Enterprise Account Manager
Edenred Finland Oy., Boston, MA, United States
Ota askel eteenpäin ja anna Edenredin yllättää sinut.Toimitamme joka päivä innovatiivisia ratkaisuja, jotka parantavat miljoonien ihmisten elämää ja yhdistävät työntekijät, yritykset ja kauppiaat ympäri maailmaa.Tiedämme, että sinulla on sata tapaa kasvaa. Meillä voit laajentaa taitojasi monikulttuurisessa, haastavassa ja dynaamisessa ympäristössä.**Uskalla liittyä Edenrediin ja valmistaudu kukoistamaan globaalissa yrityksessä, joka tarjoaa sinulle loputtomasti mahdollisuuksia.**Edenredissä on kyse meritokratiasta. Tulet sellaisena kuin olet ja annat panoksesi. Edenred-konserni tunnustaa, rekrytoi ja kehittää kaikkia kykyjä ja erityispiirteitä.Olemme sitoutuneet estämään kaikenlaisen syrjinnän ja tarjoamaan kaikille hakijoillemme yhtäläiset mahdollisuudet sukupuolesta ja sukupuolen ilmaisusta, vammaisuudesta, alkuperästä, uskonnollisesta vakaumuksesta ja seksuaalisesta suuntautumisesta tai muista kriteereistä riippumatta.If you're passionate about innovation and want to make a meaningful impact, join us at Edenred Pay USA.**Job Summary:**Edenred Benefits is hiring an Enterprise Account Manager to own and grow relationships with some of our largest and most complex clients. We
This role will manage a portfolio of enterprise commuter benefits clients and serve as the primary strategic point of contact post-sale. The incumbent will be responsible for driving long-term retention, identifying growth opportunities, and ensuring our clients feel heard, supported, and understood at the highest levels of their organizations.
This is a ground-floor role. While Edenred has made meaningful investments in leadership, Client Success, Client Support, Product, and Marketing, many of the processes, tools, and playbooks that support Account Management are still evolving. This role will play an active part in defining how enterprise account management operates within the Benefits business.
Success in this role requires a strong Account Manager mindset, comfort with ambiguity, a high degree of ownership, and a willingness to build while running. This is not a role for someone looking for a fully built playbook. It is a role for someone energized by helping shape one.**Essential Functions: Duties and Responsibilities*** Own a portfolio of approximately 20 to 30 enterprise commuter benefits accounts, serving as the primary strategic point of contact post-sale* Build and maintain strong relationships with senior client stakeholders, including leaders in HR, Total Rewards, Finance, and Operations* Establish and lead a regular executive-level cadence with clients, ensuring clear communication, alignment, and accountability* Drive retention and renewal outcomes by proactively identifying risks, addressing issues early, and leading strategic renewal conversations* Carry a quota tied to retention and growth, balancing commercial outcomes with long-term account health and strategic relationship development* Identify upsell and cross-sell opportunities within existing accounts, helping define where growth opportunities exist and how to pursue them* Lead renewal discussions, RFP participation, and commercial conversations, including pricing and contract terms when applicable* Partner closely with Client Success, Client Support, Product & IT teams to coordinate delivery, manage escalations, and improve the overall client experience* Advocate internally on behalf of clients while helping drive alignment and change across Product, Marketing, Operations, and other internal teams* Take ownership of shaping how enterprise account management operates within Edenred Benefits, including identifying gaps, proposing solutions, and helping implement new processes as the function matures* Work alongside business leaders to support the development of account management tools and best practices, including CRM usage, account planning, forecasting, and client feedback loops* Maintain accurate account documentation, pipeline visibility, and forecasting as systems and tooling are built and refined**Required Experience, Skills & Abilities:****Required:*** Proven experience in account management, client success, or a similar client-facing role, supporting enterprise or larger mid-market client* Strong executive presence with the ability to communicate clearly and confidently with senior stakeholders* Demonstrated ability to manage complex, multi-stakeholder relationships both externally and internally* High level of ownership and accountability for client outcomes* Experience operating in an unstructured or evolving environment where progress requires initiative and adaptability* Strong organizational skills with the ability to manage multiple priorities and timelines effectively* Strong analytical and problem-solving skills with a solutions-oriented mindset* Willingness to get into the details across client issues, internal workflows, and cross-functional initiatives when needed**Preferred:*** Experience in a growing or evolving organization where processes and playbooks were not fully defined* Familiarity with commuter benefits, employee benefits, or related industries* Experience participating in or leading enterprise-level RFPs and renewal processes**Competencies:*** Executive Stakeholder Management* Enterprise Stakeholder Management (Account plans, Thinks in ARR growth, 9-12 months ahead of renewals)* Strengths in Discovery/Needs Assessment (Curiosity, direct questions that understand business outcomes)* Operational Discipline & Forecasting**Education and Experience:*** High school diploma or equivalent.* A minimum of three years of related experience required.* Equivalent combination of education and experience will be considered.**Physical Requirements:*** Prolonged periods of sitting at a desk and working on a computer* Must be able to lift up to 15 pounds at times* Must possess the physical and mental abilities to perform the tasks normally associated with an office position that involves standing, sitting, reaching, manual dexterity to operate office machines, stooping, bending to handle files and supplies, and mobility to complete errands or deliveries* May work at computer monitors for prolonged periods with danger of eye strain and muscle pain**EEO Statement:**The employment policy of Edenred is to provide merit-based equal opportunity to all persons. No employee or applicant for employment will be discriminated against because of membership in any Federal, State or Local legally protected classes. Edenred is committed to providing reasonable accommodation to individuals with disabilities. To request reasonable accommodation in the application process, contact HRBandEUSA@edenred.com.Hae nyt! - Vibe with Us!* : We offer 100% company-paid medical and dental coverage for employee-only plans, life insurance, AD&D insurance, and long-term and short-term disability.* : Vision, Critical Illness, Hospital Indemnity, Flexible Spending Account, and Accident.* : Competitive annual base salary of $110,000-$120,000 with a 60/40 OTE split.* : Take advantage of our 401K plan with a generous employer match. #J-18808-Ljbffr
This role will manage a portfolio of enterprise commuter benefits clients and serve as the primary strategic point of contact post-sale. The incumbent will be responsible for driving long-term retention, identifying growth opportunities, and ensuring our clients feel heard, supported, and understood at the highest levels of their organizations.
This is a ground-floor role. While Edenred has made meaningful investments in leadership, Client Success, Client Support, Product, and Marketing, many of the processes, tools, and playbooks that support Account Management are still evolving. This role will play an active part in defining how enterprise account management operates within the Benefits business.
Success in this role requires a strong Account Manager mindset, comfort with ambiguity, a high degree of ownership, and a willingness to build while running. This is not a role for someone looking for a fully built playbook. It is a role for someone energized by helping shape one.**Essential Functions: Duties and Responsibilities*** Own a portfolio of approximately 20 to 30 enterprise commuter benefits accounts, serving as the primary strategic point of contact post-sale* Build and maintain strong relationships with senior client stakeholders, including leaders in HR, Total Rewards, Finance, and Operations* Establish and lead a regular executive-level cadence with clients, ensuring clear communication, alignment, and accountability* Drive retention and renewal outcomes by proactively identifying risks, addressing issues early, and leading strategic renewal conversations* Carry a quota tied to retention and growth, balancing commercial outcomes with long-term account health and strategic relationship development* Identify upsell and cross-sell opportunities within existing accounts, helping define where growth opportunities exist and how to pursue them* Lead renewal discussions, RFP participation, and commercial conversations, including pricing and contract terms when applicable* Partner closely with Client Success, Client Support, Product & IT teams to coordinate delivery, manage escalations, and improve the overall client experience* Advocate internally on behalf of clients while helping drive alignment and change across Product, Marketing, Operations, and other internal teams* Take ownership of shaping how enterprise account management operates within Edenred Benefits, including identifying gaps, proposing solutions, and helping implement new processes as the function matures* Work alongside business leaders to support the development of account management tools and best practices, including CRM usage, account planning, forecasting, and client feedback loops* Maintain accurate account documentation, pipeline visibility, and forecasting as systems and tooling are built and refined**Required Experience, Skills & Abilities:****Required:*** Proven experience in account management, client success, or a similar client-facing role, supporting enterprise or larger mid-market client* Strong executive presence with the ability to communicate clearly and confidently with senior stakeholders* Demonstrated ability to manage complex, multi-stakeholder relationships both externally and internally* High level of ownership and accountability for client outcomes* Experience operating in an unstructured or evolving environment where progress requires initiative and adaptability* Strong organizational skills with the ability to manage multiple priorities and timelines effectively* Strong analytical and problem-solving skills with a solutions-oriented mindset* Willingness to get into the details across client issues, internal workflows, and cross-functional initiatives when needed**Preferred:*** Experience in a growing or evolving organization where processes and playbooks were not fully defined* Familiarity with commuter benefits, employee benefits, or related industries* Experience participating in or leading enterprise-level RFPs and renewal processes**Competencies:*** Executive Stakeholder Management* Enterprise Stakeholder Management (Account plans, Thinks in ARR growth, 9-12 months ahead of renewals)* Strengths in Discovery/Needs Assessment (Curiosity, direct questions that understand business outcomes)* Operational Discipline & Forecasting**Education and Experience:*** High school diploma or equivalent.* A minimum of three years of related experience required.* Equivalent combination of education and experience will be considered.**Physical Requirements:*** Prolonged periods of sitting at a desk and working on a computer* Must be able to lift up to 15 pounds at times* Must possess the physical and mental abilities to perform the tasks normally associated with an office position that involves standing, sitting, reaching, manual dexterity to operate office machines, stooping, bending to handle files and supplies, and mobility to complete errands or deliveries* May work at computer monitors for prolonged periods with danger of eye strain and muscle pain**EEO Statement:**The employment policy of Edenred is to provide merit-based equal opportunity to all persons. No employee or applicant for employment will be discriminated against because of membership in any Federal, State or Local legally protected classes. Edenred is committed to providing reasonable accommodation to individuals with disabilities. To request reasonable accommodation in the application process, contact HRBandEUSA@edenred.com.Hae nyt! - Vibe with Us!* : We offer 100% company-paid medical and dental coverage for employee-only plans, life insurance, AD&D insurance, and long-term and short-term disability.* : Vision, Critical Illness, Hospital Indemnity, Flexible Spending Account, and Accident.* : Competitive annual base salary of $110,000-$120,000 with a 60/40 OTE split.* : Take advantage of our 401K plan with a generous employer match. #J-18808-Ljbffr