Call Center Representative
West Coast University, Irvine, CA, United States
Choose To Make A Difference
At West Coast University, we share a passion for students and transforming healthcare education! As an associate for a certified Great Place to Work, you will join a collaborative, student-centric culture valuing academic integrity, mutual respect, student learning, service, responsiveness, innovation, diversity, and stewardship. As a part of this team, you will guide students to do more than change their own lives
you will help change the lives of every patient they care for throughout their career. You will make an impact by: Answering a high volume of inbound calls/outbound dials and providing outstanding customer service to prospective students, fellow co-workers, and executives. Receiving and screening inbound calls for both American Career College and West Coast University. Routing them to appropriate departments or individuals at the campuses, taking detailed/accurate messages and forwarding accordingly. Following scripts based on call and providing information to prospective students in response to inquiries; performing data entry of personal information (name, address, source, email, phone number, etc.), transferring calls to the Admissions team member and assigning the CRM record/information to the advisor based on rotation. Being responsible for outbound calls for both American Career College and West Coast University using a Telephone Automatic dialing system to all web/affiliate inquiries that inquire via the internet. Following script and scheduling Info-Sessions and/or appointments for prospective students to visit the campus. Taking appropriate information for Career Service Employer calls. Transferring calls to program specialist accordingly or taking detailed messages and forwarding. Monitoring multiple queues throughout the day and reviewing the invalid inquiries or inquiries that have been returned to queue. Your experience includes: Minimum 2 years' experience preferred. Customer Service experience. A minimum of one to two years' experience as a Call Center, Customer Service Representative, receptionist, or office related position. Experience with handling a high volume of telephone calls with courtesy, speed, and accuracy. Telephone Auto Dialing System experience preferred. Education: High School Graduate or equivalent required. CA Salary Range
USD $21.43 - USD $28.95 /Hr. Bonus Eligible
No WCU Company Overview
Do you want a career that allows you to make a difference in other people's lives? Discover what it means to truly believe in the work that you do at West Coast University. At West Coast University, we have the privilege of educating students seeking careers in healthcare and guide them through their transformational journey from student to caregiver. Our associates are united behind that purpose and share a deep commitment to our values of teamwork, collegiality, transparency, and a student-centric approach to all we do. This focus creates an aligned, nimble, and consensus-driven culture that is solution-oriented and supports our associates' professional growth. WCU EEO Statement
West Coast University is proud to be an equal opportunity employer. We embrace diversity and are dedicated to creating an inclusive environment for all associates.
At West Coast University, we share a passion for students and transforming healthcare education! As an associate for a certified Great Place to Work, you will join a collaborative, student-centric culture valuing academic integrity, mutual respect, student learning, service, responsiveness, innovation, diversity, and stewardship. As a part of this team, you will guide students to do more than change their own lives
you will help change the lives of every patient they care for throughout their career. You will make an impact by: Answering a high volume of inbound calls/outbound dials and providing outstanding customer service to prospective students, fellow co-workers, and executives. Receiving and screening inbound calls for both American Career College and West Coast University. Routing them to appropriate departments or individuals at the campuses, taking detailed/accurate messages and forwarding accordingly. Following scripts based on call and providing information to prospective students in response to inquiries; performing data entry of personal information (name, address, source, email, phone number, etc.), transferring calls to the Admissions team member and assigning the CRM record/information to the advisor based on rotation. Being responsible for outbound calls for both American Career College and West Coast University using a Telephone Automatic dialing system to all web/affiliate inquiries that inquire via the internet. Following script and scheduling Info-Sessions and/or appointments for prospective students to visit the campus. Taking appropriate information for Career Service Employer calls. Transferring calls to program specialist accordingly or taking detailed messages and forwarding. Monitoring multiple queues throughout the day and reviewing the invalid inquiries or inquiries that have been returned to queue. Your experience includes: Minimum 2 years' experience preferred. Customer Service experience. A minimum of one to two years' experience as a Call Center, Customer Service Representative, receptionist, or office related position. Experience with handling a high volume of telephone calls with courtesy, speed, and accuracy. Telephone Auto Dialing System experience preferred. Education: High School Graduate or equivalent required. CA Salary Range
USD $21.43 - USD $28.95 /Hr. Bonus Eligible
No WCU Company Overview
Do you want a career that allows you to make a difference in other people's lives? Discover what it means to truly believe in the work that you do at West Coast University. At West Coast University, we have the privilege of educating students seeking careers in healthcare and guide them through their transformational journey from student to caregiver. Our associates are united behind that purpose and share a deep commitment to our values of teamwork, collegiality, transparency, and a student-centric approach to all we do. This focus creates an aligned, nimble, and consensus-driven culture that is solution-oriented and supports our associates' professional growth. WCU EEO Statement
West Coast University is proud to be an equal opportunity employer. We embrace diversity and are dedicated to creating an inclusive environment for all associates.