Customer Relations Representative I

Company DescriptionAt Raising Canes Chicken Fingers?, we serve only the most craveable chicken finger meals - its our One Love! Known for our great Crew and cool Culture, we follow a Work Hard. Have Fun. philosophy. Raising Canes is the fastest-growing chicken concept around and is on track to be a Top 10 Restaurant Brand in the United States. Each Crewmember is important to our rapid growth and enduring success. Now is your chance to join the Team and Raise The Bar!Job DescriptionYour Role at Raising Canes:The Customer Relations Representative I serves customers beyond the restaurant by handling customer recovery in a caring, genuine, and authentic way. This role focuses on working through all calls and cases, ensuring they are all accurately documented and coded appropriately.Your Impact and Responsibilities:Engage with our customers on general inquiries, food and service complaints and compliments, community involvement requests, technical issues with the app, and other various topicsThoroughly document all calls, emails, postal mail, or web forms received in the contact center case management softwareFollow processes and procedures and work diligently to recover customers on the first contactQualificationsRequirements for Success:1+ years experience in customer relations or as a Raising Canes customer-facing crewmember or certified trainer with skills/experience related to the job descriptionAvailability to work full-time varied schedule, including days, evenings, and weekendsAbility to professionally and empathetically engage with customers for de-escalations and resolutionsAbility to multi-task, while maintaining attention to detail and working quicklyExceptional comprehension, auditory, written, and verbal communication skillsProficiency in Microsoft Office: Excel, PowerPoint, Word, and OutlookPreferred Qualifications:Experience in a QSR, fast casual restaurant, or retail companySome college preferredBilingualAdditional InformationAll your information will be kept confidential according to EEO guidelines.Terms of UsePrivacy PolicyCandidate Privacy NoticeIt is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.