Focus on the Family’s values and resources.
Communicates with empathy and professionalism in complex emotional situations while upholding legal and ethical boundaries.
Locates, interprets, and applies procedures for all response types using the current knowledge-management database.
Maintains up-to-date knowledge of Content Producers’ recommended article responses and incorporates them appropriately.
Other Duties / Responsibilities
Required to work from home on snow delays, early closures, or full closure days
Required to work overtime when ministry needs arise
May have the option to work from home on department designated hybrid days
Performs other duties as assigned
Working Environment / Physical Requirements
Office/Production environment performed at individual workstations or workstations at home
Ability to understand conversational atmosphere of social media
Fast paced, high stress, frequent changes in process and procedures
Repetitive motion
Ability to respond to changes in procedures and style guides
Ability to perform keying functions for 70% of the time or more
Ability to type proficiently, minimum 45 words per minute
Sitting for extended periods of time
Ability to work evening and weekend shifts as required
Ability to speak, hear and see clearly
Ability to maneuver multiple computer applications including Microsoft Office Suite, Sprout Social, Salesforce
Job Qualifications / Requirements Character / Spiritual Exemplifies Ephesians 5:1-2, “Therefore be imitators of God as dear children and walk in love, as Christ also has loved us and given Himself for us.”
Pursues the Great Commission given by Jesus Christ in Matthew 28:19-20, “Go therefore and make disciples of all the nations… teaching them to observe all things that I have commanded you; and lo, I am with you always, even to the end of the age.”
Is a consistent witness for Jesus Christ; maintains a courteous, Christ-like attitude in dealing with people within and outside of Focus; adheres to the Standard of Moral Conduct and Statement of Faith; upholds Focus on the Family’s ministry in prayer.
Prays personally for Focus on the Family’s staff and constituents and may occasionally lead in a public prayer.
Engages in Christian ministry.
Demonstrates behaviors aligned with FOF core values.
Personal Characteristics
Awareness of own strengths and shortcomings; high level of energy and enthusiasm
Exhibits a bright, positive attitude and authentic interest in people, building rapport through strong social skills
Emotionally resilient and capable of handling pressure and rejection
Maintains a professional presence, reflected in appropriate attire, polished appearance, and respectful demeanor
Convincing, persuasive, and credible, able to impress favorably and win long-term confidence and trust
Knowledge / Experience
Associate’s degree or two years of college preferred
2-4 years of Social Media response or related experience preferred
Knowledgeable in Social Media venues
Skills, Abilities, and Special Talents / Gifts
Requires minimal supervision, follows standard practices, referring questionable matters to the Working Supervisor, Community Engagement
Embodies empowerment, self-confidence, nimbleness, faithfulness, intentionality, and a positive, “can-do” attitude in all work tasks as assigned
Ability to complete a single task through to completion
Excellent, high quality customer service / hospitality skills
Excellent verbal and written communication skills
Strong discernment skills and good common-sense reasoning
Ability to discern when prayer is needed and to pray when asked according to guidelines
Pay $18.00 to $21.00
Application Materials Required Cover Letter, Resume/CV
Colorado Residents: In any materials you submit, you may redact or remove any age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Application Materials Instructions Please identify the job specific minimum qualifications you possess in your cover letter and be sure your resume includes any and all relevant experience to be accurately assessed against the qualifications listed in the posting. To apply, please submit the following application materials to this posting: 1) A current resume. 2) A cover letter that specifically addresses the job requirements and outlines qualifications.
Focus on the Family puts a high value on our team members and offers a unique benefit package.
Norton LifeLock ID Theft Coverage
Legal Shield / ID Shield Coverage
AFLAC
403B Retirement Plan
Vacation Time & Vacation Payout
Sick Time
Holidays
Service Awards
Community Service Days
Bookstore Discount
Fitness Center
Medical Plan
Dental Plan
Vision Plan
Life Insurance
Disability Insurance
Flexible Spending Accounts
EAP (Employee Assistance Program)
Tuition Reimbursement
Warehouse Membership Reimbursement
Note:
This is a summary and should not be construed as future promises to continue to provide benefits as outlined above. For complete and definitive language, refer to the governing plan documents.
Tentative Search Timeline
Priority will be given to applications submitted by March 20, 2026. However, this posting will remain open until filled.
The potential employee start date is March 30, 2026
Posting date: March 9, 2026
Un-posting date: ongoing until filled
Posting contact email: job@fotf.org
Helping Families Thrive in Christ! Focus on the Family is a 501c3 Christian Non-Profit Ministry.
#J-18808-Ljbffr
The Community Engagement Specialist (CES) TPT position exists to engage with our constituents through social media profiles. The CES will moderate, engage with and respond to constituent comments and/or messages on various social media platforms. They will employ best response practices for social media platforms while engaging with Focus on the Family’s social media audiences. They help identify viral trending comments to enable quick responses from the ministry when necessary and stay up to date on Content Producer articles and their anticipated responses. They use anticipated responses with discernment and as necessary.
Essential Duties / Responsibilities
Creates high-quality responses to social media comments and direct messages across platforms (YouTube, Facebook, Instagram, TikTok, X/Twitter, and others as defined by the Social Media Leadership Team), ensuring alignment with style guides and sound discernment.
Identifies spam messages and takes appropriate action in accordance with platform and organizational guidelines.
Communicates Focus on the Family’s orthodoxy using approved proto responses, with appropriate personalization and original writing for the designated Key Ministry Indicators (KMIs) and priorities.
Determines when a comment or direct message warrants a response, using discernment and established guidelines.
Provides empathetic, ministry-aligned responses that foster authentic engagement and reflect Focus on the Family’s values and resources.
Communicates with empathy and professionalism in complex emotional situations while upholding legal and ethical boundaries.
Locates, interprets, and applies procedures for all response types using the current knowledge-management database.
Maintains up-to-date knowledge of Content Producers’ recommended article responses and incorporates them appropriately.
Other Duties / Responsibilities
Required to work from home on snow delays, early closures, or full closure days
Required to work overtime when ministry needs arise
May have the option to work from home on department designated hybrid days
Performs other duties as assigned
Working Environment / Physical Requirements
Office/Production environment performed at individual workstations or workstations at home
Ability to understand conversational atmosphere of social media
Fast paced, high stress, frequent changes in process and procedures
Repetitive motion
Ability to respond to changes in procedures and style guides
Ability to perform keying functions for 70% of the time or more
Ability to type proficiently, minimum 45 words per minute
Sitting for extended periods of time
Ability to work evening and weekend shifts as required
Ability to speak, hear and see clearly
Ability to maneuver multiple computer applications including Microsoft Office Suite, Sprout Social, Salesforce
Job Qualifications / Requirements Character / Spiritual Exemplifies Ephesians 5:1-2, “Therefore be imitators of God as dear children and walk in love, as Christ also has loved us and given Himself for us.”
Pursues the Great Commission given by Jesus Christ in Matthew 28:19-20, “Go therefore and make disciples of all the nations… teaching them to observe all things that I have commanded you; and lo, I am with you always, even to the end of the age.”
Is a consistent witness for Jesus Christ; maintains a courteous, Christ-like attitude in dealing with people within and outside of Focus; adheres to the Standard of Moral Conduct and Statement of Faith; upholds Focus on the Family’s ministry in prayer.
Prays personally for Focus on the Family’s staff and constituents and may occasionally lead in a public prayer.
Engages in Christian ministry.
Demonstrates behaviors aligned with FOF core values.
Personal Characteristics
Awareness of own strengths and shortcomings; high level of energy and enthusiasm
Exhibits a bright, positive attitude and authentic interest in people, building rapport through strong social skills
Emotionally resilient and capable of handling pressure and rejection
Maintains a professional presence, reflected in appropriate attire, polished appearance, and respectful demeanor
Convincing, persuasive, and credible, able to impress favorably and win long-term confidence and trust
Knowledge / Experience
Associate’s degree or two years of college preferred
2-4 years of Social Media response or related experience preferred
Knowledgeable in Social Media venues
Skills, Abilities, and Special Talents / Gifts
Requires minimal supervision, follows standard practices, referring questionable matters to the Working Supervisor, Community Engagement
Embodies empowerment, self-confidence, nimbleness, faithfulness, intentionality, and a positive, “can-do” attitude in all work tasks as assigned
Ability to complete a single task through to completion
Excellent, high quality customer service / hospitality skills
Excellent verbal and written communication skills
Strong discernment skills and good common-sense reasoning
Ability to discern when prayer is needed and to pray when asked according to guidelines
Pay $18.00 to $21.00
Application Materials Required Cover Letter, Resume/CV
Colorado Residents: In any materials you submit, you may redact or remove any age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Application Materials Instructions Please identify the job specific minimum qualifications you possess in your cover letter and be sure your resume includes any and all relevant experience to be accurately assessed against the qualifications listed in the posting. To apply, please submit the following application materials to this posting: 1) A current resume. 2) A cover letter that specifically addresses the job requirements and outlines qualifications.
Focus on the Family puts a high value on our team members and offers a unique benefit package.
Norton LifeLock ID Theft Coverage
Legal Shield / ID Shield Coverage
AFLAC
403B Retirement Plan
Vacation Time & Vacation Payout
Sick Time
Holidays
Service Awards
Community Service Days
Bookstore Discount
Fitness Center
Medical Plan
Dental Plan
Vision Plan
Life Insurance
Disability Insurance
Flexible Spending Accounts
EAP (Employee Assistance Program)
Tuition Reimbursement
Warehouse Membership Reimbursement
Note:
This is a summary and should not be construed as future promises to continue to provide benefits as outlined above. For complete and definitive language, refer to the governing plan documents.
Tentative Search Timeline
Priority will be given to applications submitted by March 20, 2026. However, this posting will remain open until filled.
The potential employee start date is March 30, 2026
Posting date: March 9, 2026
Un-posting date: ongoing until filled
Posting contact email: job@fotf.org
Helping Families Thrive in Christ! Focus on the Family is a 501c3 Christian Non-Profit Ministry.
#J-18808-Ljbffr