Customer Service Representative

The Customer Support specialist is responsible for resolving customer issues, concerns, escalations and inquiries. The support specialist performs daily responsibilities via email & via phone to ensure that our customer needs are being taken care of with efficient and effective service and resolution. Review and resolve assigned issues and inquiries Ensure mandatory Queue coverage Cancellations and Rejections Assist and Support EspriGas “TMG” customer request Ability to assist and manage department mailboxes Serve as communicator between Customer Service and Key Accounts Ability to work with Airgas internal associates across the organization Assist with overflow calls Rush Deliveries Assist with Non-Strategic Return Labels Manage FTO’s Order Entry for Esprigas Assist with problem solving for Esprigas Assist with Escalations Qualifications To perform this job successfully within a timely manner with a sense of urgency for our customer needs. The requirements listed below are representative of the knowledge, skills and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Good organizational and people skills. Accountability, assume responsibility for all actions and follow through to ensure you and your team complete tasks and assignments with attention to detail. Professionalism, present yourself in person and on the telephone in a way that is refined, polished, courteous, controlled, warm and helpful. Positive Attitude, wear a smile and conduct yourself with an upbeat demeanor, while demonstrating flexibility and approachability towards team members, customers and patients. Problem Solving, proactive in anticipating and preventing problems before they arise, and addressing them and taking ownership. Responsiveness, respond promptly to the needs of our internal and external customers. Initiative, if a task needs to be done willing to provide above and beyond efforts. Stewardship protects and ensures the best interest for the company. Leadership, mentor to peers and fellow team members and new employees by exemplifying the characteristics of excellent customer service at all times. Compassion, caring and empathetic to feelings, thoughts and experiences of team members, customers without judgment. Collaboration among team members and other departments on team building ideas, creation of processes, assisting others and taking ownership.