Customer Service Rep
Magiera & Associates, LLC, Grand Island, NE, United States
Benefits:
Donation matching
Opportunity for advancement
Paid time off
Training & development
Job Summary The Customer Service Representative delivers top-tier support to potential and existing clients while helping the agency hit its service targets. You'll cross-sell when it makes sense, loop in sales pros, and keep everything moving smoothly. Starting hourly wage of $17.00 with opportunity for pay increases as you enhance your skills and expertise. Our agency is committed to recognizing and rewarding growth offering clear pathways to higher compensation.
Responsibilities
Provides personalized, professional customer service experiences by building trust and developing strong customer relationships
Responds to customer inquiries regarding coverages, billing, claims, or products by following established agency processes and procedures
Drives customer satisfaction by following J.D. Power’s best practices: Personal Insurance Review, rate revision notification, and claims process
Processes change to existing accounts and policies
Serves as a liaison on behalf of the customer between the agency and various business partners
Assists customers with claims by directing them to the appropriate Claims Department contacts and resources. Follows up to ensure customer needs are addressed.
Schedules appointments with existing or prospective customers for agency employees
Qualifications
Demonstrated customer service experience
Effective communication skills
Experienced with PC software applications (Microsoft Office Suites, Internet Explorer)
Solid knowledge and understanding of basic mathematical skills·
This position is an Agency Team Member working for the Agency Owner and is not an employee of American Family Insurance.
Donation matching
Opportunity for advancement
Paid time off
Training & development
Job Summary The Customer Service Representative delivers top-tier support to potential and existing clients while helping the agency hit its service targets. You'll cross-sell when it makes sense, loop in sales pros, and keep everything moving smoothly. Starting hourly wage of $17.00 with opportunity for pay increases as you enhance your skills and expertise. Our agency is committed to recognizing and rewarding growth offering clear pathways to higher compensation.
Responsibilities
Provides personalized, professional customer service experiences by building trust and developing strong customer relationships
Responds to customer inquiries regarding coverages, billing, claims, or products by following established agency processes and procedures
Drives customer satisfaction by following J.D. Power’s best practices: Personal Insurance Review, rate revision notification, and claims process
Processes change to existing accounts and policies
Serves as a liaison on behalf of the customer between the agency and various business partners
Assists customers with claims by directing them to the appropriate Claims Department contacts and resources. Follows up to ensure customer needs are addressed.
Schedules appointments with existing or prospective customers for agency employees
Qualifications
Demonstrated customer service experience
Effective communication skills
Experienced with PC software applications (Microsoft Office Suites, Internet Explorer)
Solid knowledge and understanding of basic mathematical skills·
This position is an Agency Team Member working for the Agency Owner and is not an employee of American Family Insurance.