Customer Service Representative I (Remote - Part Time - Weekends)
AdvaCare Systems, Chicago, IL, United States
Customer Service Representative I (Remote - Part Time - Weekends)
The Customer Service Representative I is a call center position responsible for being the first point of contact for all of AdvaCare's internal and external customers. Job duties include answering phones in a friendly, professional, customer-centric manner, scheduling deliveries, pickups, maintenance, and repairs for all facilities, home care, and hospice providers, acting as a customer liaison on issues of product availability, equipment assessments, and equipment troubleshooting, and being the point of primary contact for all customer service-related issues. Job requirements include empathy, passion, and enthusiasm for helping those in need, strong attention to detail and ability to multitask across multiple web-based order entry platforms, strong written and verbal communication skills, ability to compose clear, concise messages via email and instant message, ability to speak clearly and articulately when working with internal and external customers on the phone, strong computer/systems skills (Microsoft Office Suite, etc.), and access to home office set up. This is a weekend, part-time, remote work position, scheduled for sixteen (16) hours per weekend once training is completed. Initial training will be conducted on a full-time basis, Monday through Friday, 8:00 am to 4:30 pm (cst) starting on Monday, April 13, 2026, through May 8, 2026. Starting wage: $17.00/hr with an increase to $18.00/hr upon completion of training. Permanent schedule coverage availability
commences Saturday, May 9, 2026: Maximum of 16 hours per weekend, consisting of two 8-hour shifts (Saturday & Sunday - 12:30 pm to 9:00 pm). All hardware (computer, monitors, etc.) needed to work from home will be provided by AdvaCare Systems. Key words include Customer Service, Call Center, Healthcare, Durable Medical Equipment, Remote Work, Medical.
The Customer Service Representative I is a call center position responsible for being the first point of contact for all of AdvaCare's internal and external customers. Job duties include answering phones in a friendly, professional, customer-centric manner, scheduling deliveries, pickups, maintenance, and repairs for all facilities, home care, and hospice providers, acting as a customer liaison on issues of product availability, equipment assessments, and equipment troubleshooting, and being the point of primary contact for all customer service-related issues. Job requirements include empathy, passion, and enthusiasm for helping those in need, strong attention to detail and ability to multitask across multiple web-based order entry platforms, strong written and verbal communication skills, ability to compose clear, concise messages via email and instant message, ability to speak clearly and articulately when working with internal and external customers on the phone, strong computer/systems skills (Microsoft Office Suite, etc.), and access to home office set up. This is a weekend, part-time, remote work position, scheduled for sixteen (16) hours per weekend once training is completed. Initial training will be conducted on a full-time basis, Monday through Friday, 8:00 am to 4:30 pm (cst) starting on Monday, April 13, 2026, through May 8, 2026. Starting wage: $17.00/hr with an increase to $18.00/hr upon completion of training. Permanent schedule coverage availability
commences Saturday, May 9, 2026: Maximum of 16 hours per weekend, consisting of two 8-hour shifts (Saturday & Sunday - 12:30 pm to 9:00 pm). All hardware (computer, monitors, etc.) needed to work from home will be provided by AdvaCare Systems. Key words include Customer Service, Call Center, Healthcare, Durable Medical Equipment, Remote Work, Medical.