Order Management Specialist-International
Fortive, Everett, WA, United States
Order Support Specialist
The Order Support Specialist manages international transactions received from Fluke distributors, customers, subsidiaries, service centers, and suppliers globally. Responsibilities include customer support, order processing, expediting orders, tracking status, telephone support, monitoring contract commitments, preparing documentation, and ensuring compliance with domestic and international export regulations. This role acts as a liaison between Operations, Shipping, Sales, Finance, and customers to resolve order-related inquiries and escalations. The specialist is responsible for country-level customs requirements, customer-specific account profiles, and coordination with carriers and freight forwarders to meet logistical needs for international customers. This is a critical customer-facing position requiring strong oral and written communication skills. A professional with prior experience in order management, customer support, or a related operational role. This individual applies foundational knowledge of order processing, customer interaction, and transactional accuracy while building proficiency in Fluke systems, international order requirements, and company-specific processes. The role manages standard transactions and customer inquiries while receiving guidance on more complex scenarios, international compliance considerations, and non-standard order situations. As knowledge grows, the specialist develops the ability to independently resolve issues and manage transactions with increasing complexity. Responsibilities include: Provide support to customers, distributors, and sales teams for order-related inquiries. Processes international sales orders with occasional guidance from senior team members. Ensure documentation accuracy and compliance with established procedures. Coordinate with cross-functional teams (Shipping, Planning, Operations) to resolve routine inquiries. Monitor sales order status, shipment progress and backlog activities, and communicate updates to customers and internal stakeholders. Assist with reconciliation of purchase orders and pricing accuracy. Support Finance on basic payment documentation when required. Participate in internal audits and training activities to build proficiency. Maintain and update documentation and standard work as directed. Assist with other departmental responsibilities as needed. Escalate complex issues or discrepancies for review and resolution. Participates in daily management and visual management activities. Required skills/abilities include: High School Diploma or GED required; Associate or Bachelor's degree preferred. Experience in billing, accounts receivable, financial services, or order management. Strong attention to detail and problem-solving skills. Proficiency in Oracle or equivalent ERP system. Understanding of: Freight forwarding and small parcel shipments. Incoterms. International compliance. Strong written and verbal communication skills. Proficiency with MS Word, Excel, PowerPoint, Teams, and Outlook. Bilingual Spanish preferred. Follows established procedures and guidelines and escalates complex issues. Fortive Corporation Overview: Fortive's essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions. We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions. We are a diverse team 17,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact. At Fortive, we believe in you. We believe in your potentialyour ability to learn, grow, and make a difference. At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone. At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating. Fortive: For you, for us, for growth. About Fluke: Fluke is leading the world in creating software, test tools and technology that will support customers today and in the future. We are a customer-obsessed market leader with a strong reputation for reliability, quality and safety. A wholly owned subsidiary of Fortive Corporation (www.fortive.com), Fluke is a global corporation headquartered in the greater Seattle area. Driven by the successful Fortive Business System, Fluke offers the passion of a startup with the resources of a Fortune 500 company. We are focused on the growth of our individual employees, teams and the Fluke brand. We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com. This position is also eligible for bonus as part of the total compensation package. The salary range for this position (in local currency) is $19.81 - 36.73 hourly.
The Order Support Specialist manages international transactions received from Fluke distributors, customers, subsidiaries, service centers, and suppliers globally. Responsibilities include customer support, order processing, expediting orders, tracking status, telephone support, monitoring contract commitments, preparing documentation, and ensuring compliance with domestic and international export regulations. This role acts as a liaison between Operations, Shipping, Sales, Finance, and customers to resolve order-related inquiries and escalations. The specialist is responsible for country-level customs requirements, customer-specific account profiles, and coordination with carriers and freight forwarders to meet logistical needs for international customers. This is a critical customer-facing position requiring strong oral and written communication skills. A professional with prior experience in order management, customer support, or a related operational role. This individual applies foundational knowledge of order processing, customer interaction, and transactional accuracy while building proficiency in Fluke systems, international order requirements, and company-specific processes. The role manages standard transactions and customer inquiries while receiving guidance on more complex scenarios, international compliance considerations, and non-standard order situations. As knowledge grows, the specialist develops the ability to independently resolve issues and manage transactions with increasing complexity. Responsibilities include: Provide support to customers, distributors, and sales teams for order-related inquiries. Processes international sales orders with occasional guidance from senior team members. Ensure documentation accuracy and compliance with established procedures. Coordinate with cross-functional teams (Shipping, Planning, Operations) to resolve routine inquiries. Monitor sales order status, shipment progress and backlog activities, and communicate updates to customers and internal stakeholders. Assist with reconciliation of purchase orders and pricing accuracy. Support Finance on basic payment documentation when required. Participate in internal audits and training activities to build proficiency. Maintain and update documentation and standard work as directed. Assist with other departmental responsibilities as needed. Escalate complex issues or discrepancies for review and resolution. Participates in daily management and visual management activities. Required skills/abilities include: High School Diploma or GED required; Associate or Bachelor's degree preferred. Experience in billing, accounts receivable, financial services, or order management. Strong attention to detail and problem-solving skills. Proficiency in Oracle or equivalent ERP system. Understanding of: Freight forwarding and small parcel shipments. Incoterms. International compliance. Strong written and verbal communication skills. Proficiency with MS Word, Excel, PowerPoint, Teams, and Outlook. Bilingual Spanish preferred. Follows established procedures and guidelines and escalates complex issues. Fortive Corporation Overview: Fortive's essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions. We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions. We are a diverse team 17,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact. At Fortive, we believe in you. We believe in your potentialyour ability to learn, grow, and make a difference. At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone. At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating. Fortive: For you, for us, for growth. About Fluke: Fluke is leading the world in creating software, test tools and technology that will support customers today and in the future. We are a customer-obsessed market leader with a strong reputation for reliability, quality and safety. A wholly owned subsidiary of Fortive Corporation (www.fortive.com), Fluke is a global corporation headquartered in the greater Seattle area. Driven by the successful Fortive Business System, Fluke offers the passion of a startup with the resources of a Fortune 500 company. We are focused on the growth of our individual employees, teams and the Fluke brand. We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com. This position is also eligible for bonus as part of the total compensation package. The salary range for this position (in local currency) is $19.81 - 36.73 hourly.