Sales Operations Support Specialist III
Toshiba Global Commerce Solutions - External, Durham, NC, United States
Toshiba Global Commerce Solutions is seeking a Sales Operations Support Specialist III that supports all commercial related activities for our Direct Accounts and Business Partners including pricing proposals, contract creation, deal and SOW support and review, validation of contracts, SOW and purchase orders, contract management, account set‑up and providing support to field sales, project managers and sales partners for quoting purposes of our products and services. Ensures deals, opportunities and purchase orders are processed efficiently and align to JSOX and other TGCS policies, works closely with finance and legal when required. Works collaboratively and often across functional teams to drive TGCS business objects and to resolve problems and issues through research and consulting with cross‑functional teams. Responsible for creating contracts, service projects and product quotes using quoting tools for new and existing clients and business partners. Provides contractual, operational, and transactional support directly to our internal and external customers.
The Sales Operations Support Specialist III is an experienced career level position who can manage autonomously standard and advanced business scenarios. Can manage more challenging and complex deals, projects, opportunities, and tasks with limited supervision. Has a strong understanding of department processes and is proficient with department tools and Oracle. Is capable of training new employees on fundamental and more challenging business processes, department tools and Oracle.
RESPONSIBILITIES
Quote/Contract Creation, Contract/Order Review and Validation, Contract/ Registration/Deal Processing – Provide support for all commercial related activities for our Direct Accounts and Business Partners including contract creation, utilization of quoting tools, pricing proposals, service projects, deal and SOW support and review, validation of contracts, SOW and purchase orders, contract management, account set‑up, product configurations, service offerings, processing deals and purchase orders efficiently, registering and management of service contracts and supporting client rollouts and product and offerings transitions.
Work collaboratively and often across functional teams to drive TGCS business objects and to resolve problems and issues through research and consulting with cross‑functional teams. Provide contractual, operational, and transactional support directly to our internal and external customers.
Operations Key Metrics – Assist in providing Operational Metrics to highlight organizational performance and for management review and discussion on variances.
Operation Processes / Procedures / IT Enhancements – Maintaining current processes and assisting to improve efficiency and accuracy. Focus on automation by using current tools and reduce the amount of manual spreadsheet efforts.
Assist with creating process documentation, training of processes, and process improvement initiatives to improve the overall delivery of support.
Identify issues and improvements and propose IT enhancements with internal systems, including but not limited to review of Functional Design Documents and User Acceptance Testing.
Business Controls / Audits – Assist with JSOX and reviews with external auditors. Electronically store all pertinent documentation (contracts, proposals, quoting, pricing, forecasts etc.).
AREAS OF EXPERTISE & SPECIAL SKILLS
Bachelor’s degree or minimum of 4-5 years of related sales operations / sales support work experience internal or external
Minimum of 4‑5 years SaaS agreements/contracts execution
Minimum 4‑5 years of understanding and creating, validating, and processing customer contracts and product proposals for Services and HW/SW offerings
Proficiency with Microsoft Office: excellent Excel skills required; Teams, OneNote, SharePoint and PowerPoint recommended. Tableau experience a plus.
Attention to details a must along with good organization skills
Oracle experience with focus on one or more of the following tracks, Projects, OKS or Q2C
Excellent oral and written communication skills
Excellent presentation skills with the ability to present to management
Personal dedication with the drive to achieve set goals and work independently
Team player that works well with others and collaborates with other organizations
Have a deep understanding of customer needs and exceed customer expectations
Time management skills to ensure all deadlines are met
Ability to work under pressure and prioritize workload, complex tasks and issues as required
Self‑motivated, self‑confident, and able to handle peaks of workload; enthusiastic and flexible
Provide contract review and advice, especially relative to billing and revenue recognition
Problem solving/analytical skills
Participation with annual budget planning and quarterly forecasting
An understanding of the TGCS business, customers, products, and services solutions a plus
Availability to be flexible with working hours especially at month and quarter ends is critical
BENEFITS
Employee Assistance Programs
Pre‑tax spending accounts
401(k) plan (with company match)
Company provided life insurance
Pet Insurance
EEO AND DIVERSITY STATEMENT Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email benefits@toshibagcs.com to request an accommodation.
We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. We are committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency). We’re passionate about our customers in the retail industry and becoming a more responsible company as we help create a brighter future.
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The Sales Operations Support Specialist III is an experienced career level position who can manage autonomously standard and advanced business scenarios. Can manage more challenging and complex deals, projects, opportunities, and tasks with limited supervision. Has a strong understanding of department processes and is proficient with department tools and Oracle. Is capable of training new employees on fundamental and more challenging business processes, department tools and Oracle.
RESPONSIBILITIES
Quote/Contract Creation, Contract/Order Review and Validation, Contract/ Registration/Deal Processing – Provide support for all commercial related activities for our Direct Accounts and Business Partners including contract creation, utilization of quoting tools, pricing proposals, service projects, deal and SOW support and review, validation of contracts, SOW and purchase orders, contract management, account set‑up, product configurations, service offerings, processing deals and purchase orders efficiently, registering and management of service contracts and supporting client rollouts and product and offerings transitions.
Work collaboratively and often across functional teams to drive TGCS business objects and to resolve problems and issues through research and consulting with cross‑functional teams. Provide contractual, operational, and transactional support directly to our internal and external customers.
Operations Key Metrics – Assist in providing Operational Metrics to highlight organizational performance and for management review and discussion on variances.
Operation Processes / Procedures / IT Enhancements – Maintaining current processes and assisting to improve efficiency and accuracy. Focus on automation by using current tools and reduce the amount of manual spreadsheet efforts.
Assist with creating process documentation, training of processes, and process improvement initiatives to improve the overall delivery of support.
Identify issues and improvements and propose IT enhancements with internal systems, including but not limited to review of Functional Design Documents and User Acceptance Testing.
Business Controls / Audits – Assist with JSOX and reviews with external auditors. Electronically store all pertinent documentation (contracts, proposals, quoting, pricing, forecasts etc.).
AREAS OF EXPERTISE & SPECIAL SKILLS
Bachelor’s degree or minimum of 4-5 years of related sales operations / sales support work experience internal or external
Minimum of 4‑5 years SaaS agreements/contracts execution
Minimum 4‑5 years of understanding and creating, validating, and processing customer contracts and product proposals for Services and HW/SW offerings
Proficiency with Microsoft Office: excellent Excel skills required; Teams, OneNote, SharePoint and PowerPoint recommended. Tableau experience a plus.
Attention to details a must along with good organization skills
Oracle experience with focus on one or more of the following tracks, Projects, OKS or Q2C
Excellent oral and written communication skills
Excellent presentation skills with the ability to present to management
Personal dedication with the drive to achieve set goals and work independently
Team player that works well with others and collaborates with other organizations
Have a deep understanding of customer needs and exceed customer expectations
Time management skills to ensure all deadlines are met
Ability to work under pressure and prioritize workload, complex tasks and issues as required
Self‑motivated, self‑confident, and able to handle peaks of workload; enthusiastic and flexible
Provide contract review and advice, especially relative to billing and revenue recognition
Problem solving/analytical skills
Participation with annual budget planning and quarterly forecasting
An understanding of the TGCS business, customers, products, and services solutions a plus
Availability to be flexible with working hours especially at month and quarter ends is critical
BENEFITS
Employee Assistance Programs
Pre‑tax spending accounts
401(k) plan (with company match)
Company provided life insurance
Pet Insurance
EEO AND DIVERSITY STATEMENT Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email benefits@toshibagcs.com to request an accommodation.
We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. We are committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency). We’re passionate about our customers in the retail industry and becoming a more responsible company as we help create a brighter future.
#J-18808-Ljbffr