Enterprise Payments Manager, Strategic Intent & Change Management - Hybrid
Capital One National Association, Richmond, VA, United States
Overview
Enterprise Payments Manager, Strategic Intent & Change Management - Hybrid
Capital One, a Fortune 500 company and one of the nation’s top 10 banks, offers a broad spectrum of financial products and services. The role supports the Enterprise Payments Program Management Office (PMO) by managing the Strategic Intent and Change Management function and driving the prioritization, planning, and reporting of high-priority initiatives.
Role As a Program Manager for the Enterprise Payments PMO, you will manage the Strategic Intent and Change Management function. This role collaborates with business leaders to develop and track strategic prioritization and planning frameworks and oversees the change management process to ensure operational readiness and mitigate risk impacts associated with delivering strategic initiatives. You will engage with key leaders and stakeholders during the planning and prioritization of critical enterprise payments initiatives.
Responsibilities
Execute planning and prioritization processes for key leaders and stakeholders across the Enterprise Payments Organization
Drive the execution of resource capacity planning exercises in collaboration with key business partners
Manage large-scale change management processes to ensure operational readiness and mitigate organizational risk
Demonstrate strong communication skills; convey plans, points of view, and tradeoffs both in writing and orally
Manage a large group of stakeholders including product, technology, operations, risk, compliance and strategy
Track organizational priorities against KPIs/OKRs and ensure accurate progress, escalating issues as needed
Apply problem solving and influencing skills to drive complex planning strategies and provide strategic direction to key partners
Own reporting and escalation structure including inputs to management reviews, risk forums, portfolio reviews, and newsletters
Leverage AI capabilities to create process efficiencies
Thrive in a fast-paced, dynamic environment; prior consulting experience is a plus
Location This role is hybrid, with an expectation to spend 3 days per week in the office and the remainder remotely.
Basic Qualifications
High School Diploma, GED, or equivalent certification
At least 3 years of project management, product management, or program management experience
At least 3 years of people management experience
At least 3 years of experience managing stakeholders across business functions
At least 2 years of experience using Google Suite or Microsoft Office
Preferred Qualifications
Bachelor's Degree or Military experience
PMP, Lean, Agile or Six Sigma certification
At least 5 years of people leadership experience
At least 8 years of project or program management experience
At least 3 years of banking payments experience
At least 5 years of experience supporting, partnering and interacting with internal and external stakeholders
At least 2 years of product or tech experience
Note:
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Salaries are for candidates hired to work within the specified locations and reflect the amount Capital One is willing to pay at the time of posting. Salaries for part-time roles will be prorated. Locations and ranges:
McLean, VA: $151,900 - $173,400 for Manager, Project Management
Richmond, VA: $138,100 - $157,700 for Manager, Project Management
Wilmington, DE: $138,100 - $157,700 for Manager, Project Management
Candidates hired to work in other locations will be subject to the pay range for that location. The actual salary offered will be in the offer letter. This role is eligible to earn performance-based incentives which may include cash bonuses and/or long-term incentives (LTI).
Capital One offers a comprehensive and inclusive set of health, financial, and other benefits. Eligibility varies based on full-time/part-time status, exempt/non-exempt status, and management level. For accommodations during the recruitment process, contact Capital One Recruiting at 1-800-304-9102 or via email for accommodations.
Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination and a drug-free workplace. Capital One will consider qualified applicants with a criminal history in accordance with applicable laws and policies.
If you require information about employment opportunities or accommodations, please contact the Recruiting Accommodation team. For technical support or questions about the recruiting process, email Careers@capitalone.com.
Capital One does not provide, endorse nor guarantee third-party products or services available through this site. Where posts span multiple regions, postings reflect the appropriate entity for the location (e.g., Capital One Canada, Capital One Europe, Capital One Philippines Service Corp.).
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Capital One, a Fortune 500 company and one of the nation’s top 10 banks, offers a broad spectrum of financial products and services. The role supports the Enterprise Payments Program Management Office (PMO) by managing the Strategic Intent and Change Management function and driving the prioritization, planning, and reporting of high-priority initiatives.
Role As a Program Manager for the Enterprise Payments PMO, you will manage the Strategic Intent and Change Management function. This role collaborates with business leaders to develop and track strategic prioritization and planning frameworks and oversees the change management process to ensure operational readiness and mitigate risk impacts associated with delivering strategic initiatives. You will engage with key leaders and stakeholders during the planning and prioritization of critical enterprise payments initiatives.
Responsibilities
Execute planning and prioritization processes for key leaders and stakeholders across the Enterprise Payments Organization
Drive the execution of resource capacity planning exercises in collaboration with key business partners
Manage large-scale change management processes to ensure operational readiness and mitigate organizational risk
Demonstrate strong communication skills; convey plans, points of view, and tradeoffs both in writing and orally
Manage a large group of stakeholders including product, technology, operations, risk, compliance and strategy
Track organizational priorities against KPIs/OKRs and ensure accurate progress, escalating issues as needed
Apply problem solving and influencing skills to drive complex planning strategies and provide strategic direction to key partners
Own reporting and escalation structure including inputs to management reviews, risk forums, portfolio reviews, and newsletters
Leverage AI capabilities to create process efficiencies
Thrive in a fast-paced, dynamic environment; prior consulting experience is a plus
Location This role is hybrid, with an expectation to spend 3 days per week in the office and the remainder remotely.
Basic Qualifications
High School Diploma, GED, or equivalent certification
At least 3 years of project management, product management, or program management experience
At least 3 years of people management experience
At least 3 years of experience managing stakeholders across business functions
At least 2 years of experience using Google Suite or Microsoft Office
Preferred Qualifications
Bachelor's Degree or Military experience
PMP, Lean, Agile or Six Sigma certification
At least 5 years of people leadership experience
At least 8 years of project or program management experience
At least 3 years of banking payments experience
At least 5 years of experience supporting, partnering and interacting with internal and external stakeholders
At least 2 years of product or tech experience
Note:
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Salaries are for candidates hired to work within the specified locations and reflect the amount Capital One is willing to pay at the time of posting. Salaries for part-time roles will be prorated. Locations and ranges:
McLean, VA: $151,900 - $173,400 for Manager, Project Management
Richmond, VA: $138,100 - $157,700 for Manager, Project Management
Wilmington, DE: $138,100 - $157,700 for Manager, Project Management
Candidates hired to work in other locations will be subject to the pay range for that location. The actual salary offered will be in the offer letter. This role is eligible to earn performance-based incentives which may include cash bonuses and/or long-term incentives (LTI).
Capital One offers a comprehensive and inclusive set of health, financial, and other benefits. Eligibility varies based on full-time/part-time status, exempt/non-exempt status, and management level. For accommodations during the recruitment process, contact Capital One Recruiting at 1-800-304-9102 or via email for accommodations.
Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination and a drug-free workplace. Capital One will consider qualified applicants with a criminal history in accordance with applicable laws and policies.
If you require information about employment opportunities or accommodations, please contact the Recruiting Accommodation team. For technical support or questions about the recruiting process, email Careers@capitalone.com.
Capital One does not provide, endorse nor guarantee third-party products or services available through this site. Where posts span multiple regions, postings reflect the appropriate entity for the location (e.g., Capital One Canada, Capital One Europe, Capital One Philippines Service Corp.).
#J-18808-Ljbffr