Senior Records Specialist
Epiq, Phoenix, AZ, United States
Senior Records Specialist
Opensity Solutions is seeking a highly detail-oriented and analytical Senior Records Specialist to manage and maintain critical documentation, ensuring accuracy and efficient information flow within our Contact Center Operations. This role involves end-to-end project management related to document processes and fostering professional collaboration. Job Responsibilities: Manage and maintain complex record-keeping systems and document management systems (DMS) and Records Management System (RMS) with a high degree of accuracy. Implement and oversee document management processes, ensuring compliance with company policies and industry regulations. Apply analytical thinking to identify and resolve discrepancies or issues within records and documentation. Lead end-to-end project management initiatives related to document lifecycle, from creation to archiving. Communicate effectively with internal and external stakeholders regarding document requirements and status. Provide coaching and professional development training to junior team members on best practices in records management. Facilitate problem resolution related to documentation and information access. Foster professional collaboration across departments. Develop and maintain strong customer relationships through excellent service and accurate information management. Job Qualifications: Proven experience in a records management role Experience with Document Management Systems (DMS) Strong analytical thinking and problem resolution skills. Exceptional attention to detail and a commitment to high accuracy. Excellent communication and interpersonal skills. Demonstrated ability to coach and mentor colleagues. Experience with end-to-end project management. Ability to work collaboratively in a team environment. Proficiency in information management best practices. A commitment to professional development and continuous learning. The Compensation range for this role is 23.48 to 26.89 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.
Opensity Solutions is seeking a highly detail-oriented and analytical Senior Records Specialist to manage and maintain critical documentation, ensuring accuracy and efficient information flow within our Contact Center Operations. This role involves end-to-end project management related to document processes and fostering professional collaboration. Job Responsibilities: Manage and maintain complex record-keeping systems and document management systems (DMS) and Records Management System (RMS) with a high degree of accuracy. Implement and oversee document management processes, ensuring compliance with company policies and industry regulations. Apply analytical thinking to identify and resolve discrepancies or issues within records and documentation. Lead end-to-end project management initiatives related to document lifecycle, from creation to archiving. Communicate effectively with internal and external stakeholders regarding document requirements and status. Provide coaching and professional development training to junior team members on best practices in records management. Facilitate problem resolution related to documentation and information access. Foster professional collaboration across departments. Develop and maintain strong customer relationships through excellent service and accurate information management. Job Qualifications: Proven experience in a records management role Experience with Document Management Systems (DMS) Strong analytical thinking and problem resolution skills. Exceptional attention to detail and a commitment to high accuracy. Excellent communication and interpersonal skills. Demonstrated ability to coach and mentor colleagues. Experience with end-to-end project management. Ability to work collaboratively in a team environment. Proficiency in information management best practices. A commitment to professional development and continuous learning. The Compensation range for this role is 23.48 to 26.89 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.