Inbound Call Center Representative

CoWorx Staffing Services - - Responsibilities: Troubleshoot and diagnose device service issues via phone; Deliver outstanding customer service by actively listening to end users concerns, empathizing with their situation, and providing clear and concise solutions to meet their needs.; Maintain detailed and accurate records of all support requests, including steps taken and resolutions provided, using our ticketing system.; Collaborate with team members to share insights, best practices, and technical knowledge, contributing to a positive and supportive team environment.; Assist end users in understanding basic IT concepts, such as software installations, password resets, and system configurations.