Analyst Operations Strategy
SupportFinity™, New York, NY, United States
Overview
Position Summary
The Operations Strategy & Data Analysis team partners with JetBlue’s operating groups to translate data into actionable insights that drive continuous improvement on performance, reliability, and efficiency across JetBlue’s network. The team leads both recurring performance reporting and high-impact analytical initiatives, leveraging rich internal and external datasets to uncover trends and patterns, identify root causes, and eliminate operational bottlenecks. The Analyst plays a critical role in advancing those initiatives through rigorous analysis and will design, develop, and own analytical tools and models that support statistical analysis, root cause investigations, and predictive insights. The ideal candidate brings a passion for aviation and a strong understanding of airline operations, particularly operational reliability. They possess strong problem-solving capabilities, good quantitative skills, and the ability to translate complex analyses into clear, actionable narratives for cross-functional stakeholders. Strong interpersonal skills and the ability to influence without authority across teams are essential.
At JetBlue we take our mission to inspire humanity very seriously. As such, we are looking for someone who embodies our five values of Safety, Caring, Integrity, Passion, and Fun.
Essential Responsibilities
Analyze JetBlue operational performance, assess potential constraints and work with relevant stakeholder teams on action items to improve baseline
Perform deep dive into the rich data from both internal and external sources
Produce and ensure accuracy of monthly reporting for various internal teams; create automated reports and dashboards with operational data
Analyze and propose strategy for JetBlue operational reliability
Work with operating groups to determine requirements/buffers that would set them up for reliable performance and analyze (opportunity) cost/trade-offs of those
Actively review JetBlue’s schedules to ensure agreed criteria are provided and look for opportunities to improve performance
Perform ad hoc operability-related projects in support of senior leadership
Build relationships with operational partners across the system
Support other teams including all operational divisions, Airline Planning and Finance
Other duties as assigned
Minimum Experience And Qualifications
Bachelor’s degree in aviation, mathematics, operations research, quantitative analysis, computer science, industrial engineering or a related field; OR demonstrated capability to perform job responsibilities with a combination of a High School Diploma/GED and at least four (4) years of previous related work experience
One (1) year of analytical experience with proven ability to reconcile, compare, evaluate and analyze data
Familiar with database querying (e.g., Structured Query Language (SQL)) and/or high-level programming language(s) (such as Python, or R)
Experience with data visualization tools (e.g. Tableau, Spotfire, PowerBI)
Proficiency with Microsoft Excel and PowerPoint
Good data analysis and problem-solving skills with a positive, “can-do” attitude
Good written and interpersonal skills
Available for occasional overnight travel (10%)
Must pass pre-employment drug test
Must be legally eligible to work in the country in which the position is located
Authorization to work in the US is required. This position is not eligible for visa sponsorship
Preferred Experience And Qualifications
Two (2) years of work experience in aviation, management consulting, or a related field
One (1) year of work experience at an airline in Enterprise/Operations Planning, Network Planning, Revenue Management, or Finance
Experience communicating with senior leadership
Crewmember Expectations
Regular attendance and punctuality
Potential need to work flexible hours and be available to respond on short notice
Able to maintain a professional appearance
When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
Must be an appropriate organizational fit for the JetBlue culture—that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards
Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))
The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position
Equipment
Computer and other office equipment
Work Environment
Traditional office environment
Physical Effort
Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)
Compensation
The base pay range for this position is between $62,400.00 and $89,600.00 per year. Base pay is one component of JetBlue’s total compensation package, which may also include access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.
Job code: EX-AB1D450D
Job type: Full-time
Location: New York
Master (>10 yrs)
About the company: JetBlue
Note: Be vigilant about potential scams, phishing attempts, or fraudulent activities. SupportFinity is not responsible for any consequences that may arise from disclosing such information.
#J-18808-Ljbffr
The Operations Strategy & Data Analysis team partners with JetBlue’s operating groups to translate data into actionable insights that drive continuous improvement on performance, reliability, and efficiency across JetBlue’s network. The team leads both recurring performance reporting and high-impact analytical initiatives, leveraging rich internal and external datasets to uncover trends and patterns, identify root causes, and eliminate operational bottlenecks. The Analyst plays a critical role in advancing those initiatives through rigorous analysis and will design, develop, and own analytical tools and models that support statistical analysis, root cause investigations, and predictive insights. The ideal candidate brings a passion for aviation and a strong understanding of airline operations, particularly operational reliability. They possess strong problem-solving capabilities, good quantitative skills, and the ability to translate complex analyses into clear, actionable narratives for cross-functional stakeholders. Strong interpersonal skills and the ability to influence without authority across teams are essential.
At JetBlue we take our mission to inspire humanity very seriously. As such, we are looking for someone who embodies our five values of Safety, Caring, Integrity, Passion, and Fun.
Essential Responsibilities
Analyze JetBlue operational performance, assess potential constraints and work with relevant stakeholder teams on action items to improve baseline
Perform deep dive into the rich data from both internal and external sources
Produce and ensure accuracy of monthly reporting for various internal teams; create automated reports and dashboards with operational data
Analyze and propose strategy for JetBlue operational reliability
Work with operating groups to determine requirements/buffers that would set them up for reliable performance and analyze (opportunity) cost/trade-offs of those
Actively review JetBlue’s schedules to ensure agreed criteria are provided and look for opportunities to improve performance
Perform ad hoc operability-related projects in support of senior leadership
Build relationships with operational partners across the system
Support other teams including all operational divisions, Airline Planning and Finance
Other duties as assigned
Minimum Experience And Qualifications
Bachelor’s degree in aviation, mathematics, operations research, quantitative analysis, computer science, industrial engineering or a related field; OR demonstrated capability to perform job responsibilities with a combination of a High School Diploma/GED and at least four (4) years of previous related work experience
One (1) year of analytical experience with proven ability to reconcile, compare, evaluate and analyze data
Familiar with database querying (e.g., Structured Query Language (SQL)) and/or high-level programming language(s) (such as Python, or R)
Experience with data visualization tools (e.g. Tableau, Spotfire, PowerBI)
Proficiency with Microsoft Excel and PowerPoint
Good data analysis and problem-solving skills with a positive, “can-do” attitude
Good written and interpersonal skills
Available for occasional overnight travel (10%)
Must pass pre-employment drug test
Must be legally eligible to work in the country in which the position is located
Authorization to work in the US is required. This position is not eligible for visa sponsorship
Preferred Experience And Qualifications
Two (2) years of work experience in aviation, management consulting, or a related field
One (1) year of work experience at an airline in Enterprise/Operations Planning, Network Planning, Revenue Management, or Finance
Experience communicating with senior leadership
Crewmember Expectations
Regular attendance and punctuality
Potential need to work flexible hours and be available to respond on short notice
Able to maintain a professional appearance
When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
Must be an appropriate organizational fit for the JetBlue culture—that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards
Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))
The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position
Equipment
Computer and other office equipment
Work Environment
Traditional office environment
Physical Effort
Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)
Compensation
The base pay range for this position is between $62,400.00 and $89,600.00 per year. Base pay is one component of JetBlue’s total compensation package, which may also include access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.
Job code: EX-AB1D450D
Job type: Full-time
Location: New York
Master (>10 yrs)
About the company: JetBlue
Note: Be vigilant about potential scams, phishing attempts, or fraudulent activities. SupportFinity is not responsible for any consequences that may arise from disclosing such information.
#J-18808-Ljbffr