Consumer and Community Banking AML/KYC Escalations Governance - Associate
JPMorgan Chase & Co., Columbus, OH, United States
Overview
As a part of the Consumer and Community Banking Escalations governance team you will drive strategic initiatives to ensure a robust governance of the AML/KYC process. The Consumer and Community Banking AML/KYC Escalations Governance team partners closely with key stakeholders across Consumer & Community Banking (CCB), including Risk Officers, Compliance, Legal, and Operational teams. As an Escalations Governance Associate you will play a critical role in the Data Validation Evergreen process. This process ensures control reports are robustly reviewed on a scheduled and Adhoc basis. This role requires strong project management skills, the ability to utilize different testing methodologies, and strong documentation skills.
Responsibilities
Review control reports on a scheduled and/or ad hoc basis, ensuring accuracy and completeness.
Apply structured testing methodologies to selected reports.
Oversee audit-worthy documentation for each review.
Review, analyze, and enhance operational processes and workflows to maximize efficiency and control effectiveness.
Develop, review, and enhance operational procedures, business documents, and Business Requirements Documents (BRDs) to support compliance and efficiency.
Collect input from relevant stakeholders to identify successes and opportunities for enhancement.
Coordinate with Risk Officers, Compliance Officers, Legal Advisors, and other partners on line-of-business and cross‑functional issues, building strong relationships and collaborating effectively across teams.
Prepare, present, and refine comprehensive reports summarizing key findings, recommendations, and actionable strategies for improvement.
Maintain project plans, action trackers, and status reports; organize working sessions and follow‑ups to keep deliverables on track.
Manage multiple projects and competing priorities, ensuring timely and high‑quality delivery of results.
Execute autonomously, making sound decisions on day‑to‑day issues, and escalate project direction or scope decisions as needed.
Required Qualifications, Capabilities and Skills
Bachelor’s degree in a business discipline or equivalent experience.
2+ yeas in financial services industry with experience in automation, controls, UAT testing, operational risk management, AML/KYC or equivalent subject matter expertise.
Excellent analytical, problem solving, and critical thinking skills, with strong attention to detail.
Demonstrated project management and organizational skills, with the ability to manage multiple projects and priorities.
Experience in process improvement, documentation, and business requirements development.
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), with familiarity in SharePoint and shared drives, including security awareness and access management.
Excellent written and verbal communication skills, with the ability to present information clearly and effectively.
Strong collaboration, relationship-building, and stakeholder engagement abilities.
Proactive, results-oriented, and able to work independently in a dynamic, fast-paced environment.
Understanding of compliance, risk management, regulatory requirements, and sampling methodologies.
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Responsibilities
Review control reports on a scheduled and/or ad hoc basis, ensuring accuracy and completeness.
Apply structured testing methodologies to selected reports.
Oversee audit-worthy documentation for each review.
Review, analyze, and enhance operational processes and workflows to maximize efficiency and control effectiveness.
Develop, review, and enhance operational procedures, business documents, and Business Requirements Documents (BRDs) to support compliance and efficiency.
Collect input from relevant stakeholders to identify successes and opportunities for enhancement.
Coordinate with Risk Officers, Compliance Officers, Legal Advisors, and other partners on line-of-business and cross‑functional issues, building strong relationships and collaborating effectively across teams.
Prepare, present, and refine comprehensive reports summarizing key findings, recommendations, and actionable strategies for improvement.
Maintain project plans, action trackers, and status reports; organize working sessions and follow‑ups to keep deliverables on track.
Manage multiple projects and competing priorities, ensuring timely and high‑quality delivery of results.
Execute autonomously, making sound decisions on day‑to‑day issues, and escalate project direction or scope decisions as needed.
Required Qualifications, Capabilities and Skills
Bachelor’s degree in a business discipline or equivalent experience.
2+ yeas in financial services industry with experience in automation, controls, UAT testing, operational risk management, AML/KYC or equivalent subject matter expertise.
Excellent analytical, problem solving, and critical thinking skills, with strong attention to detail.
Demonstrated project management and organizational skills, with the ability to manage multiple projects and priorities.
Experience in process improvement, documentation, and business requirements development.
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), with familiarity in SharePoint and shared drives, including security awareness and access management.
Excellent written and verbal communication skills, with the ability to present information clearly and effectively.
Strong collaboration, relationship-building, and stakeholder engagement abilities.
Proactive, results-oriented, and able to work independently in a dynamic, fast-paced environment.
Understanding of compliance, risk management, regulatory requirements, and sampling methodologies.
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