Customer Service Rep
Loanmax Title Loans, Waco, TX, United States
Customer Service Representative
LoanStar Title Loans 3705 West Industrial Boulevard Waco, TX 76711 Pay Range $14.50 per hour Compensation is based on experience, qualifications, and performance. Bonus opportunities may be available where applicable but not guaranteed. Schedule Full-Time in store position Monday
Friday: 10:00 AM
6:00 PM Rotating Saturdays: 9:00 AM
2:00 PM Never work on Sundays About the Position
Our Customer Service Representatives are responsible for assisting potential borrowers and current customers with questions regarding loan products, evaluating vehicles, managing loans and payments, and maintaining regular communication with customers regarding their accounts. This includes making courtesy calls when necessary and ensuring compliance with company policies and procedures. Customer Service Representatives are the heart of our business and play a critical role in delivering the honest, respectful service our customers expect. Key Responsibilities
Provide exceptional customer service in person and by phone
Explain loan products, terms, and payment options clearly and professionally
Evaluate vehicles and process loan applications
Manage customer accounts and payment processing
Perform data entry and maintain accurate records
Make courtesy reminder calls as needed
Maintain compliance with company policies and applicable laws What We Offer
Competitive pay 6 paid holidays Paid vacation Paid on-the-job training Full-time, stable work schedule Career growth opportunities Medical, dental, vision, and other voluntary benefit options available beginning on the 91st day of employment, subject to plan terms and eligibility requirements. Qualifications
General
Must be able to work full-time schedule listed above
Positive attitude and strong work ethic
Excellent communication skills
Detail-oriented and organized Education
High school diploma or equivalent required Experience
Previous customer service experience preferred but not required
Computer and data entry experience preferred but not required Personal Attributes
We are seeking individuals who are motivated, honest, dependable, and looking for a long-term career opportunity. We value team members who represent our company with integrity and professionalism within the communities we serve. About LoanStar Title Loans
LoanStar Title Loans and its affiliated companies operate nearly 1,000 stores in more than twenty states nationwide. Since 1990, we have been committed to providing short-term loans through a process that is fast and hassle-free, with straightforward terms and competitive pricing, all while delivering excellent customer service. Additional Requirements
Must be able to pass a company background screening, which may include criminal, credit, and employment verification, consistent with applicable state and federal laws. Equal Opportunity Employer
LoanStar Title Loans is an Equal Opportunity Employer. We consider applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other protected characteristic in accordance with applicable law.
LoanStar Title Loans 3705 West Industrial Boulevard Waco, TX 76711 Pay Range $14.50 per hour Compensation is based on experience, qualifications, and performance. Bonus opportunities may be available where applicable but not guaranteed. Schedule Full-Time in store position Monday
Friday: 10:00 AM
6:00 PM Rotating Saturdays: 9:00 AM
2:00 PM Never work on Sundays About the Position
Our Customer Service Representatives are responsible for assisting potential borrowers and current customers with questions regarding loan products, evaluating vehicles, managing loans and payments, and maintaining regular communication with customers regarding their accounts. This includes making courtesy calls when necessary and ensuring compliance with company policies and procedures. Customer Service Representatives are the heart of our business and play a critical role in delivering the honest, respectful service our customers expect. Key Responsibilities
Provide exceptional customer service in person and by phone
Explain loan products, terms, and payment options clearly and professionally
Evaluate vehicles and process loan applications
Manage customer accounts and payment processing
Perform data entry and maintain accurate records
Make courtesy reminder calls as needed
Maintain compliance with company policies and applicable laws What We Offer
Competitive pay 6 paid holidays Paid vacation Paid on-the-job training Full-time, stable work schedule Career growth opportunities Medical, dental, vision, and other voluntary benefit options available beginning on the 91st day of employment, subject to plan terms and eligibility requirements. Qualifications
General
Must be able to work full-time schedule listed above
Positive attitude and strong work ethic
Excellent communication skills
Detail-oriented and organized Education
High school diploma or equivalent required Experience
Previous customer service experience preferred but not required
Computer and data entry experience preferred but not required Personal Attributes
We are seeking individuals who are motivated, honest, dependable, and looking for a long-term career opportunity. We value team members who represent our company with integrity and professionalism within the communities we serve. About LoanStar Title Loans
LoanStar Title Loans and its affiliated companies operate nearly 1,000 stores in more than twenty states nationwide. Since 1990, we have been committed to providing short-term loans through a process that is fast and hassle-free, with straightforward terms and competitive pricing, all while delivering excellent customer service. Additional Requirements
Must be able to pass a company background screening, which may include criminal, credit, and employment verification, consistent with applicable state and federal laws. Equal Opportunity Employer
LoanStar Title Loans is an Equal Opportunity Employer. We consider applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other protected characteristic in accordance with applicable law.