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Mansueto Ventures is home to two of the most iconic and vibrant brands in business publishing: Inc. and Fast Company. Every day, the content, awards, and events produced help entrepreneurs and innovators succeed by providing useful insights, sparking essential conversations, and offering much-needed inspiration.

Inc. is the voice of the American entrepreneur, inspiring and documenting the risk-takers and ultra-driven go-getters who represent the most dynamic force in the American economy.
Fast Company is the world’s leading business media brand, focusing on innovation in technology, leadership, and design to inspire readers to shape the future of business.

","New York, NY","coloredLogo","logoAttachment","thumbnail","thumbnailAttachment","hexCode","#080D0C","headline","Publisher of Inc. and Fast Company, empowering innovators and entrepreneurs.","/companies/mansueto-ventures-careers","hasJobSubmission","isSavedJob","similarJobs",[521,537,557,568,579],{"_435":434,"_439":522,"_470":471,"_462":463,"_248":523,"_446":447,"_433":434,"_113":524,"_437":199,"_438":199,"_472":471,"_448":199,"_449":525,"_431":531,"_473":474,"_436":129,"_487":532,"_478":533,"_489":524,"_490":534,"_492":493,"_494":535,"_496":536},["D",1774105200000],"Great people make Schneider Electric a great company. Schneiders Field Service Representatives play an impactful role within the organization - collaborating with customers, team members and third-party partners to perform assembly, startup, diagnos Field Service, Field, Representative, Electrical, Electrical Technician, Technical Support, Business Services\n","Lead Field Service Representative - Power/Electrical",[526],{"_458":459,"_454":527,"_452":528,"_456":529,"_460":530},"Raleigh","Raleigh, NC, United States, 27601","NC","27601",["B","2961929864"],"1 days ago","/jobs/2961929864-lead-field-service-representative-power-electrical","Raleigh, NC, United States","/jobs?location=Raleigh%2C+NC%2C+United+States","/jobs?keyword=Lead+Field+Service+Representative+-+Power%2FElectrical",{"_435":434,"_439":538,"_470":471,"_462":539,"_248":540,"_446":541,"_433":434,"_113":542,"_437":199,"_438":199,"_472":471,"_448":199,"_449":543,"_431":549,"_473":550,"_436":129,"_487":551,"_478":552,"_489":542,"_490":553,"_492":554,"_494":555,"_496":556},["D",1772877600000],"Schneider Electric","Great people make Schneider Electric a great company.

Schneider’s Field Service Representatives play an impactful role within the organization - collaborating with customers, team members and third‑party partners to perform assembly, startup, diagnostic, repair and preventive maintenance on both Company and third‑party manufactured equipment in a variety of dynamic environments. This Lead Field Service Representative position will be within our U.S. Services business, specifically our

Secure Power

team. Our Secure Power team focuses on servicing critical data center equipment. We are the OEM (Original Equipment Manufacturer) service provider for APC (American Power Conversion)/MGE/Schneider Electric equipment.

Schneider Electric provides service vehicles, tools, uniforms, mobile devices, and laptops for daily professional use.

This opportunity is a home‑based flexible work schedule with 40‑hour guarantee (+Overtime).

Responsibilities:

Demonstrate advanced abilities to mentor and Lead service representatives in all aspects of company values and responsibilities, while encouraging and promoting their development.

Demonstrate advanced skills necessary to interface Schneider Electric products with Schneider Electric Digital Services Offerings, along with customer networks/building monitoring systems.

Demonstrate an advanced understanding of electrical/mechanical theory, fundamentals, and troubleshooting skills. Demonstrate advanced skills with reading/interpreting schematics, drawings and operation manuals.

Foster and promotes a collaborative, respectful and inclusive workplace where employeesachieve common goals.

Demonstrate a mastery of customer relations and interaction skills. Consistently strives to create a positive experience for customers and ability to manage and de‑escalate difficult customer situations.

Promotes cross business unit sales leads and helps drive culture of sales opportunities for their local territory. Adopts and supports sales initiatives introduced by Sales Teams and FSM.

Demonstrate advanced written/verbal communications skills that promotes resolution of issues in an effective and professional manner, both internally (SE) and externally (customer).

Strong self‑management skills requiring no daily supervision and encourages the development of these skills in others.

Dedication to support team members and others when difficult challenges/problems develop and ability/willingness to travel outside of territory as part of this support.

Demonstrate the ability to operate advanced diagnostic/test equipment and analyze the data acquired.

Work effectively across departmental boundaries within Schneider Electric to promote solutions to challenging situations and drive field quality/process improvements.

Demonstrate mastery in SE Customer Relationship Management (CRM) tools (i.e. BFS/Clearview) and other digital tools/programs.

Manage first level escalations and provide oversight for territory and feedback to FSM.

Assist FSM and local Safety Manager with performing safety audits on peers.

Career goals to include advancement into Management positions within Schneider Electric.

Take on a leadership role (i.e. champion or focus group) to help support the needs of the territory and the organization.

Plan and lead regular team meetings with peers to develop teamwork and improve communications.

Additional Duties as required.

On some days, you may even:

Travel throughout the region for local customer support or even countrywide including overnight travel of at least 75%.

Assist the Field Project Manager on larger system startups.

Act on behalf of the District Service Manager to resolve operational issues as required.

This may be the next step in your career journey if you have:

An Associates degree, vocational education, or similar experience in electronics, electrical theory or similar desirable discipline or military training.

Thorough understanding of principles of AC and DC power, various AC and DC supply circuit components.

5+ years of field service repair and customer service with Schneider Electric UPS.

5+ years in Field Services or equivalent industry experience.

Safe driving and vehicle operations skills.

Skilled at utilizing test and diagnostic equipment.

Experience reading and interpreting schematics, drawings, and theory of operation manuals.

The ability to write service reports, correspondence, procedures, effectively present information and respond to customer questions.

Interest in obtaining OSHA 30 Construction Certification as well as “Train the Trainer Certification”.

The capacity to move service equipment weighing up to 50 pounds.

Let us learn about you! Apply today.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric – apply today!

€36 billion global revenue\n+13% organic growth\n150,000+ employees in 100+ countries\n#1 on the Global 100 World’s most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here.

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status or any other legally protected characteristic or conduct.

#J-18808-Ljbffr\n","Great people make Schneider Electric a great company.

Schneider’s Field Service Representatives play an impactful role within the organiza...","Lead Field Service Representative",[544],{"_458":459,"_454":545,"_452":546,"_456":547,"_460":548},"Amarillo","Amarillo, TX, United States, 79161","TX","79161",["B","2809104996"],"Work at Schneider Electric","15 days ago","/jobs/2809104996-lead-field-service-representative","Amarillo, TX, United States","/jobs?keyword=Schneider+Electric","/jobs?location=Amarillo%2C+TX%2C+United+States","/jobs?keyword=Lead+Field+Service+Representative",{"_435":434,"_439":558,"_470":471,"_462":539,"_248":540,"_446":541,"_433":434,"_113":542,"_437":199,"_438":199,"_472":471,"_448":199,"_449":559,"_431":564,"_473":550,"_436":129,"_487":551,"_478":565,"_489":542,"_490":566,"_492":554,"_494":567,"_496":556},["D",1772877600000],[560],{"_458":459,"_454":561,"_452":562,"_456":547,"_460":563},"Lubbock","Lubbock, TX, United States, 79430","79430",["B","2809113425"],"/jobs/2809113425-lead-field-service-representative","Lubbock, TX, United States","/jobs?location=Lubbock%2C+TX%2C+United+States",{"_435":434,"_439":569,"_470":471,"_462":539,"_248":540,"_446":541,"_433":434,"_113":542,"_437":199,"_438":199,"_472":471,"_448":199,"_449":570,"_431":575,"_473":550,"_436":129,"_487":551,"_478":576,"_489":542,"_490":577,"_492":554,"_494":578,"_496":556},["D",1772877600000],[571],{"_458":459,"_454":572,"_452":573,"_456":547,"_460":574},"Abilene","Abilene, TX, United States, 79608","79608",["B","2809113427"],"/jobs/2809113427-lead-field-service-representative","Abilene, TX, United States","/jobs?location=Abilene%2C+TX%2C+United+States",{"_435":434,"_439":580,"_470":471,"_462":539,"_248":581,"_446":582,"_433":434,"_113":583,"_437":199,"_438":199,"_472":471,"_448":199,"_449":584,"_431":586,"_473":550,"_436":129,"_487":587,"_478":588,"_489":583,"_490":553,"_492":554,"_494":555,"_496":589},["D",1773255600000],"Great People Make Schneider Electric a Great Company. Schneider’s Field Service Representatives play an impactful role within the organization – collaborating with customers, team members and third-party partners to perform assembly, startup, diagnostic, repair and preventive maintenance on both Company and third‑party manufactured equipment in a variety of dynamic environments. They are problem solvers. They are customer focused. They are passionate about the work they do. They are the future of Schneider Electric! Is this you?

We are proud to offer all Field Service Representatives direct product training and training on all digital and physical tools associated with their work. Schneider Electric provides service vehicles, tools, uniforms, mobile devices and laptops for daily professional use.

This opportunity is a site‑based position with occasional nonstandard hours. There is a 40‑hour guarantee (+Overtime), with most work occurring at customer sites.

As a Field Service Representative, a typical day for you might include:

Pre‑site, startup, repair, preventive maintenance and field modification of equipment

Problem solving with customers, electricians, sales partners, technical support and District Service teams

Completion of field service reports, expense reports, preventive maintenance and startup data sheets

Working with your Manager and/or Regional Service Director to resolve complex escalated issues

Continuous learning and training on various products both in the field and in the classroom

On some days, you may even:

Travel throughout the region for local customer support or even countrywide travel, including overnight travel by vehicle or air

Assist senior technicians and support Project Management on larger system start‑ups

Work alongside larger teams of FSRs and collaborate with Project Managers on higher complexity projects

Act on behalf of the District Service Manager to resolve operational issues as required

This may be the next step in your career journey if you have:

An Associate’s degree, trade/vocational certification, Military training or similar experience in HVAC&R‑related disciplines

Thorough understanding of principles of HVAC&R service and how it relates to electrical work

3‑5 years of HVAC&R Service experience, ideally servicing complex equipment

Universal EPA certification and a strong understanding of refrigeration, chillers, hydronics and controls are all pluses

2+ years in Field Services or equivalent industry experience

Must possess good safety practices and adhere to the company’s safety procedures/policies (lock out tag out, comply with all safety programs and complete safety related trainings on time)

Identify hazards present in the work area and report all safety matters, incidents, near misses, to management or safety representative

NFPA‑70E or OSHA experience is preferred

Safe driving and vehicle operations skills

Skilled at utilizing test and diagnostic equipment

Experience reading and interpreting schematics, drawings and operation manuals

English proficiency required to communicate with customers and team members

Proficient in basic computer skills and systems including but not limited to Microsoft Office: Outlook, Teams, Word, Excel—and the ability to navigate and utilize company digital tools and resources

The ability to write service reports, correspondence, procedures, effectively present information and respond to customer questions

Work frequently requires strenuous physical tasks, including bending, stooping and lifting and carrying items weighing up to 40 pounds

Work outside in a variety of environmental extremes such as heat, cold, rain and dust

Remain in a standing position for extended periods of time, including working in small, confined spaces

What we have for you:\nWithin your first 180 days, you’ll experience a unique, team‑oriented welcome with 8 weeks of in‑person training in our brand‑new state‑of‑the‑art training facility in Dallas, TX with all expenses paid. Upon return from each training visit, you’ll continue with online training and will be paired with a local area mentor to receive on‑the‑job training and continue your onboarding journey with us.

Hear from one of our Field Service Representatives who loves her job and working with her customers! https://www.youtube.com/watch?v=CAKJVzjVMTA

Schneider Electric offers an inclusive benefits package to support all of our employees such as flexible work arrangements, paid family leaves, 401(k) + match, well‑being programs, holidays & paid time off, military leave benefits, and more. Learn more about working with us: http://se.com/us/careers

Let us learn about you! Apply today.\nLooking to make an IMPACT with your career?\nWhen you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric – apply today!

€36 billion global revenue\n+13% organic growth\n150,000+ employees in 100+ countries\n#1 on the Global 100 World’s most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here.

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status or any other legally protected characteristic or conduct.

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