Director Operations Analytics
Firstpremier, Sioux Falls, SD, United States
Director Operations Analytics page is loaded## Director Operations Analyticsremote type:
On-Sitelocations:
Sioux Falls, SDtime type:
Full timeposted on:
Posted Yesterdayjob requisition id:
R-179At First PREMIER Bank and PREMIER Bankcard, we’ve created a culture that emphasizes personal success, respect, health, and wellness, fun and giving back. This is an environment where you will be rewarded, valued, and celebrated for your hard work.We offer a robust and expanded package of health benefits, incentives, paid time off and growth and career advancement opportunities. We celebrate our employees and show our appreciation with private concerts, outdoor bashes, cash and car giveaways and more! See some of our
and Considered one of the nation’s strongest financial organizations, we’ve achieved our success by embodying the views and values of The PREMIER Way. From our CEOs to the newest hires, we all follow these shared views and values to guide us on how to treat our customers, co-workers and communities. The PREMIER Way also serves as a roadmap on how to be successful inside and outside of the workplace. We believe in investing in our employees, their families and our communities.**Job Description:****Location:**Sioux Falls, SD
**Shift:**8:00am-5:00pm, Monday-Friday
**Job Status:**Full-Time
**Company:**PREMIER Bankcard **About the Role**Responsible for leading a team focused on data-driven analysis of customer experiences by extracting actionable insights, identifying trends, pain points, and opportunities for improvement, and translating these into implementable strategies to enhance customer experience. This role will also be responsible for tracking and optimizing customer journey strategies across multiple channels, ensuring customer satisfaction and loyalty, and driving business growth through positive customer experiences.**Essential duties and responsibilities include the following. Other duties may be assigned.*** Manage and analyze large datasets to identify customer sentiment, behavior patterns, Key Performance Indicators (KPIs) and key customer insights to identify areas for improvement.* Develop and implement robust data analysis methodologies to extract meaningful insights from large datasets to effectively communicate customer insights to stakeholders.* Conduct A/B testing and multivariate analysis to optimize CX campaigns and strategies.* Create detailed customer journey maps to visualize the customer experience across all touchpoints, identifying potential friction points and opportunities for optimization.* Generate regular reports and presentations to communicate customer insights to senior leadership and cross-functional teams.* Translate customer insights into actionable recommendations for product development, service improvements, communication strategies, and operational changes.* Build and lead a high-performing team(s) of CX analysts, providing mentorship and career development opportunities.* Lead, develop and execute a comprehensive CX analytics strategy aligned with business objectives, identifying key customer metrics and KPIs to track and measure success.* Establish a data governance framework to ensure data quality, integrity, and accessibility across the organization.* Lead the implementation of advanced analytics techniques, including predictive modeling, sentiment analysis, and customer lifetime value calculations.* Interviews, hires, and trains new staff. Provides constructive and timely performance reviews. Handles discipline and termination of employees in accordance with company policy.**Skills and Qualifications*** Strong analytical skills, data visualization expertise, and the ability to collaborate with cross-functional teams to implement data-driven CX initiatives.* Ability to translate complex data insights into clear, actionable business strategies and recommendations.* Proficiency in data analysis tools and programming languages like SQL, Python, R, and statistical modeling techniques.* Strong understanding of data warehousing, data mining tools, CRM systems, and data visualization platforms.* Excellent written and verbal communication skills to effectively present data findings to senior leadership and cross-functional teams.* Bachelor’s degree required.* 8+ years’ credit card and/or business experience preferred.* 3+ years’ supervisory experience required.**Competitive Benefits Package** * Full medical benefits when working 20+ hours per week* Traditional and High-Deductible health plan options available* FREE dental and vision coverage* Generous Paid Time Off plans* 401(k) – dollar-for-dollar match up to 5% of total compensation* Special discounts and offers for events at the Denny Sanford PREMIER Center* PREMIER Wellness Program* Paid Community Volunteer Hours – PREMIER averages 30,000 hours per year* Fun Employee Parties**Our Culture** * Emphasis on personal success, respect, health, wellness, fun and giving back* Employees are rewarded, valued, and celebrated for hard work* Various Career advancement opportunities and growth* Appreciation is shown through concerts, outdoor bashes, cash, car giveaways and more**We Value People**At PREMIER you get more than a paycheck, you get a rewarding career where you can make a difference! Headquartered in Sioux Falls, South Dakota, First PREMIER Bank and PREMIER Bankcard are considered one of the nation’s strongest financial organizations. We have achieved this success thanks to our commitment to always doing what is right for our employees, customers and the communities we serve. We value people and treat our employees as our greatest resource. We actively invest in their professional growth and development, make a strong effort to recognize achievement and take the time to celebrate success.**Spirit of Giving Back**Giving back to our communities is at the heart of PREMIER. We support nearly 700 organizations, non-profits and events. Paid volunteer hours encourage PREMIER employees to get involved in the community. Our employees annually volunteer an average of 33,000 hours for causes important to them.**The PREMIER Way**Our spirit of giving is rooted in The PREMIER Way and the PREMIER Attitude. These shared views and values guide our interactions with each other, our customers and our communities. It’s the foundation of our culture and makes PREMIER a great place to work.**PREMIER Benefits**PREMIER employees who work 20+ hours per week are eligible for full-time benefits, including medical coverage with free vision and dental insurance. We offer expanded Paid Time Off and a highly competitive 401(k) plan that features a dollar-for-dollar company match after 120 days of employment. Employees can experience personal and professional growth through PREMIER University. It offers skill-based training, leadership classes and inspirational national speakers.**PREMIER Wellness**PREMIER Wellness unifies physical and mental health, financial wellness and community giving under one program designed to help employees find optimal work/life wellbeing. Through our Employee Assistance Program, employees have access to free counseling sessions, online resources and legal support. Community Giving offers our employees purpose-driven, meaningful opportunities where they know they are making a difference.**Celebrating Success**Recognizing and rewarding success is an important part of the PREMIER culture. We celebrate and show our appreciation with private concerts and special events. We’ve also celebrated with surprise gifts, cash/car giveaways, Apple watches, wireless earbuds and more! At quarterly staff meetings, employees who have gone above and beyond in their job or in their community are awarded a PREMIER Performer or PREMIER Eagle Service Award. Employees celebrating 20, 25, 30, 35, 40, 45 and 50 year Milestone Anniversaries receive $1,000 for every year they have #J-18808-Ljbffr
On-Sitelocations:
Sioux Falls, SDtime type:
Full timeposted on:
Posted Yesterdayjob requisition id:
R-179At First PREMIER Bank and PREMIER Bankcard, we’ve created a culture that emphasizes personal success, respect, health, and wellness, fun and giving back. This is an environment where you will be rewarded, valued, and celebrated for your hard work.We offer a robust and expanded package of health benefits, incentives, paid time off and growth and career advancement opportunities. We celebrate our employees and show our appreciation with private concerts, outdoor bashes, cash and car giveaways and more! See some of our
and Considered one of the nation’s strongest financial organizations, we’ve achieved our success by embodying the views and values of The PREMIER Way. From our CEOs to the newest hires, we all follow these shared views and values to guide us on how to treat our customers, co-workers and communities. The PREMIER Way also serves as a roadmap on how to be successful inside and outside of the workplace. We believe in investing in our employees, their families and our communities.**Job Description:****Location:**Sioux Falls, SD
**Shift:**8:00am-5:00pm, Monday-Friday
**Job Status:**Full-Time
**Company:**PREMIER Bankcard **About the Role**Responsible for leading a team focused on data-driven analysis of customer experiences by extracting actionable insights, identifying trends, pain points, and opportunities for improvement, and translating these into implementable strategies to enhance customer experience. This role will also be responsible for tracking and optimizing customer journey strategies across multiple channels, ensuring customer satisfaction and loyalty, and driving business growth through positive customer experiences.**Essential duties and responsibilities include the following. Other duties may be assigned.*** Manage and analyze large datasets to identify customer sentiment, behavior patterns, Key Performance Indicators (KPIs) and key customer insights to identify areas for improvement.* Develop and implement robust data analysis methodologies to extract meaningful insights from large datasets to effectively communicate customer insights to stakeholders.* Conduct A/B testing and multivariate analysis to optimize CX campaigns and strategies.* Create detailed customer journey maps to visualize the customer experience across all touchpoints, identifying potential friction points and opportunities for optimization.* Generate regular reports and presentations to communicate customer insights to senior leadership and cross-functional teams.* Translate customer insights into actionable recommendations for product development, service improvements, communication strategies, and operational changes.* Build and lead a high-performing team(s) of CX analysts, providing mentorship and career development opportunities.* Lead, develop and execute a comprehensive CX analytics strategy aligned with business objectives, identifying key customer metrics and KPIs to track and measure success.* Establish a data governance framework to ensure data quality, integrity, and accessibility across the organization.* Lead the implementation of advanced analytics techniques, including predictive modeling, sentiment analysis, and customer lifetime value calculations.* Interviews, hires, and trains new staff. Provides constructive and timely performance reviews. Handles discipline and termination of employees in accordance with company policy.**Skills and Qualifications*** Strong analytical skills, data visualization expertise, and the ability to collaborate with cross-functional teams to implement data-driven CX initiatives.* Ability to translate complex data insights into clear, actionable business strategies and recommendations.* Proficiency in data analysis tools and programming languages like SQL, Python, R, and statistical modeling techniques.* Strong understanding of data warehousing, data mining tools, CRM systems, and data visualization platforms.* Excellent written and verbal communication skills to effectively present data findings to senior leadership and cross-functional teams.* Bachelor’s degree required.* 8+ years’ credit card and/or business experience preferred.* 3+ years’ supervisory experience required.**Competitive Benefits Package** * Full medical benefits when working 20+ hours per week* Traditional and High-Deductible health plan options available* FREE dental and vision coverage* Generous Paid Time Off plans* 401(k) – dollar-for-dollar match up to 5% of total compensation* Special discounts and offers for events at the Denny Sanford PREMIER Center* PREMIER Wellness Program* Paid Community Volunteer Hours – PREMIER averages 30,000 hours per year* Fun Employee Parties**Our Culture** * Emphasis on personal success, respect, health, wellness, fun and giving back* Employees are rewarded, valued, and celebrated for hard work* Various Career advancement opportunities and growth* Appreciation is shown through concerts, outdoor bashes, cash, car giveaways and more**We Value People**At PREMIER you get more than a paycheck, you get a rewarding career where you can make a difference! Headquartered in Sioux Falls, South Dakota, First PREMIER Bank and PREMIER Bankcard are considered one of the nation’s strongest financial organizations. We have achieved this success thanks to our commitment to always doing what is right for our employees, customers and the communities we serve. We value people and treat our employees as our greatest resource. We actively invest in their professional growth and development, make a strong effort to recognize achievement and take the time to celebrate success.**Spirit of Giving Back**Giving back to our communities is at the heart of PREMIER. We support nearly 700 organizations, non-profits and events. Paid volunteer hours encourage PREMIER employees to get involved in the community. Our employees annually volunteer an average of 33,000 hours for causes important to them.**The PREMIER Way**Our spirit of giving is rooted in The PREMIER Way and the PREMIER Attitude. These shared views and values guide our interactions with each other, our customers and our communities. It’s the foundation of our culture and makes PREMIER a great place to work.**PREMIER Benefits**PREMIER employees who work 20+ hours per week are eligible for full-time benefits, including medical coverage with free vision and dental insurance. We offer expanded Paid Time Off and a highly competitive 401(k) plan that features a dollar-for-dollar company match after 120 days of employment. Employees can experience personal and professional growth through PREMIER University. It offers skill-based training, leadership classes and inspirational national speakers.**PREMIER Wellness**PREMIER Wellness unifies physical and mental health, financial wellness and community giving under one program designed to help employees find optimal work/life wellbeing. Through our Employee Assistance Program, employees have access to free counseling sessions, online resources and legal support. Community Giving offers our employees purpose-driven, meaningful opportunities where they know they are making a difference.**Celebrating Success**Recognizing and rewarding success is an important part of the PREMIER culture. We celebrate and show our appreciation with private concerts and special events. We’ve also celebrated with surprise gifts, cash/car giveaways, Apple watches, wireless earbuds and more! At quarterly staff meetings, employees who have gone above and beyond in their job or in their community are awarded a PREMIER Performer or PREMIER Eagle Service Award. Employees celebrating 20, 25, 30, 35, 40, 45 and 50 year Milestone Anniversaries receive $1,000 for every year they have #J-18808-Ljbffr