FT Sales Ambassador
Ralph Lauren, Silverthorne, CO, United States
Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products across five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren has consistently developed its reputation and distinctive image across expanding products, brands, and international markets. Its brands include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, and Chaps.
Responsibilities
Deliver exceptional customer service by understanding customer needs, showcasing detailed product knowledge, and offering personalized and thoughtful styling recommendations.
Strategize personal business growth to boost individual productivity through comprehensive wardrobe planning, successful outreach, and leveraging digital tools to enhance clienteling.
Drive sales achievement by supporting the team in reaching monthly, quarterly, and annual sales plans and collaborating to uphold standards of excellence across all touchpoints of the brand’s policies and procedures.
Provide guidance and coach Brand Ambassadors to deliver customer‑centric behaviors and relationship‑building skills.
Develop genuine connections with customers while advising them on product recommendations that align with their preferences.
Understand sales goals and objectives and consistently meet or exceed individual Key Performance Indicators (SPH, data capture, etc.) using key tools and resources to drive performance.
Adapt and showcase products differently based on whether a customer is remote or in‑person, showing flexibility based on customer needs.
Utilize Customer Relationship Management (CRM) tools such as Polo Connect to capture meaningful customer data supporting clienteling and additional business initiatives.
Participate in store and company initiatives and community outreach.
Effectively balance tasks while prioritizing the RL experience, ensuring the customer experience is always the priority.
Provide necessary feedback to Management on category opportunities or needs.
Maintain store visual standards and use visual techniques and company guidelines to uphold them.
Support a professional and positive work environment, champion company core values, uphold company policies, collaborate with colleagues, and contribute to a cohesive and inclusive team.
Support and participate in team training and company initiatives to execute business results.
Support the store and team in finding top talent by engaging in networking and sourcing talent.
Qualifications
Marketing, Sales, or Retail experience in a complex, high‑volume or high‑profile specialty environment preferred.
Ability to effectively communicate with customers and store personnel.
Ability to maneuver around the sales floor, stock/dressing room, cash wrap, and office; work around/with chemicals.
Ability to lift/climb up to 30 lbs. and climb moderately.
Ability to operate the register, stand, move, and walk for multiple hours.
Ability to work a flexible schedule to meet the needs of the business, including day, evening, and weekend shifts.
Ability to build and maintain positive working relationships with customers, management, and co‑workers.
Experience selling to customers using digital tools preferred.
Salary range: $15 - $19.29 hourly.
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Responsibilities
Deliver exceptional customer service by understanding customer needs, showcasing detailed product knowledge, and offering personalized and thoughtful styling recommendations.
Strategize personal business growth to boost individual productivity through comprehensive wardrobe planning, successful outreach, and leveraging digital tools to enhance clienteling.
Drive sales achievement by supporting the team in reaching monthly, quarterly, and annual sales plans and collaborating to uphold standards of excellence across all touchpoints of the brand’s policies and procedures.
Provide guidance and coach Brand Ambassadors to deliver customer‑centric behaviors and relationship‑building skills.
Develop genuine connections with customers while advising them on product recommendations that align with their preferences.
Understand sales goals and objectives and consistently meet or exceed individual Key Performance Indicators (SPH, data capture, etc.) using key tools and resources to drive performance.
Adapt and showcase products differently based on whether a customer is remote or in‑person, showing flexibility based on customer needs.
Utilize Customer Relationship Management (CRM) tools such as Polo Connect to capture meaningful customer data supporting clienteling and additional business initiatives.
Participate in store and company initiatives and community outreach.
Effectively balance tasks while prioritizing the RL experience, ensuring the customer experience is always the priority.
Provide necessary feedback to Management on category opportunities or needs.
Maintain store visual standards and use visual techniques and company guidelines to uphold them.
Support a professional and positive work environment, champion company core values, uphold company policies, collaborate with colleagues, and contribute to a cohesive and inclusive team.
Support and participate in team training and company initiatives to execute business results.
Support the store and team in finding top talent by engaging in networking and sourcing talent.
Qualifications
Marketing, Sales, or Retail experience in a complex, high‑volume or high‑profile specialty environment preferred.
Ability to effectively communicate with customers and store personnel.
Ability to maneuver around the sales floor, stock/dressing room, cash wrap, and office; work around/with chemicals.
Ability to lift/climb up to 30 lbs. and climb moderately.
Ability to operate the register, stand, move, and walk for multiple hours.
Ability to work a flexible schedule to meet the needs of the business, including day, evening, and weekend shifts.
Ability to build and maintain positive working relationships with customers, management, and co‑workers.
Experience selling to customers using digital tools preferred.
Salary range: $15 - $19.29 hourly.
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