Associate Membership Director – Marin Y
YMCA of San Francisco, San Francisco, CA, United States
Health, Wellness and Fitness • Membership
Type Full Time
Season Ongoing
Start Date April 17, 2026
Salary Range 71,300-74,000
40
Locations Marin
Careers by Empowering Futures, Building Communities
Imagine going to work each day knowing that your efforts positively impact individuals and communities. As a global movement and the nation’s leading nonprofit organization dedicated to strengthening communities through youth development, healthy living, and social responsibility, the YMCA of Greater San Francisco offers more than just a job—we offer a career with a future and the opportunity to make a lasting difference in your community. At the Y, you can uncover your passion and build a lifelong career addressing some of the nation’s most pressing social issues.
Our Organizational Culture
At the YMCA of Greater San Francisco, we are committed to demonstrating values that aim to build strong communities where you can Be, Belong and Become. With Truth & Courage, we strive to understand and act on individual and societal truths. We ensure a safe and inclusive environment with Authenticity & Accessibility, allowing everyone to participate according to their needs. Our approach is Dependable & Creative, as we respond to community needs through strong partnerships. Above all, we embody Dignity & Empathy, treating everyone with respect and compassion, and recognizing the inherent dignity in all individuals.
Position Summary
Under the guidance of the Membership Director, the Associate Membership Director supervises team members and provides operational support within the Membership Department. This role manages daily operations, supports team performance, and helps implement strategic plans. Responsibilities include supervising and supporting the Y Kids program, supervising and supporting front desk staff, engaging with members at the front desk and on the Wellness floor, providing tours, and supporting membership sales while ensuring a safe, welcoming environment for all.
Job Responsibilities
Member Services Leadership
Provide high-level support to the Membership Director by independently addressing complex or escalated member concerns, ensuring timely and effective resolution
Maintain comprehensive knowledge of all membership and front desk functions and ensure consistent service standards
Serve as a secondary supervisor for the membership team, offering coaching, performance guidance, and support in daily operation.
Provide front desk support as needed, modeling strong relationship-building, service excellence, and team collaboration.
Partner with the Membership Director to monitor, analyze, and help achieve department KPIs and membership goals.
Assist with operational planning, process improvement, and team development initiatives
Y Kids Program Management
Oversee the daily operations of the Y Kids program, including staff scheduling, timecard accuracy, workflow coordination, and program execution.
Ensure a safe, welcoming, and developmentally appropriate environment by maintaining cleanliness, safety standards, and positive relationships with children, caregivers, and members.
Review and analyze attendance trends and other program data to make informed, recommendations regarding staffing, program design, and operational improvements.
Communicate effectively and professionally with program staff to support smooth program operations.
Ensure all Ykids staff complete required training and provide equitable care for all children.
Collaborate with the Membership Director on the development, planning, and implementation of new youth programs that engage families and strengthen the branch community
General Responsibilities
Participate actively in site, department, branch, and association-wide events
Demonstrate openness to feedback, applying constructive guidance to improve performance and service quality.
Complete all required training and Y-USA e-Learning prior to the first scheduled shift.
Attend and/or lead team meetings, trainings, and program development sessions as required
Qualifications
Must be at least 21 years of age.
High school diploma or equivalent
Availability to work weekends and flexible hours to support program operations (schedule includes at least one weekend day per week).
Minimum of 2 years of experience working directly with youth.
Minimum of 2 years of supervisory experience.
Strong organizational, interpersonal, and written and verbal communication skills.
Proficiency with Outlook, Excel, and Word.
YMCA-approved CPR/First Aid certification (required within 90 days of hire)
Preferred Qualifications
Bachelor’s degree or equivalent professional and community experience.
Bilingual skills in Spanish
Work Environment & Physical Demands The Associate Membership Director works in a dynamic, member-focused environment that requires frequent movement throughout the branch, including the lobby, Wellness floor, offices, and Y Kids program areas. The role involves regular interaction with members, children, caregivers, and staff in active, and sometimes noisy, settings. Work may occur both indoors and occasionally outdoors during programs or events. Evening and weekend hours are required to support operational needs and provide consistent leadership coverage
Disclaimers
Must successfully complete a background screening, including criminal and employment verification. Some positions may also require a credit check.
All duties and responsibilities are essential job functions subject to reasonable accommodation. The YMCA of Greater San Francisco promotes an equal employment opportunity workplace, which includes reasonable accommodation for otherwise qualified disabled applicants and employees. Please contact your manager if you have any questions about this policy or these job duties.
This job description may not be all-inclusive, and employees are expected to perform other duties as assigned by management. Job descriptions and duties may be modified by management as needed.
Job offers are conditional and contingent upon background clearance. Pursuant to the San Francisco Fair Chance Ordinance and CA Fair Chance Act, we will consider qualified applicants with arrest and conviction records for employment.
Salary Description The Associate Membership Director position offers a compensation range of $71,300 to $74,000 per year. This rate is based on salary benchmarking for similar roles and is aligned with grant fund approvals and requirements for the position.
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Type Full Time
Season Ongoing
Start Date April 17, 2026
Salary Range 71,300-74,000
40
Locations Marin
Careers by Empowering Futures, Building Communities
Imagine going to work each day knowing that your efforts positively impact individuals and communities. As a global movement and the nation’s leading nonprofit organization dedicated to strengthening communities through youth development, healthy living, and social responsibility, the YMCA of Greater San Francisco offers more than just a job—we offer a career with a future and the opportunity to make a lasting difference in your community. At the Y, you can uncover your passion and build a lifelong career addressing some of the nation’s most pressing social issues.
Our Organizational Culture
At the YMCA of Greater San Francisco, we are committed to demonstrating values that aim to build strong communities where you can Be, Belong and Become. With Truth & Courage, we strive to understand and act on individual and societal truths. We ensure a safe and inclusive environment with Authenticity & Accessibility, allowing everyone to participate according to their needs. Our approach is Dependable & Creative, as we respond to community needs through strong partnerships. Above all, we embody Dignity & Empathy, treating everyone with respect and compassion, and recognizing the inherent dignity in all individuals.
Position Summary
Under the guidance of the Membership Director, the Associate Membership Director supervises team members and provides operational support within the Membership Department. This role manages daily operations, supports team performance, and helps implement strategic plans. Responsibilities include supervising and supporting the Y Kids program, supervising and supporting front desk staff, engaging with members at the front desk and on the Wellness floor, providing tours, and supporting membership sales while ensuring a safe, welcoming environment for all.
Job Responsibilities
Member Services Leadership
Provide high-level support to the Membership Director by independently addressing complex or escalated member concerns, ensuring timely and effective resolution
Maintain comprehensive knowledge of all membership and front desk functions and ensure consistent service standards
Serve as a secondary supervisor for the membership team, offering coaching, performance guidance, and support in daily operation.
Provide front desk support as needed, modeling strong relationship-building, service excellence, and team collaboration.
Partner with the Membership Director to monitor, analyze, and help achieve department KPIs and membership goals.
Assist with operational planning, process improvement, and team development initiatives
Y Kids Program Management
Oversee the daily operations of the Y Kids program, including staff scheduling, timecard accuracy, workflow coordination, and program execution.
Ensure a safe, welcoming, and developmentally appropriate environment by maintaining cleanliness, safety standards, and positive relationships with children, caregivers, and members.
Review and analyze attendance trends and other program data to make informed, recommendations regarding staffing, program design, and operational improvements.
Communicate effectively and professionally with program staff to support smooth program operations.
Ensure all Ykids staff complete required training and provide equitable care for all children.
Collaborate with the Membership Director on the development, planning, and implementation of new youth programs that engage families and strengthen the branch community
General Responsibilities
Participate actively in site, department, branch, and association-wide events
Demonstrate openness to feedback, applying constructive guidance to improve performance and service quality.
Complete all required training and Y-USA e-Learning prior to the first scheduled shift.
Attend and/or lead team meetings, trainings, and program development sessions as required
Qualifications
Must be at least 21 years of age.
High school diploma or equivalent
Availability to work weekends and flexible hours to support program operations (schedule includes at least one weekend day per week).
Minimum of 2 years of experience working directly with youth.
Minimum of 2 years of supervisory experience.
Strong organizational, interpersonal, and written and verbal communication skills.
Proficiency with Outlook, Excel, and Word.
YMCA-approved CPR/First Aid certification (required within 90 days of hire)
Preferred Qualifications
Bachelor’s degree or equivalent professional and community experience.
Bilingual skills in Spanish
Work Environment & Physical Demands The Associate Membership Director works in a dynamic, member-focused environment that requires frequent movement throughout the branch, including the lobby, Wellness floor, offices, and Y Kids program areas. The role involves regular interaction with members, children, caregivers, and staff in active, and sometimes noisy, settings. Work may occur both indoors and occasionally outdoors during programs or events. Evening and weekend hours are required to support operational needs and provide consistent leadership coverage
Disclaimers
Must successfully complete a background screening, including criminal and employment verification. Some positions may also require a credit check.
All duties and responsibilities are essential job functions subject to reasonable accommodation. The YMCA of Greater San Francisco promotes an equal employment opportunity workplace, which includes reasonable accommodation for otherwise qualified disabled applicants and employees. Please contact your manager if you have any questions about this policy or these job duties.
This job description may not be all-inclusive, and employees are expected to perform other duties as assigned by management. Job descriptions and duties may be modified by management as needed.
Job offers are conditional and contingent upon background clearance. Pursuant to the San Francisco Fair Chance Ordinance and CA Fair Chance Act, we will consider qualified applicants with arrest and conviction records for employment.
Salary Description The Associate Membership Director position offers a compensation range of $71,300 to $74,000 per year. This rate is based on salary benchmarking for similar roles and is aligned with grant fund approvals and requirements for the position.
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