Director of Student Accounts
Winston-Salem State University, Winston Salem, NC, United States
Overview
Our agency supports second-chance employment for individuals who were previously incarcerated, or justice-involved. We invite all potential applicants to apply for positions for which they may be qualified. Please Note: A criminal background check will be conducted on the candidate finalist prior to the offer of employment. If it is determined that no applicants meet the minimum competency, education, and experience requirements, then management may consider other applicants. Salary will be determined based on competencies, equity, budget, and market considerations. Resumes will not be accepted in lieu of completing an electronic application. The application must be completed in full detail (including work history) for your qualifications to be considered. Failure to complete the application completely may result in you not being considered for the vacant position. Your application for the position will not be completed until you receive an online confirmation number at the end of the process of applying for a position. If you have general questions about the application process, you may contact Human Resources at
OHR@wssu.edu . Individuals with disabilities requiring disability-related accommodation in the application and interview process, please call 336-750-2834. Classification Information Position Classification Title
Bursar FLSA
Exempt Position Class
89826 Position Overview
Position Summary Are you a strategic financial leader who is passionate about higher education and student success?
Join the Ramily! Winston-Salem State University (WSSU) is seeking a Director of Student Accounts.
The Director of Student Accounts reports to the Controller and supervises one Accountant and three Account Technicians. This position provides strategic leadership and oversight for the institution’s student billing, receivables, and cashiering operations. This Director will oversee the daily operations to ensure the accurate and timely administration of tuition and fee billing, payment processing, refunds, collections, and account reconciliations. The role collaborates closely with campus departments to promote a seamless financial experience for students and their families while ensuring compliance with all applicable federal, state, and institutional policies and regulations. Responsibilities of the Director of Student Accounts include: Prepare monthly, quarterly, and annual financial reports for senior leadership and Finance. Manage the full student billing lifecycle: tuition and fee assessment, third-party billing, payment application, waivers, adjustments and collections. Oversee payment processing, payment plans, refunds, collections, and account reconciliation activities to ensure efficient financial operations. Ensure compliance with federal, state, and institutional regulations. Monitor and manage student receivables, analyze aging reports, and implement strategies to reduce delinquent accounts and improve collection outcomes. Reconcile student account balances and coordinate closely with Finance. Maintain current knowledge of industry trends, regulatory changes, and best practices in higher education student financial services. Collaborate with key campus partners to ensure effective coordination of student financial services. Serve as a resource to students and families by helping resolve complex student account issues and providing clear communication regarding billing policies and procedures. Position Information
Position Number
070026 Working Position Title
Director of Student Accounts Building and Room No.
Thompson Center, Room 200 Appointment Type
Permanent Full-Time Time Limited
No Appointment Length
12 Requirements and Preferences
Position required to work during periods of adverse weather or other emergencies Normal Work Schedule
8am-5pm; occasionally after 5pm and weekends as required. Department Required Skills
Bachelor’s degree in Accounting, Business, or related field Minimum of four years of progressive experience in student accounts, accounting, or similar role, preferably in higher education. Minimum of two years of supervisory or management experience Strong knowledge of federal and state regulations related to student billing, refunds, collections, 1098-T and cash management. Experience with student information systems (e.g., PeopleSoft, Banner, Workday, Touchnet or similar). Excellent communication, analytical, and customer service skills. Preferred Years Experience, Skills, Training, Education
Master’s degree in Business, Accounting, or related field Knowledge of higher education financial regulations, including Title IV financial aid guidelines and student privacy requirements. Demonstrated leadership, staff supervision, and project management experience. Experience developing and implementing internal controls, policies, and procedures to ensure compliance and financial integrity. Other Requirements
Required License or Certification Valid US Driver's License No Commercial Driver's License Required No Physical Required
No Internal Posting Internal Posting No Time Limited Position
No Salary
Commensurate with education and experience Open Date
03/11/2026 Close Date
Open Until Filled Special Instructions Summary
Our agency supports second-chance employment for individuals who were previously incarcerated, or justice-involved. We invite all potential applicants to apply for positions for which they may be qualified. Please Note: A criminal background check will be conducted on the candidate finalist prior to the offer of employment. If it is determined that no applicants meet the minimum competency, education, and experience requirements, then management may consider other applicants. Salary will be determined based on competencies, equity, budget, and market considerations. Resumes will not be accepted in lieu of completing an electronic application. The application must be completed in full detail (including work history) for your qualifications to be considered. Failure to complete the application completely may result in you not being considered for the vacant position. Your application for the position will not be completed until you receive an online confirmation number at the end of the process of applying for a position. If you have general questions about the application process, you may contact Human Resources at
OHR@wssu.edu . Individuals with disabilities requiring disability-related accommodation in the application and interview process, please call 336-750-2834. Supplemental Questions
Required fields are indicated with an asterisk (*). How did you hear about this employment opportunity? Public Job Posting Internal Job Posting Agency Referral Advertisement/Publication Personal Referral Website Other Required Documents Resume Cover Letter References List Optional Documents Winston-Salem State University 601 S. Martin Luther King Jr. Drive Winston-Salem, NC 27110
#J-18808-Ljbffr
Our agency supports second-chance employment for individuals who were previously incarcerated, or justice-involved. We invite all potential applicants to apply for positions for which they may be qualified. Please Note: A criminal background check will be conducted on the candidate finalist prior to the offer of employment. If it is determined that no applicants meet the minimum competency, education, and experience requirements, then management may consider other applicants. Salary will be determined based on competencies, equity, budget, and market considerations. Resumes will not be accepted in lieu of completing an electronic application. The application must be completed in full detail (including work history) for your qualifications to be considered. Failure to complete the application completely may result in you not being considered for the vacant position. Your application for the position will not be completed until you receive an online confirmation number at the end of the process of applying for a position. If you have general questions about the application process, you may contact Human Resources at
OHR@wssu.edu . Individuals with disabilities requiring disability-related accommodation in the application and interview process, please call 336-750-2834. Classification Information Position Classification Title
Bursar FLSA
Exempt Position Class
89826 Position Overview
Position Summary Are you a strategic financial leader who is passionate about higher education and student success?
Join the Ramily! Winston-Salem State University (WSSU) is seeking a Director of Student Accounts.
The Director of Student Accounts reports to the Controller and supervises one Accountant and three Account Technicians. This position provides strategic leadership and oversight for the institution’s student billing, receivables, and cashiering operations. This Director will oversee the daily operations to ensure the accurate and timely administration of tuition and fee billing, payment processing, refunds, collections, and account reconciliations. The role collaborates closely with campus departments to promote a seamless financial experience for students and their families while ensuring compliance with all applicable federal, state, and institutional policies and regulations. Responsibilities of the Director of Student Accounts include: Prepare monthly, quarterly, and annual financial reports for senior leadership and Finance. Manage the full student billing lifecycle: tuition and fee assessment, third-party billing, payment application, waivers, adjustments and collections. Oversee payment processing, payment plans, refunds, collections, and account reconciliation activities to ensure efficient financial operations. Ensure compliance with federal, state, and institutional regulations. Monitor and manage student receivables, analyze aging reports, and implement strategies to reduce delinquent accounts and improve collection outcomes. Reconcile student account balances and coordinate closely with Finance. Maintain current knowledge of industry trends, regulatory changes, and best practices in higher education student financial services. Collaborate with key campus partners to ensure effective coordination of student financial services. Serve as a resource to students and families by helping resolve complex student account issues and providing clear communication regarding billing policies and procedures. Position Information
Position Number
070026 Working Position Title
Director of Student Accounts Building and Room No.
Thompson Center, Room 200 Appointment Type
Permanent Full-Time Time Limited
No Appointment Length
12 Requirements and Preferences
Position required to work during periods of adverse weather or other emergencies Normal Work Schedule
8am-5pm; occasionally after 5pm and weekends as required. Department Required Skills
Bachelor’s degree in Accounting, Business, or related field Minimum of four years of progressive experience in student accounts, accounting, or similar role, preferably in higher education. Minimum of two years of supervisory or management experience Strong knowledge of federal and state regulations related to student billing, refunds, collections, 1098-T and cash management. Experience with student information systems (e.g., PeopleSoft, Banner, Workday, Touchnet or similar). Excellent communication, analytical, and customer service skills. Preferred Years Experience, Skills, Training, Education
Master’s degree in Business, Accounting, or related field Knowledge of higher education financial regulations, including Title IV financial aid guidelines and student privacy requirements. Demonstrated leadership, staff supervision, and project management experience. Experience developing and implementing internal controls, policies, and procedures to ensure compliance and financial integrity. Other Requirements
Required License or Certification Valid US Driver's License No Commercial Driver's License Required No Physical Required
No Internal Posting Internal Posting No Time Limited Position
No Salary
Commensurate with education and experience Open Date
03/11/2026 Close Date
Open Until Filled Special Instructions Summary
Our agency supports second-chance employment for individuals who were previously incarcerated, or justice-involved. We invite all potential applicants to apply for positions for which they may be qualified. Please Note: A criminal background check will be conducted on the candidate finalist prior to the offer of employment. If it is determined that no applicants meet the minimum competency, education, and experience requirements, then management may consider other applicants. Salary will be determined based on competencies, equity, budget, and market considerations. Resumes will not be accepted in lieu of completing an electronic application. The application must be completed in full detail (including work history) for your qualifications to be considered. Failure to complete the application completely may result in you not being considered for the vacant position. Your application for the position will not be completed until you receive an online confirmation number at the end of the process of applying for a position. If you have general questions about the application process, you may contact Human Resources at
OHR@wssu.edu . Individuals with disabilities requiring disability-related accommodation in the application and interview process, please call 336-750-2834. Supplemental Questions
Required fields are indicated with an asterisk (*). How did you hear about this employment opportunity? Public Job Posting Internal Job Posting Agency Referral Advertisement/Publication Personal Referral Website Other Required Documents Resume Cover Letter References List Optional Documents Winston-Salem State University 601 S. Martin Luther King Jr. Drive Winston-Salem, NC 27110
#J-18808-Ljbffr