Cabinet Field Service Representative (Albuquerque & Santa Fe Region)
Primera, Albuquerque, NM, United States
Cabinet Field Service Representative (Albuquerque & Santa Fe Region)
Job Category
:
Field Service
Requisition Number
:
FIELD001136
Apply now
Posted : March 4, 2026 Full-Time On-site
Locations Showing 1 location
Albuquerque, NM 87104, USA
Description Join Our Team as a Field Service Representative – Lead, Inspect, and Deliver Excellence!
Are you a hands-on, solutions-driven professional with a passion for quality and customer satisfaction? As a Cabinet Field Service Representative at Primera, you’ll oversee home installation projects from start to finish, perform quality assurance inspections, and ensure every detail exceeds expectations. This is a dynamic role for someone ready to combine leadership, technical skills, and on-site problem solving across diverse construction projects. Bring your expertise, drive, and relationship-building skills to a team that values accountability, innovation, and delivering exceptional results.
Primera is a multi-award winning home interiors company with operations in Arizona, Colorado, Nevada, California and New Mexico. We offer a wide range of branded cabinetry, countertops, flooring, wall tile and window coverings together with comprehensive design and installation services. We are committed to providing high quality service to new homebuilders, home centers, independent designers, commercial developers and retail customers.
Position Summary
The Field Service Representative (FSR) is responsible for effectively utilizing company resources to manage field operations from pre-installation preparation through the completion of the homeowner’s warranty period. This role oversees production installations, conducts thorough Quality Assurance (QA) walkthroughs, and manages customer service inspections and repair activities. The FSR also performs Service Technician duties as required to ensure quality workmanship, customer satisfaction, and timely resolution. As a frontline representative of the company, the FSR is expected to embody Primera’s core values of
Create Shareholder Value, Personal Accountability, Brand Ambassador, Solutions Driven,
and
Relationship Centered
in every interaction.
Key Responsibilities
Conduct pre-installation job site inspections to confirm areas are clear, prepared, and ready for installation crews in alignment with project schedules.
Proactively communicate potential obstacles or site issues to the builder superintendent to ensure timely resolution and uninterrupted project progress.
Monitor installation progress and coordinate any necessary actions to support successful job completion, including submitting shortage reports and field measurements as required.
Manage and track installation timelines to minimize delays, errors, and rework on job sites.
Perform QA walkthroughs and submit detailed QA Forms to Job Runner within 48 hours of installation completion.
QA documentation must identify any missing cabinet parts, outstanding items requiring completion prior to Close of Escrow (COE), and be shared with the builder superintendent.
Ensure all work complies with builder specifications and work order documentation, obtaining written documentation or change orders for all field adjustments.
Perform all Service Technician duties as needed in addition to FSR responsibilities, including but not limited to:
Cabinets: Responding to warranty calls; repairing trade damage; installing late or missing parts; installing scribe, cabinets, and crown molding; adjusting and touching up cabinets; and picking up and delivering parts to installers as needed to complete installations.
Maintain company vehicle in compliance with fleet guidelines, safety standards, and company policies.
Perform additional duties and special projects as assigned to support departmental and organizational objectives.
Qualifications
High school diploma or equivalent required
Minimum three years’ experience performing leadership functions
Cabinet industry experience in homebuilding, construction, or similar fields required
Proven ability to supervise and execute company policies and procedures required
Strong interpersonal and communication skills required
Exceptional organizational skills with strong attention to detail and accuracy required
Ability to maintain high standards of confidentiality required
Proficiency with Microsoft Office Suite (Outlook, Teams, One Drive, Word, Excel) strongly preferred
This position is primarily based on construction job sites with frequent travel between different projects across the valley. With exposure to construction environments, dust, noise, and various weather conditions are common.
Occasional flexibility required for early morning, evenings, and weekends as needed.
Physical Requirements
This position involves lifting heavy materials and slabs (up to 100 pounds with assistance), bending, kneeling, and standing for extended periods of time. PPE and adherence to all safety policies and procedures, including the proper use of lifting equipment, is required.
Licenses & Certifications Required Driver's License
Preferred Personal Auto Insurance
Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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:
Field Service
Requisition Number
:
FIELD001136
Apply now
Posted : March 4, 2026 Full-Time On-site
Locations Showing 1 location
Albuquerque, NM 87104, USA
Description Join Our Team as a Field Service Representative – Lead, Inspect, and Deliver Excellence!
Are you a hands-on, solutions-driven professional with a passion for quality and customer satisfaction? As a Cabinet Field Service Representative at Primera, you’ll oversee home installation projects from start to finish, perform quality assurance inspections, and ensure every detail exceeds expectations. This is a dynamic role for someone ready to combine leadership, technical skills, and on-site problem solving across diverse construction projects. Bring your expertise, drive, and relationship-building skills to a team that values accountability, innovation, and delivering exceptional results.
Primera is a multi-award winning home interiors company with operations in Arizona, Colorado, Nevada, California and New Mexico. We offer a wide range of branded cabinetry, countertops, flooring, wall tile and window coverings together with comprehensive design and installation services. We are committed to providing high quality service to new homebuilders, home centers, independent designers, commercial developers and retail customers.
Position Summary
The Field Service Representative (FSR) is responsible for effectively utilizing company resources to manage field operations from pre-installation preparation through the completion of the homeowner’s warranty period. This role oversees production installations, conducts thorough Quality Assurance (QA) walkthroughs, and manages customer service inspections and repair activities. The FSR also performs Service Technician duties as required to ensure quality workmanship, customer satisfaction, and timely resolution. As a frontline representative of the company, the FSR is expected to embody Primera’s core values of
Create Shareholder Value, Personal Accountability, Brand Ambassador, Solutions Driven,
and
Relationship Centered
in every interaction.
Key Responsibilities
Conduct pre-installation job site inspections to confirm areas are clear, prepared, and ready for installation crews in alignment with project schedules.
Proactively communicate potential obstacles or site issues to the builder superintendent to ensure timely resolution and uninterrupted project progress.
Monitor installation progress and coordinate any necessary actions to support successful job completion, including submitting shortage reports and field measurements as required.
Manage and track installation timelines to minimize delays, errors, and rework on job sites.
Perform QA walkthroughs and submit detailed QA Forms to Job Runner within 48 hours of installation completion.
QA documentation must identify any missing cabinet parts, outstanding items requiring completion prior to Close of Escrow (COE), and be shared with the builder superintendent.
Ensure all work complies with builder specifications and work order documentation, obtaining written documentation or change orders for all field adjustments.
Perform all Service Technician duties as needed in addition to FSR responsibilities, including but not limited to:
Cabinets: Responding to warranty calls; repairing trade damage; installing late or missing parts; installing scribe, cabinets, and crown molding; adjusting and touching up cabinets; and picking up and delivering parts to installers as needed to complete installations.
Maintain company vehicle in compliance with fleet guidelines, safety standards, and company policies.
Perform additional duties and special projects as assigned to support departmental and organizational objectives.
Qualifications
High school diploma or equivalent required
Minimum three years’ experience performing leadership functions
Cabinet industry experience in homebuilding, construction, or similar fields required
Proven ability to supervise and execute company policies and procedures required
Strong interpersonal and communication skills required
Exceptional organizational skills with strong attention to detail and accuracy required
Ability to maintain high standards of confidentiality required
Proficiency with Microsoft Office Suite (Outlook, Teams, One Drive, Word, Excel) strongly preferred
This position is primarily based on construction job sites with frequent travel between different projects across the valley. With exposure to construction environments, dust, noise, and various weather conditions are common.
Occasional flexibility required for early morning, evenings, and weekends as needed.
Physical Requirements
This position involves lifting heavy materials and slabs (up to 100 pounds with assistance), bending, kneeling, and standing for extended periods of time. PPE and adherence to all safety policies and procedures, including the proper use of lifting equipment, is required.
Licenses & Certifications Required Driver's License
Preferred Personal Auto Insurance
Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr