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Because aviation doesn't stop, our AOG (Aircraft on Ground) desk operates as a full 24/7, 365-day support hub to ensur Customer Service Representative, Customer Service, Representative, Technical Support, Internal, Senior, Manufacturing, Retail\n","descriptionText","Senior AOG Customer Service Representative Airbus Group Inc. Sales & Business Development Airbus Helicopters, Inc. is seeking a dedicated and autonomous AOG Customer Support Representative to join our elite response team. Because aviation doesn't stop, our AOG (Aircraft on Ground) desk operates as a full 24/7, 365-day support hub to ensur Customer Service Representative, Customer Service, Representative, Technical Support, Internal, Senior, Manufacturing, Retail","shortDescription","Airbus Helicopters, Inc. is seeking a dedicated and autonomous AOG Customer Support Representative to join our elite response team. 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Every career with Hearst Television is like a story. How it develops, where it takes you, the milestones you reach along the way – you’ve got a lot to look forward to as your unique career story unfolds. Hearst Television, a subsidiary of Hearst, owns and operates local television and radio stations serving nearly three dozen U.S. cities, reaching 24 million U.S. television households. Through its partnership with nearly all major networks, Hearst Television distributes national content across more than 120 video channels, including programming from ABC, NBC, CBS, CW, MY Net, MeTV, This TV, Estrella, and more. Hearst Television is recognized as one of the industry's premier companies. It has been honored with numerous awards for distinguished journalism and industry innovation, including the Walter Cronkite Award for political journalism, the national Edward R. Murrow Award, the DuPont-Columbia Award, and the George Foster Peabody Award.

","New York, NY","coloredLogo","logoAttachment","Hearst.png","thumbnail","thumbnailAttachment","Hearst_TV_Careers.png","hexCode","#2D75B9","headline","National multimedia company reaching 24 million households","https://production-rails-default.s3.amazonaws.com/uploads/company/logo_attachment/1072/Hearst.png","/companies/hearst-television","https://production-rails-default.s3.amazonaws.com/uploads/company/thumbnail_attachment/1072/Hearst_TV_Careers.png","hasJobSubmission","isSavedJob","similarJobs",[523,535,548,556,567],{"_435":434,"_439":524,"_470":471,"_462":525,"_248":526,"_446":527,"_433":434,"_113":442,"_437":199,"_438":199,"_472":471,"_448":199,"_449":528,"_431":530,"_473":531,"_436":129,"_487":532,"_478":533,"_489":442,"_490":484,"_492":534,"_494":495,"_496":497},["D",1773849600000],"Airbus Helicopters","Airbus is committed to providing reasonable accommodations as an Equal Opportunity Employer to applicants with disabilities. If you require assistance or an accommodation to complete your application, please contact us at USCareers@airbus.com

Notice: Know Your Rights: Workplace Discrimination is Illegal\nNotice: Pay Transparency Nondiscrimination (English)\nAviso: Transparencia en el Pago No Discriminacio´n (Spanish)

Job Description\nAirbus Helicopters, Inc. is seeking a dedicated and autonomous

AOG Customer Support Representative

to join our elite response team. Because aviation doesn't stop, our AOG (Aircraft on Ground) desk operates as a

full 24/7, 365-day support hub

to ensure our customers are never left grounded.

In this role, you will serve as the primary point of contact for our most urgent, time-sensitive requirements. As a key member of our

around-the-clock emergency response \"nerve center,\"

you are responsible for the end-to-end resolution of AOG orders at any hour of the day or night. From navigating complex international logistics with our headquarters in France and Germany to managing \"hot-shot\" courier services and urgent cannibalization requests, you will play a pivotal role in maintaining the high operational availability of our global fleet.

Meet the AOG Support Team\nWe are a group of dedicated, autonomous professionals who understand that in aviation, every second counts. Because our customers’ missions—from emergency medical services to law enforcement—don't stop, neither do we. Our desk operates as a

full 24/7, 365-day support hub , ensuring that no matter the hour or the holiday, our global fleet has the parts and technical support it needs to stay operational.

Your Working Environment\nA suburb just outside the Dallas-Fort Worth metropolitan area is home to Airbus Helicopters U.S. regional headquarters, where we have more than 1,000 employees. Check out one of the seven professional sports teams that also call Dallas home - you may even see a special, custom Airbus helicopter dedicated to the Dallas Cowboys flying during home games.

How We Care for You

Financial Rewards: Competitive base salary, incentive compensation which may include profit sharing schemes, retirement savings plan and the ability to participate in an Employee Stock Ownership Plan (\"ESOP\")

Work/Life Balance: Paid time off including personal time, holidays and a generous paid parental leave program.

Health & Welfare: Comprehensive insurance coverage including medical (traditional and high-deductible health plans), prescription, dental, vision, life, disability, Employee Assistance Plan (\"EAP\") and other supplemental benefit coverages.

Your Challenges\nOrder Processing / Customer Support – 45%

Receive and manage customer AOG orders via email, phone and fax;

Interpret orders on receipt and key entry accordingly;

Administer necessary forms and documents for rentals, exchanges, customer repairs, and Power by the Hour where applicable;

Periodically analyze and monitor customer sales activity for trends and advise management accordingly;

Assess and develop solutions to routine problems encountered daily;

Coordinate the internal request for the appropriate logistics details to meet customer requirements, to include communications with AH Headquarters AOG and logistics teams;

Receive expedition request from the customer and coordinate with internal customers and vendors to verify approval. If approved, the AOG Customer Service Representative will process / input the order into SAP directly;

Manage / Coordinate AOG Drop-Shipments with First Tier Suppliers often working directly with the AOG or After Hours help desks for these supply partners;

Manage AOG Arbitration process with the Airbus Helicopters AOG Leadership Team in Marignane, France,

Participate in activities to enhance systems and business processes as assigned;

Keep abreast of assigned projects with appropriate records and follow-up as required;

Customer Communication – 30%

Communicate with customers via phone and email to provide status for AOG orders, to include coordination of weigh bill and tracking information for shipments from AH Headquarters to DFW warehouse, and ultimately to the customer;

Communicate with customer to capture aircraft details (Serial Number, Registration, Total Time, Mission Profile) in order to assist in managing the internal arbitration process for AOG spares orders as needed;

Advise customer of priority and freight options as necessary to ensure on-time delivery;

Counsel with customers and communicate with other internal or customer functional areas for technical assistance as required;

Facilitate troubleshooting with AHI Field Service Representatives in order to find alternative solutions to allow the customer to return their aircraft to service;

Reporting and Internal Communication – 20%

Leading daily AOG meetings to provide status on all open AOG orders;

Attend customer logistics and AOG meetings, to elevate customer requirement in collaboration with the regional Customer Support Representative (CSR), Command Center Manager and/or Customer Support Manager (CSM) as required, to provide status on open orders;

Daily management of AOG reports, both for customer and internally, to include estimated delivery dates, shipping details and any expediting;

Coordinate preparation and distribution of customer activity reports in support of the regional CSRs or CSMs;

Provide customer order status, and coordinate with the warehouse and shipping for all orders;

Coordinate with AHI DFW Warehouse personnel on any AOG Door to Door or Counter to Counter orders that require special processing or special detail.

Your Boarding Pass

Possess a Bachelor’s Degree or equivalent applicable work experience (four years)

Minimum five (5) years’ experience in aviation logistics, technical, or customer support areas;

---OR---

3 years’ experience working at Airbus Helicopters in a position working with parts orders.

FAA A&P License can be substituted for 2 years’ experience.

Microsoft Outlook and Office; Google Workspace Suite

Demonstrate the ability to work in a fast paced demanding environment;

Excellent communication skills - verbal and written.

Travel Required

0-20% Domestic and International

Citizenship

Authorized to Work in the US without current or future need for visa sponsorship

Physical Requirements

Onsite or remote: 90% Onsite

Vision: able to see and read computer screens and other electronic equipment with screens, able to read documents, reports and engineering drawings. Daily

Hearing: able to participate in conversations in person and via teleconference or phone and to hear sounds on the production floor including safety warnings or alarms. Daily

Speaking: able to speak in conversations and meetings, deliver information and participate in communications. Daily

Equipment Operation (personal computer, telephone, copies, fax machine, and related office equipment and using electronic identification card to enter building floors and internal doors): able to operate most office and personal electronic equipment and some tools including production tools such as hydraulic lifts. Daily

Carrying: able to carry documents, tools, drawings, electronic equipment up to 30lbs/14kgs. Daily

Lifting: able to lift documents, tools, drawings, electronic equipment up to 30lbs/14kgs. Daily

Pushing / Pulling: able to push and pull small office furniture and some equipment and tools. Daily

Sitting: able to sit for long periods of time in meetings, working on the computer. Daily

Squatting / Kneeling: able to squat or kneel to retrieve or replace items stored on low shelving.

Standing: able to stand for discussions in offices or on the production floor. Daily

Travel: able to travel independently and at short notice. Daily

Walking (include routine walking such as to a shared printer to retrieve documents): able to walk through office and production areas including uneven surfaces. 100%

Personal Protective Equipment required: Required PPE includes, but is not limited to, Safety Shoes, Safety Glasses, Hearing Protection, Respirators/Masks, and/or Protective Gloves as required by site and/or customer site

Administrative position only PPE required: Steel-toed shoes are required for all shop floor visits, appropriate hearing/eye protection may also be required when visiting the shop floor.

Take your career to a new level and apply online now!

A full job description will be provided to candidates who progress to the interview stage or any candidate upon request.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company\nAirbus Helicopters, Inc.

Employment Type\nUS - Direct Hire

Experience Level\nProfessional

Remote Type\nOn-site

Job Family\nMaterial Support & services

Job Posting End Date: 03.28.2026

Airbus provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. In addition to federal law requirements, Airbus complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, demotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits and training. Airbus expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. As a matter of policy, Airbus does not sponsor visas for US positions unless specified. Only applicants with current work authorization will be considered. Airbus does not offer tenured or guaranteed employment. Employment with Airbus is at will, meaning either the company or the employee can terminate the employment relationship at any time, with or without cause, with or without notice. Airbus reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment.

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.

Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com.

#J-18808-Ljbffr\n","Airbus is committed to providing reasonable accommodations as an Equal Opportunity Employer to applicants with disabilities. If you require assista...",[529],{"_458":459,"_454":455,"_452":453,"_456":457,"_460":461},["B","2924559031"],"Work at Airbus Helicopters","4 days ago","/jobs/2924559031-senior-aog-customer-service-representative","/jobs?keyword=Airbus+Helicopters",{"_435":434,"_439":536,"_470":471,"_462":537,"_248":538,"_446":539,"_433":434,"_113":442,"_437":199,"_438":199,"_472":471,"_448":199,"_449":540,"_431":544,"_473":545,"_436":129,"_487":488,"_478":546,"_489":442,"_490":484,"_492":547,"_494":495,"_496":497},["D",1773457200000],"Airbus","Aog Customer Support Representative

Airbus Helicopters, Inc. is seeking a dedicated and autonomous AOG Customer Support Representative to join our elite response team. Because aviation doesn't stop, our AOG (Aircraft on Ground) desk operates as a full 24/7, 365-day support hub to ensure our customers are never left grounded.\nIn this role, you will serve as the primary point of contact for our most urgent, time-sensitive requirements. As a key member of our around-the-clock emergency response \"nerve center,\" you are responsible for the end-to-end resolution of AOG orders at any hour of the day or night. From navigating complex international logistics with our headquarters in France and Germany to managing \"hot-shot\" courier services and urgent cannibalization requests, you will play a pivotal role in maintaining the high operational availability of our global fleet.\nWe are a group of dedicated, autonomous professionals who understand that in aviation, every second counts. Because our customers' missionsfrom emergency medical services to law enforcementdon't stop, neither do we. Our desk operates as a full 24/7, 365-day support hub, ensuring that no matter the hour or the holiday, our global fleet has the parts and technical support it needs to stay operational.\nA suburb just outside the Dallas-Fort Worth metropolitan area is home to Airbus Helicopters U.S. regional headquarters, where we have more than 1,000 employees. Check out one of the seven professional sports teams that also call Dallas home - you may even see a special, custom Airbus helicopter dedicated to the Dallas Cowboys flying during home games.\nWe care for you with:\nFinancial rewards: competitive base salary, incentive compensation which may include profit sharing schemes, retirement savings plan and the ability to participate in an Employee Stock Ownership Plan (\"ESOP\")\nWork/Life balance: paid time off including personal time, holidays and a generous paid parental leave program.\nHealth & welfare: comprehensive insurance coverage including medical (traditional and high-deductible health plans), prescription, dental, vision, life, disability, Employee Assistance Plan (\"EAP\") and other supplemental benefit coverages.\nYour challenges include:\nOrder Processing / Customer Support: 45%\nCustomer Communication: 30%\nReporting and Internal Communication: 20%\nYour boarding pass includes:\nPossess a Bachelor's Degree or equivalent applicable work experience (four years)\nMinimum five (5) years' experience in aviation logistics, technical, or customer support areas; ---OR--- 3 years' experience working at Airbus Helicopters in a position working with parts orders. FAA A&P License can be substituted for 2 years' experience.\nMicrosoft Outlook and Office; Google Workspace Suite\nDemonstrate the ability to work in a fast paced demanding environment\nExcellent communication skills

verbal and written.\nTravel required: 0-20% Domestic and International\nCitizenship: Authorized to work in the US without current or future need for visa sponsorship\nPhysical requirements include:\nOnsite or remote: 90% Onsite\nVision: able to see and read computer screens and other electronic equipment with screens, able to read documents, reports and engineering drawings. Daily\nHearing: able to participate in conversations in person and via teleconference or phone and to hear sounds on the production floor including safety warnings or alarms. Daily\nSpeaking: able to speak in conversations and meetings, deliver information and participate in communications. Daily\nEquipment Operation (personal computer, telephone, copies, fax machine, and related office equipment and using electronic identification card to enter building floors and internal doors): able to operate most office and personal electronic equipment and some tools including production tools such as hydraulic lifts. Daily\nCarrying: able to carry documents, tools, drawings, electronic equipment up to 30lbs/14kgs. Daily\nLifting: able to lift documents, tools, drawings, electronic equipment up to 30lbs/14kgs. Daily\nPushing / Pulling: able to push and pull small office furniture and some equipment and tools. Daily\nSitting: able to sit for long periods of time in meetings, working on the computer. Daily\nSquatting / Kneeling: able to squat or kneel to retrieve or replace items stored on low shelving.\nStanding: able to stand for discussions in offices or on the production floor. Daily\nTravel: able to travel independently and at short notice. Daily\nWalking (include routine walking such as to a shared printer to retrieve documents): able to walk through office and production areas including uneven surfaces. 100%\nPersonal Protective Equipment required: Required PPE includes, but is not limited to, Safety Shoes, Safety Glasses, Hearing Protection, Respirators/Masks, and/or Protective Gloves as required by site and/or customer site\nAdministrative position only PPE required: Steel-toed shoes are required for all shop floor visits, appropriate hearing/eye protection may also be required when visiting the shop floor.\nAirbus provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. In addition to federal law requirements, Airbus complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, demotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits and training. Airbus expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. As a matter of policy, Airbus does not sponsor visas for US positions unless specified. Only applicants with current work authorization will be considered. Airbus does not offer tenured or guaranteed employment. Employment with Airbus is at will, meaning either the company or the employee can terminate the employment relationship at any time, with or without cause, with or without notice. Airbus reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment.\nBy submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.\nAirbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com.

","Aog Customer Support Representative

Airbus Helicopters, Inc. is seeking a dedicated and autonomous AOG Customer Support Representative to ...",[541],{"_458":459,"_454":455,"_452":542,"_456":457,"_460":543},"Grand Prairie, TX, United States, 75050","75050",["B","2876142676"],"Work at Airbus","/jobs/2876142676-senior-aog-customer-service-representative","/jobs?keyword=Airbus",{"_435":434,"_439":549,"_470":471,"_462":537,"_248":550,"_446":539,"_433":434,"_113":442,"_437":199,"_438":199,"_472":471,"_448":199,"_449":551,"_431":553,"_473":545,"_436":129,"_487":554,"_478":555,"_489":442,"_490":484,"_492":547,"_494":495,"_496":497},["D",1773547200000],"Aog Customer Support Representative

Airbus Helicopters, Inc. is seeking a dedicated and autonomous AOG Customer Support Representative to join our elite response team. Because aviation doesn't stop, our AOG (Aircraft on Ground) desk operates as a full 24/7, 365-day support hub to ensure our customers are never left grounded.\nIn this role, you will serve as the primary point of contact for our most urgent, time-sensitive requirements. As a key member of our around-the-clock emergency response \"nerve center,\" you are responsible for the end-to-end resolution of AOG orders at any hour of the day or night. From navigating complex international logistics with our headquarters in France and Germany to managing \"hot-shot\" courier services and urgent cannibalization requests, you will play a pivotal role in maintaining the high operational availability of our global fleet.\nWe are a group of dedicated, autonomous professionals who understand that in aviation, every second counts. Because our customers' missionsfrom emergency medical services to law enforcementdon't stop, neither do we. Our desk operates as a full 24/7, 365-day support hub, ensuring that no matter the hour or the holiday, our global fleet has the parts and technical support it needs to stay operational.\nA suburb just outside the Dallas-Fort Worth metropolitan area is home to Airbus Helicopters U.S. regional headquarters, where we have more than 1,000 employees. Check out one of the seven professional sports teams that also call Dallas home - you may even see a special, custom Airbus helicopter dedicated to the Dallas Cowboys flying during home games.\nWe care for you with:\nFinancial rewards: competitive base salary, incentive compensation which may include profit sharing schemes, retirement savings plan and the ability to participate in an Employee Stock Ownership Plan (\"ESOP\")\nWork/Life balance: paid time off including personal time, holidays and a generous paid parental leave program.\nHealth & welfare: comprehensive insurance coverage including medical (traditional and high-deductible health plans), prescription, dental, vision, life, disability, Employee Assistance Plan (\"EAP\") and other supplemental benefit coverages.\nYour challenges include:\nOrder Processing / Customer Support: 45%\nCustomer Communication: 30%\nReporting and Internal Communication: 20%\nYour boarding pass includes:\nPossess a Bachelor's Degree or equivalent applicable work experience (four years)\nMinimum five (5) years' experience in aviation logistics, technical, or customer support areas; ---OR--- 3 years' experience working at Airbus Helicopters in a position working with parts orders. FAA A&P License can be substituted for 2 years' experience.\nMicrosoft Outlook and Office; Google Workspace Suite\nDemonstrate the ability to work in a fast paced demanding environment\nExcellent communication skills verbal and written.\nTravel required: 0-20% Domestic and International\nCitizenship: Authorized to work in the US without current or future need for visa sponsorship\nPhysical requirements include:\nOnsite or remote: 90% Onsite\nVision: able to see and read computer screens and other electronic equipment with screens, able to read documents, reports and engineering drawings. Daily\nHearing: able to participate in conversations in person and via teleconference or phone and to hear sounds on the production floor including safety warnings or alarms. Daily\nSpeaking: able to speak in conversations and meetings, deliver information and participate in communications. Daily\nEquipment Operation (personal computer, telephone, copies, fax machine, and related office equipment and using electronic identification card to enter building floors and internal doors): able to operate most office and personal electronic equipment and some tools including production tools such as hydraulic lifts. Daily\nCarrying: able to carry documents, tools, drawings, electronic equipment up to 30lbs/14kgs. Daily\nLifting: able to lift documents, tools, drawings, electronic equipment up to 30lbs/14kgs. Daily\nPushing / Pulling: able to push and pull small office furniture and some equipment and tools. Daily\nSitting: able to sit for long periods of time in meetings, working on the computer. Daily\nSquatting / Kneeling: able to squat or kneel to retrieve or replace items stored on low shelving.\nStanding: able to stand for discussions in offices or on the production floor. Daily\nTravel: able to travel independently and at short notice. Daily\nWalking (include routine walking such as to a shared printer to retrieve documents): able to walk through office and production areas including uneven surfaces. 100%\nPersonal Protective Equipment required: Required PPE includes, but is not limited to, Safety Shoes, Safety Glasses, Hearing Protection, Respirators/Masks, and/or Protective Gloves as required by site and/or customer site\nAdministrative position only PPE required: Steel-toed shoes are required for all shop floor visits, appropriate hearing/eye protection may also be required when visiting the shop floor.\nAirbus provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. In addition to federal law requirements, Airbus complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, demotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits and training. Airbus expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. As a matter of policy, Airbus does not sponsor visas for US positions unless specified. Only applicants with current work authorization will be considered. Airbus does not offer tenured or guaranteed employment. Employment with Airbus is at will, meaning either the company or the employee can terminate the employment relationship at any time, with or without cause, with or without notice. Airbus reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment.\nBy submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.\nAirbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com.\n",[552],{"_458":459,"_454":455,"_452":453,"_456":457,"_460":461},["B","2886346805"],"7 days ago","/jobs/2886346805-senior-aog-customer-service-representative",{"_435":434,"_439":557,"_470":471,"_462":558,"_248":559,"_446":560,"_433":434,"_113":442,"_437":199,"_438":199,"_472":471,"_448":199,"_449":561,"_431":563,"_473":564,"_436":129,"_487":532,"_478":565,"_489":442,"_490":484,"_492":566,"_494":495,"_496":497},["D",1773849600000],"Airbus Helicopters, Inc.","Senior AOG Customer Service Representative\nAirbus Helicopters, Inc. is seeking a dedicated and autonomous

AOG Customer Support Representative

to join our elite response team. Our AOG desk operates as a

full 24/7, 365-day support hub

to ensure our customers are never left grounded.

In this role, you will serve as the primary point of contact for urgent, time‑sensitive requirements. As a key member of our

around-the‑clock emergency response “nerve center,”

you are responsible for the end‑to‑end resolution of AOG orders at any hour. You will manage international logistics with headquarters in France and Germany, hot‑shot courier services, and urgent cannibalization requests to maintain the high operational availability of our global fleet.

How We Care for You

Financial Rewards:

Competitive base salary, incentive compensation with profit sharing, retirement plan, Employee Stock Ownership Plan (ESOP).

Work/Life Balance:

Paid time off, personal time, holidays, generous paid parental leave.

Health & Welfare:

Comprehensive insurance coverage including medical, high‑deductible, prescription, dental, vision, life, disability, Employee Assistance Plan (EAP), and supplemental benefits.

Your Challenges

Order Processing / Customer Support (45%):

Receive and manage AOG orders via email, phone, fax.

Interpret orders, key entry into system.

Administer necessary forms for rentals, exchanges, customer repairs, Power by the Hour.

Analyze sales activity for trends and advise management.

Develop solutions to routine problems.

Coordinate internal logistics with AH Headquarters AOG and logistics teams.

Process expedition requests and input orders into SAP.

Coordinate AOG drop‑shipments with first‑tier suppliers and after‑hours desks.

Manage AOG arbitration with Airbus Helicopters AOG Leadership Team in Marignane, France.

Participate in activities to enhance systems and business processes.

Maintain project records and follow‑up.

Customer Communication (30%):

Communicate status to customers via phone and email.

Coordinate weight bill and tracking information from headquarters to warehouse.

Capture aircraft details (serial number, registration, total time, mission profile).

Advise on priority and freight options.

Collaborate with other internal or customer functional areas for technical assistance.

Facilitate troubleshooting with AHI Field Service Representatives.

Reporting and Internal Communication (20%):

Lead daily AOG meetings on open orders.

Attend logistics and AOG meetings, escalating requirements.

Manage daily AOG reports for customers and internal teams.

Coordinate preparation of activity reports for regional CSRs or CSMs.

Coordinate with warehouse and shipping for all orders.

Coordinate with DFW Warehouse on special orders requiring processing.

Your Boarding Pass

Possess a Bachelor's Degree or equivalent applicable work experience (four years).

Minimum 5 years experience in aviation logistics, technical, or customer support areas.

---OR---

3 years experience working at Airbus Helicopters in a position handling parts orders.

FAA A&P License can substitute for 2 years experience.

Proficiency with Microsoft Outlook and Office; Google Workspace Suite.

Ability to work in a fast‑paced demanding environment.

Excellent verbal and written communication skills.

Travel Required\n0–20% domestic and international.

Citizenship\nAuthorized to work in the US without current or future need for visa sponsorship.

Physical Requirements

Onsite or remote: 90% onsite.

Vision: able to read screens, documents, engineering drawings; daily.

Hearing: able to participate in conversations; daily.

Speaking: able to communicate; daily.

Equipment operation: operate PC, telephone, fax, office equipment, some tools; daily.

Carrying: carry up to 30 lbs; daily.

Lifting: lift up to 30 lbs; daily.

Pushing / Pulling small office furniture; daily.

Sitting: long periods in meetings, working on computer; daily.

Squatting / Kneeling: retrieve items stored low; daily.

Standing: discuss in office or production floor; daily.

Travel: independent, short notice; daily.

Walking: through office and production areas, uneven surfaces; 100%.

Personal Protective Equipment required: safety shoes, glass, hearing protection, respirators/masks, gloves as required.

Administrative position only: steel‑toed shoes for all shop floor visits; hearing/eye protection may also be required.

Take your career to a new level and apply online now!

A full job description will be provided to candidates who progress to the interview stage or upon request.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the company’s success, reputation and sustainable growth.

Company\nAirbus Helicopters, Inc.

Employment Type:

US - Direct Hire

Experience Level:

Professional

Remote Type:

On-site

Job Family:

Material Support & services

Airbus provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. In addition to federal law requirements, Airbus complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, demotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits and training. Airbus expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. As a matter of policy, Airbus does not sponsor visas for US positions unless specified. Only applicants with current work authorization will be considered. Airbus does not offer tenured or guaranteed employment. Employment with Airbus is at will, meaning either the company or the employee can terminate the employment relationship at any time, with or without cause, with or without notice. Airbus reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment.

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.

Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com.

Helping all candidates find great careers is our goal. The information you provide here is secure and confidential.

We are now directing you to the original job posting. Please apply directly for this job at the employer’s website.

#J-18808-Ljbffr\n","Senior AOG Customer Service Representative\nAirbus Helicopters, Inc. is seeking a dedicated and autonomous

AOG Customer Support Representat...",[562],{"_458":459,"_454":455,"_452":453,"_456":457,"_460":461},["B","2924549394"],"Work at Airbus Helicopters, Inc.","/jobs/2924549394-senior-aog-customer-service-representative","/jobs?keyword=Airbus+Helicopters%2C+Inc.",{"_435":434,"_439":568,"_470":471,"_462":558,"_248":569,"_446":527,"_433":434,"_113":570,"_437":199,"_438":199,"_472":471,"_448":199,"_449":571,"_431":575,"_473":564,"_436":117,"_487":576,"_478":577,"_489":578,"_490":574,"_492":566,"_494":579,"_496":580},["D",1774217840000],"Airbus is committed to providing reasonable accommodations as an Equal Opportunity Employer to applicants with disabilities. If you require assistance or an accommodation to complete your application, please contact us at USCareers@airbus.com \n\n\n* Notice: Know Your Rights: Workplace Discrimination is Illegal \n* Notice: Pay Transparency Nondiscrimination (English)\n* Aviso: Transparencia en el Pago No Discriminacio´n (Spanish)\n\n\n**Job Description:** \n\nAirbus Helicopters is seeking a *Director,* *Global Medical Response (GMR) Program*to drive the strategic operation and sales growth of a major North American account. This isn't just an account management role-it’s a leadership position where you will direct a cross-functional team, manage full P&L for support programs, and lead the charge in new aircraft sales. You will act as the executive-level focal point for all business and logistical requirements, ensuring that our customer receives world-class support while we continue to expand our market share. If you have 12+ years of aviation experience and a track record of influencing decision-makers at the highest levels, we want to hear from you.\n\n**Your Working Environment:**\n\nA suburb just outside the Dallas-Fort Worth metropolitan area is home to Airbus Helicopters U.S. regional headquarters, where we have more than 1,000 employees. Check out one of the seven professional sports teams that also call Dallas home - you may even see a special, custom Airbus helicopter dedicated to the Dallas Cowboys flying during home games. \n\n**How We Care for You:**\n\n\n* *Financial Rewards:* Competitive base salary, incentive compensation which may include profit sharing schemes, retirement savings plan and the ability to participate in an Employee Stock Ownership Plan (“ESOP”)\n* *Work/Life Balance: *Paid time off including personal time, holidays and a generous paid parental leave program.\n* *Health & Welfare: *Comprehensive insurance coverage including medical (traditional and high-deductible health plans), prescription, dental, vision, life, disability, Employee Assistance Plan (“EAP”) and other supplemental benefit coverages.\n* *Individual Development: *Upskilling and development opportunities through our global Leadership University, including unlimited access to 10,000+ e-learning courses focusing on ways to develop your employability, certifications, career path as well as the opportunity to participate in accelerated development programmes and both national and international mobility.\n\n\n**Your Challenges:* *\n\n* Direct/ Supervise all Key Account Sales and Business Development Efforts: 30% *\n\n* Regular contact by visits to Key Account headquarters and operational bases. \n\n* Support market development and growth opportunities and increase AH Market share. \n\n* Ensure the success of aircraft demonstrations as required and generate key account opportunities and sales leads. \n\n* Compile data and prepare market analysis and forecast presentations to be utilized for the development of marketing and sales strategies focused at sales of all AH products and services. \n\n* Prepare technical comparisons and strategies focused on competitive advantages of AH operational benefits in order to drive development and market expansion opportunities for the key customer. \n\n* Manage all key account sales, market analysis, and business development initiatives. \n\n* Attend local and national trade shows and exhibits as required for purposes of developing new business and public relations activity. \n\n* Maintain knowledge of competitor's products and sales activities, and possess awareness of the comparison to AH products and services. \n\n* Be the primary interface with the Programs and Customer Support department to ensure that aircraft deliveries are in accordance with customer and company standards. \n\n* Control operating expenses within company guidelines and annual objectives. \n\n\n\n* Direct/ Supervise All Key Account Customer Support Responsibilities: 30% *\n\n* Direct, monitor, and provide guidance for all the management and performance, both financial and operational, for support contract execution. \n\n* Responsible for profit and loss for all new Spares, HCare Parts by the Hour (PBH) programs and AHI MRO sales to the key customer. \n\n* Responsible for Materials support and logistics, to include management of customer forecasting and on time delivery. \n\n* Provide guidance for Customer Support Center ‘Command Center’ team to achieve: \n\n* On Time Request (OTR5b) \n\n* AOG Metric targets \n\n* Reporting turnaround times for MRO, Blades Repairables and Equipment repairs \n\n\n* For HCare PBH Program, responsible for tracking and influencing costs to assure AHI meets its profit objectives and necessary material (new and repairs) are available to meet customer needs. \n\n* Ensure effective training for IM tools and operate means, tools and standards in accordance with local regulations. \n\n* Responsible for development and execution of logistics management strategies in collaboration with the DFW warehouse leadership team. \n\n* Responsible for establishment and oversight of consignment locations selected for the key customer. \n\n* Provides oversight of purchasing capability and local/domestic expediting to support for AOG ‘spot’ buys, to include AH approved dismantlers. \n\n* Responsible for key account consignment inventory management, dedicated key account inventory for PBH program, management of PBH pool sizing, management of spares forecasting and repairables. \n\n* Maintains adequate resources to perform activity locally: recruitment, local workload, local capacity balancing. \n\n* Define training needs for AHI locally & helps to define training needs for each member of the Key account support and sales \n\n\n\n* Direct/ Supervise the Improvement of Key Account Fleet Activity for all Aircraft: 20% *\n\n* Develop, plan and deploy key account support strategy focused on improving the customer's fleet of aircraft. \n\n* Tracks data measuring fleet activity in alignment with the customer metrics, focused on improving customer fleet availability. \n\n* Capture and report data associated with direct maintenance costs (DMC) by monitoring customer operational and maintenance data, identifying trends and making recommendations to increase fleet availability, lower DMC and improve company gross margin and customer profitability. \n\n* Develops strategies and manages execution of materials support and logistics plans to provide the right part at the right location for the key customer, to include consignment inventory and logistics strategies, focused on improving fleet activity. \n\n* Directs the efforts of the dedicated Customer Support Manager (CSM) overseeing customer support requirements focused on spares availability, and metrics focused on fleet activity. \n\n* Works in collaboration with the Sr. Director, Technical Support to provide in house and technical support for improved Airbus Helicopter operations. \n\n* Leads the key account customer support representative team, responsible for the order management of spares and repairs; \n\n* Directs the efforts of AHI functional organizations to assure customer support requirements are identified, proposed, contracted and delivered in accordance with customer expectations and contract requirements. \n\n* Maintains operating budget (OPEX) within authorized funding and has responsibility for meeting group KPIs as identified on the department’s dashboard. \n\n\n\n* Manage GMR Program Team: 20% *\n\n* Manage cross functional teams with the objective to meet or exceed customer’s expectations and to secure a high level of Customer Satisfaction. \n\n* Actively execute HR processes in cooperation with the HR Department. \n\n* Identify opportunities to coach existing team members on professional development and a focused career path for promotion to more senior roles within the organization. \n\n* Develop constructive and cooperative working relationships within and across the organization to enhance and ensure customer satisfaction. \n\n* Develop a highly effective team to lead/supervise the day-to-day activities related to \n\n* customer support and customer engagement. \n\n* Ensure all direct reports are efficiently trained in all aspects of the job and facilitate continuous development of competences in line with Company goals and strategy. \n\n* Manage recruitment and retention of GMR program staff. \n\n\n\n*Your Boarding Pass:* \n\n* Bachelor’s degree, preferably in Business or Engineering and/or equivalent combined education and experience. \n\n* Minimum twelve (12) years of aviation experience (aircraft or helicopters) in repairs management, programs execution, logistics, customer service or related field \n\n* Minimum five (5) years of experience in the helicopter industry \n\n* Minimum five (5) years of experience in one of the following areas of specialization: Customer Service, Sales, or Program Management. \n\n* Comprehensive understanding of the North American helicopter market \n\n* Experience communicating and influencing decision making at the Executive Boardroom level. \n\n* Google Workspace or MS Office applications (such as PowerPoint, excel) \n\n* Customer Relationship Management system \n\n* SAP (or similar ERP system) \n\n\n\n* Preferred Education/Skills: * \n\n* MBA or graduate level / advanced degree preferred. \n\n* Prior experience as helicopter pilot or aircraft maintainer. \n\n* Minimum six (6) years of experience in continuous improvement projects \n\n* Six Sigma Green Belt or Black Belt certification \n\n* Working knowledge of WebEx, ShareCopter, Salesforce, or Siebel \n\n\n\n**Travel Required: ** \n\n* 60% Domestic and International \n\n\n\n** Citizenship: **\n\n* Authorized to Work in the US \n\n\n\n** Physical Requirements : **\n\n* Onsite or remote: 40% Onsite \n\n* Vision: able to see and read computer screens and other electronic equipment with screens, able to read documents, reports and engineering drawings. Daily \n\n* Hearing: able to participate in conversations in person and via teleconference or phone and to hear sounds on the production floor including safety warnings or alarms. Daily \n\n* Speaking: able to speak in conversations and meetings, deliver information and participate in communications. Daily \n\n* Equipment Operation (personal computer, telephone, copies, fax machine, and related office equipment and using electronic identification card to enter building floors and internal doors): able to operate most office and personal electronic equipment and some tools including production tools such as hydraulic lifts. Daily \n\n* Carrying: able to carry documents, tools, drawings, electronic equipment up to 30lbs/14kgs. Occasionally \n\n* Lifting: able to lift documents, tools, drawings, electronic equipment up to 30lbs/14kgs. Occasionally \n\n* Pushing / Pulling: able to push and pull small office furniture and some equipment and tools. Occasionally \n\n* Sitting: able to sit for long periods of time in meetings, working on the computer. Frequently \n\n* Squatting / Kneeling: able to squat or kneel to retrieve or replace items stored on low shelving. \n\n* Standing: able to stand for discussions in offices or on the production floor. Occasionally \n\n* Travel: able to travel independently and at short notice. Frequently \n\n* Walking (include routine walking such as to a shared printer to retrieve documents): able to walk through office and production areas including uneven surfaces. Daily \n\n* Personal Protective Equipment required: Required PPE includes, but is not limited to, Safety Shoes, Safety Glasses, Hearing Protection, Respirators/Masks, and/or Protective Gloves as required by site and/or customer site \n\n* Administrative position only PPE required: Steel-toed shoes are required for all shop floor visits, appropriate hearing/eye protection may also be required when visiting the shop floor. \n\n\n\nTake your career to a new level and apply online now!\n\nA full job description will be provided to candidates whom progress to interview stage or any candidate upon request.\n\nNOTE: Airbus Helicopters, Inc. reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment. \n\nThis job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.\n\n****Company:**** \nAirbus Helicopters, Inc.\n\n*Employment Type:*\nUS - Direct Hire\n\n*Experience Level:*\nProfessional\n\n*Remote Type:*\nOn-site\n\n*Job Family:*\nLeadership \n------\nJob Posting End Date: 02.28.2026\n\n------\n\nAirbus provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. In addition to federal law requirements, Airbus complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, demotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits and training. Airbus expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. As a matter of policy, Airbus does not sponsor visas for US positions unless specified. Only applicants with current work authorization will be considered. Airbus does not offer tenured or guaranteed employment. Employment with Airbus is at will, meaning either the company or the employee can terminate the employment relationship at any time, with or without cause, with or without notice. Airbus reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment.\n\nBy submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.\nAirbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.\n\n Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com .\n\nEn Español: Airbus se compromete a proporcionar alojamientos razonables como Empleador de Igualdad de Oportunidades a los solicitantes con discapacidad. Si necesita asistencia o un alojamiento para completar su solicitud, póngase en contacto con nosotros en USCareers@airbus.com * Nota: Conozca sus derechos: la discriminación en el lugar de trabajo es ilegal * nota: Pay Transparency Nondiscriminación (inglés) * Aviso: Transparencia en el pago no discriminación (español) ** Descripción de trabajo:** Airbus Helicopters está buscando un * Director * Programa de Respuesta Médica Global (GMR) para impulsar la operación estratégica y las ventas de una cuenta importante en América del Norte. Esto no es solo un rol de gestión de cuentas. Este es un puesto metropolitano donde dirige un equipo transversal, gestiona programas de P&L y lidera el liderazgo en el área de ventas aéreas. Echa un vistazo a uno de los siete equipos deportivos profesionales que también llaman a Dallas su hogar - incluso puede ver un helicóptero Airbus especial y personalizado dedicado a los Dallas Cowboys volando durante los juegos caseros. ** Cómo cuidamos de ti:** * * Recompensas financieras:* Salario básico competitivo, compensación de incentivos que puede incluir esquemas de participación en beneficios, plan de ahorro de jubilación y la capacidad de participar en un Plan de Propiedad de Acciones de Empleados (EAP) * * Balance de trabajo/vida: * Tiempo libre pagado incluyendo tiempo personal, vacaciones y un generoso programa de licencia parental. * * Salud y bienestar: * Cobertura integral de seguros incluyendo médicos (planes de salud tradicionales y con deducciones altas), receta, carrera, discapacidad, asistencia a los empleados y otros beneficios complementarios. * Capacitación para el desarrollo de las empresas * Desarrollo clave y desarrollo de la cuenta: * Capacidad para participar en los programas de desarrollo de negocios, así como las oportunidades de acceso directo a las universidades y a través de los programas internacionales de desarrollo, * Servicios de atención a nivel mundial, * Ases de apoyo a las empresas, * Las oportunidades de desarrollo del desarrollo de acceso a las escuelas y las empresas de alta calidad de trabajo, * Oportunidades de acceso al desarrollo y las oportunidades para desarrollos de desarrollo a nivel internacional, * Trabajo en línea, * Acceso en línea y desarrollo en línea con las redes sociales, * Cursos de desarrollo general, * Aplicando oportunidades de apoyo de desarrollo en el desarrollo y servicios de desarrollo para aumentar las capacidades de negocios y desarrollo, así mismo, * * Desafíos para mejorar las oportunidades del desarrollo en todo tipo de negocio, * Programas de desarrollo y de desarrollo empresarial, * Aprendizajes de desarrollo e Innovación de desarrollo. * Asegurar el éxito de las demostraciones de aeronaves según sea necesario y generar oportunidades clave de cuenta y oportunidades de ventas. * Compilar datos y preparar análisis de mercado y presentaciones de pronóstico que se utilicen para el desarrollo de estrategias de marketing y ventas enfocadas en las ventas de todos los productos y servicios de AH. * Preparar comparaciones técnicas y estrategios enfocados en las ventajas competitivas de los beneficios operativos de AH con el fin de impulsar el desarrollo y las oportunidades de expansión del mercado para el cliente clave. * Gestionar todas las venta de cuentas clave, el análisis del mercado y las iniciativas de desarrollo de negocios. * Asistir a ferias comerciales locales y nacionales y exposiciones según sea requerido con el propósito de desarrollar nuevas actividades comerciales y de relaciones públicas. * Mantener conocimiento de los productos de los competidores y las actividades de venta, y poseer conciencia de la comparación con los servicios y productos AH. * Responsable del soporte de materiales y la logística, incluida la gestión de las previsiones del cliente y la entrega a tiempo. * Proporcionar orientación al equipo del Centro de Apoyo al Cliente Command Center para lograr: * En el momento requerido (OTR5b) * Objetivos métricos de AOG * Informar los tiempos de giro para MRO, Blades Repairables y reparaciones de equipos * Para el Programa PBH de HCare, responsable del seguimiento e influencia de los costos para garantizar que AHI cumpla con sus objetivos de ganancia y que el material necesario (nuevos y reparos) esté disponible para satisfacer las necesidades del cliente. * Garantizar una capacitación efectiva para las herramientas IM y operar los medios, herramientos y estándares de acuerdo con las regulaciones locales. * responsable del desarrollo y ejecución de estrategias de gestión logística en colaboración con el equipo de almacén dedicado de DFW. * Definir las necesidades de capacitación de la AHI localmente y ayudar a definir las necesarias para cada miembro del soporte y ventas de la cuenta clave * Dirigir/ Supervisar la mejora de la actividad de la flota de cuentas clave para todas las aeronaves: 20% * * Desarrollar, planificar e implementar una estrategia de apoyo a las cuentas claves enfocada a mejorar la flota del cliente. * Realizar un seguimiento de los datos que miden la actividad en la flota en consonancia con las métricas del cliente, centrada en mejorar la disponibilidad de la flota de clientes. * Recopilar e informar los datos asociados con los costes directos de mantenimiento (DMC) mediante el monitoreo de datos de operación y mantenimiento de clientes, la identificación de tendencias y la formulación de recomendaciones para aumentar la capacidad de flota, disminuir la DMC y mejorar la rentabilidad bruta de la empresa y de los clientes. Dirige los esfuerzos de las organizaciones funcionales de AHI para garantizar que los requisitos de soporte al cliente sean identificados, propuestos, contratados y entregados de acuerdo con las expectativas del cliente y los requisitos del contrato. Mantiene el presupuesto operativo (OPEX) dentro de los fondos autorizados y tiene la responsabilidad de reunir los KPIs del grupo según se identifican en el panel de los departamentos. * Gerenciar el Programa de equipo GMR: 20% * Gestionar equipos interfuncionales con el objetivo de satisfacer o superar las esperanzas de los clientes y asegurar un alto nivel de satisfacción del cliente. * Ejecutir activamente los procesos en cooperación con el Departamento de Recursos Humanos. * Identificar oportunidades para capacitar a los miembros del equipo existente en el desarrollo profesional y una trayectoria enfocada para la promoción a más altos roles dentro de la línea de trabajo. * Desarrollar y supervisar la estrategia de trabajo de equipo de GMR y liderar a través de la organización. * Aspectos relacionados con la gestión y el mantenimiento de las competencias del equipo de la empresa. * El desarrollo de todos los objetivos del programa de apoyo al cliente y de reclutamiento de clientes son de forma continua y eficiente.g. * Su pasaporte de embarque:* * Grado de licenciatura, preferiblemente en Negocios o Ingeniería y/o educación y experiencia combinadas equivalentes. * Minimum doce (12) años de experiencia en aviación (aviones o helicópteros) en gestión de reparaciones, ejecución de programas, logística, servicio al cliente o campo relacionado * Mínimo cinco (5) años de experiencia en la industria del helicóptero * Minimal cinco (5) years of experience in one of the following areas of specialization: Customer Service, Sales, or Program Management. * Comprehensive understanding of the North American helicopter market * Experience communicating and influencing decision making at the Boardroom level. * Google Workspace or MS Office applications (such as PowerPoint, excel) * Customer Relationship Management system * SAP (o similar ERP system) * Preferred Education/Skills: * * MBA degree or graduate level / advanced trainer. * Experiencia previa como piloto ejecutivo o mantenimiento de aeronaves. * * Mínimo de seis (6) años de experiencia en proyectos de mejora continua * Certificación Six Sigma Green Belt o Black Belt * Conocimiento de trabajo de WebEx, ShareCopter, Salesforce o Siebel ** Requisitos de viaje: ** * 60% Ciudadanía nacional e internacional ** Capacidad para trabajar en los EE.UU. ** * Exigencias físicas ** * Lugar o a distancia: 40% Lugar: Visión: capaz de ver y leer pantallas de computadora y otros equipos electrónicos con pantallas, capaz de leer documentos, informes y dibujos de ingeniería. Dail.","Airbus Helicopters, Inc. is hiring: Director, Global Medical Response (GMR) Prog",[572],{"_458":459,"_454":573,"_452":574,"_456":457},"Dallas County","Dallas County, TX, United States",["B","2671259307"],"1 hours ago","/jobs/2671259307-airbus-helicopters-inc-is-hiring-director-global-medical-response-gmr-prog","Airbus Helicopters, Inc. is hiring: Director, Global Medical Resp...","/jobs?location=Dallas+County%2C+TX%2C+United+States","/jobs?keyword=Airbus+Helicopters%2C+Inc.+is+hiring%3A+Director%2C+Global+Medical+Resp...","actionData","errors"]