Executive Director, Enterprise Solutions
University of Massachusetts Medical School, Westborough, MA, United States
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When you join the UMass Chan Medical School team, you join us in advancing together to improve the health and well-being of our diverse communities throughout Massachusetts and across the US and the world. Together, we lead in education, research, health care delivery, and public service. Your life’s work is more than a career. It’s an expression of your passion, intellect, skill, and drive. UMass Chan's commitment to excellence, innovation, competitive benefits, and work-life integration will allow you to build a professionally rewarding career as we work together to better or improve the health of people around the globe.
Job Number : 2026-49456 Category : Information Technology Location : Westborough, MA Shift : Day Exempt/Non-Exempt : Exempt Business Unit : ForHealth Consulting Department : ForHealth Consulting - Digital Transformation Solutions - W401600 Job Type : Full-Time Union Code : Non Union Position -W60- Non Unit Professional Num. Openings : 1 Post Date : March 11, 2026 Work Location : 100% Remote Salary Minimum : USD $230,000.00/Yr. Salary Maximum : USD $250,000.00/Yr.
Responsibilities
Lead and manage the Enterprise Solutions IT team, providing direction and management to align technology with business objectives, service excellence, internal client experience, and operational performance.
Manage and oversee the delivery of shared solutions that support the ForHealth Consulting IT Roadmap and overall goals, priorities and strategy.
Evaluate and monitor the effectiveness and life cycle of the Enterprise Solutions portfolio, proactively planning for end-of-life replacements, and modernization.
Work with the Digital Solutions HCFS and HSS teams to leverage common platforms, ensure integration, and promote standardization where appropriate.
Partner with the Digital Solutions Architecture/Capture team to evaluate new business opportunities, design and deliver scalable solutions, and oversee the end-to-end delivery of technology capabilities that maintain and enhance the full portfolio of solutions supporting the business.
Collaborate with the broader Digital Solutions team to identify and prioritize initiatives that enhance operational efficiency, as well as user and client experience.
Manage the operational relationship with UMass Chan IT, to ensure alignment between UMass Chan deliverables and ForHealth Consultings priorities. Ensure solutions, services and infrastructure are delivered when expected and to the degree specified. Proactively track and manage issues to successful resolution. Escalate to Digital Solutions Managing Director when indicated.
Provide oversight and management of test automation including the procurement and implementation of tools to create test automation capabilities for ForHealth.
Manage the Enterprise IT Solutions budget, including resource allocation, forecasting, and time tracking for project-level needs.
Partner closely with all ForHealth leaders, including Digital Solutions, to understand strategic priorities and advise and deliver technology solutions.
Lead and/or support the digital transformation initiatives for business units or other digital solutions leaders.
Develop and execute IT strategy and plans that support the business, in alignment with ForHealth Consultings overall goals, priorities and strategy.
Deliver realistic, well defined and accurately scoped proposals for new projects, upgrades, enhancements, and system maintenance.
Partner with Business Intelligence to identify and develop architecture and infrastructure needs for data governance, management and analysis.
Participate in and support IT planning, governance, and budgeting processes.
Manage the delivery of shared solutions to ensure ForHealth projects are on time and budget, and deliver successful, high-quality outcomes and stakeholder satisfaction.
Oversee the Enterprise Solutions Team IT budget, including resource allocation, forecasting, and financial management.
Direct IT budget allocation and resource management for the Enterprise Solutions Team, including time tracking for project-level needs, vendor and development partner management, and surge staffing coordination.
Establish and prioritize sub-teams as needed, to focus on high priority and high impact initiatives.
Develop and maintain quality assurance testing standards, tools and automation capabilities consistent with accepted community standards.
Manage external solution partners and staff augmentation resources partners for approved projects.
Manage vendor relationships, contracts, and performance for platforms and shared solutions.
Oversee IT operations and infrastructure, coordinating and facilitating service relationship with UMass Chan IT.
Develop, implement, and monitor policies and procedures for effective operation and security shared/enterprise solutions.
Act as a key liaison for all platform and shared solutions needs, leading and supporting cross-functional IT initiatives.
Promote and ensure adherence to enterprise standards, architecture, and security in all IT activities.
Identify opportunities for technology to improve efficiency, reduce cost, and create competitive advantage.
Monitor IT service performance and manage issue escalation for the Enterprise Solutions Team.
Support change management, communication, and adoption efforts related to IT initiatives.
Track, measure, and report on the business value delivered by IT investments.
Bachelors degree in Computer Science, Information Technology, Business Administration, or related field.
8+ years of experience in IT leadership roles, with direct experience supporting platforms and shared solutions.
Proven track record in IT strategy development, budget management, solution delivery, and operations.
Demonstrated ability to build effective partnerships and serve as a trusted technology advisor.
Strong understanding of healthcare industry trends, compliance requirements, and consulting environments.
Excellent communication, stakeholder management, and problem‑solving skills.
Proven ability to manage projects, coordinate cross‑functional teams, and influence in a matrixed environment.
Deep experience with IT maturity, service management frameworks, and delivery methodologies.
Preferred Qualifictions
Master's degree in Computer Science, Information Technology, Business Administration, or related field.
IT leadership experience in healthcare, human services or public sector.
Commercial consulting, service or solution delivery experience, with responsibility for project or client management.
PMP or Lean /Six Sigma certification.
Experience developing and applying metrics to measure and monitor the efficiency, effectiveness and quality of services, including developing and executing performance and service improvement plans.
Experience measuring and improving client satisfaction for technology services.
Posting Disclaimer:
This job posting outlines the primary responsibilities and qualifications for the role but is not intended to be an exhaustive list. Duties and expectations may evolve in response to the needs of the department and the broader institution. In alignment with our commitment to pay transparency, the base salary range for this position is listed above (exclusive of benefits and retirement). At UMass Chan Medical School, final base salary offers are determined based on a combination of factors, including your skills, education, and relevant experience. We also consider internal equity to ensure fair and consistent compensation across our teams. Please note that the range provided reflects the full base salary range for this position. Offers are typically made within the midrange to allow for future growth and development within the role. In addition to base pay, UMass Chan offers a comprehensive Total Rewards package, which includes paid time off, medical, dental, and vision coverage, and participation in a 401(a)-retirement plan, with the option to contribute to a voluntary 403(b) plan. UMass Chan welcomes all qualified applicants and complies with all state and federal anti-discrimination laws.
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You can view all open jobs by clicking here or use the following search form to find jobs that suit your specificcareer interests.
When you join the UMass Chan Medical School team, you join us in advancing together to improve the health and well-being of our diverse communities throughout Massachusetts and across the US and the world. Together, we lead in education, research, health care delivery, and public service. Your life’s work is more than a career. It’s an expression of your passion, intellect, skill, and drive. UMass Chan's commitment to excellence, innovation, competitive benefits, and work-life integration will allow you to build a professionally rewarding career as we work together to better or improve the health of people around the globe.
Job Number : 2026-49456 Category : Information Technology Location : Westborough, MA Shift : Day Exempt/Non-Exempt : Exempt Business Unit : ForHealth Consulting Department : ForHealth Consulting - Digital Transformation Solutions - W401600 Job Type : Full-Time Union Code : Non Union Position -W60- Non Unit Professional Num. Openings : 1 Post Date : March 11, 2026 Work Location : 100% Remote Salary Minimum : USD $230,000.00/Yr. Salary Maximum : USD $250,000.00/Yr.
Responsibilities
Lead and manage the Enterprise Solutions IT team, providing direction and management to align technology with business objectives, service excellence, internal client experience, and operational performance.
Manage and oversee the delivery of shared solutions that support the ForHealth Consulting IT Roadmap and overall goals, priorities and strategy.
Evaluate and monitor the effectiveness and life cycle of the Enterprise Solutions portfolio, proactively planning for end-of-life replacements, and modernization.
Work with the Digital Solutions HCFS and HSS teams to leverage common platforms, ensure integration, and promote standardization where appropriate.
Partner with the Digital Solutions Architecture/Capture team to evaluate new business opportunities, design and deliver scalable solutions, and oversee the end-to-end delivery of technology capabilities that maintain and enhance the full portfolio of solutions supporting the business.
Collaborate with the broader Digital Solutions team to identify and prioritize initiatives that enhance operational efficiency, as well as user and client experience.
Manage the operational relationship with UMass Chan IT, to ensure alignment between UMass Chan deliverables and ForHealth Consultings priorities. Ensure solutions, services and infrastructure are delivered when expected and to the degree specified. Proactively track and manage issues to successful resolution. Escalate to Digital Solutions Managing Director when indicated.
Provide oversight and management of test automation including the procurement and implementation of tools to create test automation capabilities for ForHealth.
Manage the Enterprise IT Solutions budget, including resource allocation, forecasting, and time tracking for project-level needs.
Partner closely with all ForHealth leaders, including Digital Solutions, to understand strategic priorities and advise and deliver technology solutions.
Lead and/or support the digital transformation initiatives for business units or other digital solutions leaders.
Develop and execute IT strategy and plans that support the business, in alignment with ForHealth Consultings overall goals, priorities and strategy.
Deliver realistic, well defined and accurately scoped proposals for new projects, upgrades, enhancements, and system maintenance.
Partner with Business Intelligence to identify and develop architecture and infrastructure needs for data governance, management and analysis.
Participate in and support IT planning, governance, and budgeting processes.
Manage the delivery of shared solutions to ensure ForHealth projects are on time and budget, and deliver successful, high-quality outcomes and stakeholder satisfaction.
Oversee the Enterprise Solutions Team IT budget, including resource allocation, forecasting, and financial management.
Direct IT budget allocation and resource management for the Enterprise Solutions Team, including time tracking for project-level needs, vendor and development partner management, and surge staffing coordination.
Establish and prioritize sub-teams as needed, to focus on high priority and high impact initiatives.
Develop and maintain quality assurance testing standards, tools and automation capabilities consistent with accepted community standards.
Manage external solution partners and staff augmentation resources partners for approved projects.
Manage vendor relationships, contracts, and performance for platforms and shared solutions.
Oversee IT operations and infrastructure, coordinating and facilitating service relationship with UMass Chan IT.
Develop, implement, and monitor policies and procedures for effective operation and security shared/enterprise solutions.
Act as a key liaison for all platform and shared solutions needs, leading and supporting cross-functional IT initiatives.
Promote and ensure adherence to enterprise standards, architecture, and security in all IT activities.
Identify opportunities for technology to improve efficiency, reduce cost, and create competitive advantage.
Monitor IT service performance and manage issue escalation for the Enterprise Solutions Team.
Support change management, communication, and adoption efforts related to IT initiatives.
Track, measure, and report on the business value delivered by IT investments.
Bachelors degree in Computer Science, Information Technology, Business Administration, or related field.
8+ years of experience in IT leadership roles, with direct experience supporting platforms and shared solutions.
Proven track record in IT strategy development, budget management, solution delivery, and operations.
Demonstrated ability to build effective partnerships and serve as a trusted technology advisor.
Strong understanding of healthcare industry trends, compliance requirements, and consulting environments.
Excellent communication, stakeholder management, and problem‑solving skills.
Proven ability to manage projects, coordinate cross‑functional teams, and influence in a matrixed environment.
Deep experience with IT maturity, service management frameworks, and delivery methodologies.
Preferred Qualifictions
Master's degree in Computer Science, Information Technology, Business Administration, or related field.
IT leadership experience in healthcare, human services or public sector.
Commercial consulting, service or solution delivery experience, with responsibility for project or client management.
PMP or Lean /Six Sigma certification.
Experience developing and applying metrics to measure and monitor the efficiency, effectiveness and quality of services, including developing and executing performance and service improvement plans.
Experience measuring and improving client satisfaction for technology services.
Posting Disclaimer:
This job posting outlines the primary responsibilities and qualifications for the role but is not intended to be an exhaustive list. Duties and expectations may evolve in response to the needs of the department and the broader institution. In alignment with our commitment to pay transparency, the base salary range for this position is listed above (exclusive of benefits and retirement). At UMass Chan Medical School, final base salary offers are determined based on a combination of factors, including your skills, education, and relevant experience. We also consider internal equity to ensure fair and consistent compensation across our teams. Please note that the range provided reflects the full base salary range for this position. Offers are typically made within the midrange to allow for future growth and development within the role. In addition to base pay, UMass Chan offers a comprehensive Total Rewards package, which includes paid time off, medical, dental, and vision coverage, and participation in a 401(a)-retirement plan, with the option to contribute to a voluntary 403(b) plan. UMass Chan welcomes all qualified applicants and complies with all state and federal anti-discrimination laws.
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