Employee Relations Specialist
Sweeping Corporation of America, Cleveland, OH, United States
Overview
Sweeping Corporation of America (SCA) is the nation’s leading street sweeping company, operating in over 20 states and supporting more than 600 municipalities, counties, and government agencies. With over six million miles serviced annually, SCA focuses on the delivery of high-performance street sweeping, jet-vac, and environmental services to provide uninterrupted, accountable, and results-driven services tailored to client needs. Our mission is to provide essential sweeping and environmental services that support cleaner, safer, and more sustainable communities. WHY JOIN SCA? At SCA, our community, employees and customers are at the heart of everything we do. We are committed to improving people’s quality of life by creating safer, more sustainable environments, and fostering a culture of respect and integrity. We offer a competitive benefits package including Medical, Dental, Vision, and 401K with company match, as well as company-paid life insurance. Our On Demand pay service lets you get paid as you earn. Job Title, Location & Travel
Job Title: Employee Relations Specialist – Full-Time Location: Cleveland, OH / Tampa, FL – Hybrid Travel: Minimal (1-10%) What you’ll do
As an Employee Relations (ER) Specialist in the Human Resources Department, you’ll help shape operations, support our field teams, and deliver critical services that make a visible impact every day. You’ll lead, optimize processes, and provide essential support to contribute to the company’s success and the communities we serve. Your daily impact:
The job responsibilities below outline the core duties and expectations of a position, providing clarity on how the role supports Company goals. This is not an exhaustive list and responsibilities may shift over time to reflect new priorities, processes, or technologies. Employee Relations Case Management: Serve as the first point of contact for HR cases, providing timely and consistent responses to employee relations inquiries and escalating complex issues as appropriate. Investigations & Documentation: Conduct investigations, document findings, and provide recommendations on cases. Policy Interpretation & Guidance: Provide clear guidance to managers and employees on Company policies, standards, and employee relations best practices. Compliance Training Administration: Coordinate, track, and follow up on required compliance training programs, ensuring deadlines and standards are met. Training Content Support: Partner with HR, Legal, and Compliance teams to update and maintain training materials in alignment with new laws and policy changes. Legal & Records Requests: Manage personnel file requests, subpoena responses, unemployment claims, and other legal documentation requests while maintaining confidentiality and data privacy. Document Management: Maintain organized, compliant records in accordance with HR data retention and documentation requirements. Quarterly ER Review Leadership: Lead the quarterly employee relations review process, including data collection, analysis, and preparation of insights for HR leadership. Trend Analysis & Reporting: Identify patterns in case types, performance actions, turnover, and compliance issues to inform proactive interventions. Process & Policy Improvement: Recommend enhancements to policies, procedures, and workflows based on ER trends, case themes, and organizational needs. Cross-Functional Collaboration: Work with HR, Legal, Compliance, and Operations partners to ensure alignment on ER issues, investigations, litigations, emerging risks, and recommended actions. Change Management & Communication Support: Support communications related to policy updates, compliance reminders, and ER programs to strengthen organizational consistency. Risk Mitigation: Apply sound judgment and employment law knowledge to reduce organizational risk and ensure fair, consistent employee treatment, escalating issues to the Legal Department where appropriate. Minimum Job Requirements
Minimum qualifications define the essential skills, experience, and abilities needed to succeed in the role. They may evolve as the job and business requirements change. Experience: 2 years of employee relations experience Education: Bachelor’s degree in a related field Skills & Competencies
Employee Relations Expertise: Applies employee relations and accommodation principles to ensure fair, consistent, and compliant issue resolution. Investigation & Documentation: Conducts thorough investigations and produces clear, accurate findings and recommendations. Communication & Influence: Communicates with clarity, builds trust, and guides managers through sensitive or complex matters. Data Analysis & Reporting: Identifies trends, assesses risks, and provides actionable insights that inform proactive interventions. Critical Thinking & Problem Solving: Evaluates situations objectively and makes sound, well-reasoned decisions in high-risk or ambiguous scenarios. Benefits & Wellness at SCA
We believe great people deserve great perks. When you join SCA, you’re not just keeping the streets clean—you’re paving the way to a better future with strong benefits. Here’s what we offer: 401(k) with Match: Plan for the long haul—retirement is another kind of clean sweep. Health, Dental, Vision & Life Insurance: Benefits designed to support you and your family’s wellbeing and future. Short- & Long-Term Disability: Financial protection during life’s potholes. Indemnity Insurance: Extra protection for life’s detours. Paid Time Off & Holidays: Downtime is essential for performance. Training Programs: Opportunities for learning and career advancement. Team Focus: We show up for our customers and each other, every day. A Culture that Cares: Respect, safety, and growth are core to how we work. Rooted in Respect: A trusted, community-focused company with people-first leadership. Physical Requirements & Travel
Physical requirements outline the essential on-the-job demands needed to perform the role safely and effectively. Lifting: Up to 15 lbs (office supplies, files, small equipment) Sitting/Standing: Primarily desk-based with occasional standing or walking Dexterity: Use of computers, phones, and standard office equipment Visual & Auditory: Normal or corrected vision and hearing sufficient for office work Travel: Occasional local travel may be required for meetings or site visits Attendance: Regular and predictable attendance is an essential job function SCA is a military-friendly employer and encourages veterans, military spouses, and family members to apply. We are an equal opportunity employer and do not discriminate based on age, color, race, religion, disability, gender, sexual orientation, national origin, or any protected status. Your personal data will be used solely in the application process and is not sold or used for other purposes. SCA is an at-will employer and a Drug-Free Workplace. About the company: Sweeping Corporation of America Be vigilant about potential scams and phishing attempts when evaluating the trustworthiness of sources. SupportFinity is not responsible for consequences arising from disclosing information to unauthorized or fraudulent entities.
#J-18808-Ljbffr
Sweeping Corporation of America (SCA) is the nation’s leading street sweeping company, operating in over 20 states and supporting more than 600 municipalities, counties, and government agencies. With over six million miles serviced annually, SCA focuses on the delivery of high-performance street sweeping, jet-vac, and environmental services to provide uninterrupted, accountable, and results-driven services tailored to client needs. Our mission is to provide essential sweeping and environmental services that support cleaner, safer, and more sustainable communities. WHY JOIN SCA? At SCA, our community, employees and customers are at the heart of everything we do. We are committed to improving people’s quality of life by creating safer, more sustainable environments, and fostering a culture of respect and integrity. We offer a competitive benefits package including Medical, Dental, Vision, and 401K with company match, as well as company-paid life insurance. Our On Demand pay service lets you get paid as you earn. Job Title, Location & Travel
Job Title: Employee Relations Specialist – Full-Time Location: Cleveland, OH / Tampa, FL – Hybrid Travel: Minimal (1-10%) What you’ll do
As an Employee Relations (ER) Specialist in the Human Resources Department, you’ll help shape operations, support our field teams, and deliver critical services that make a visible impact every day. You’ll lead, optimize processes, and provide essential support to contribute to the company’s success and the communities we serve. Your daily impact:
The job responsibilities below outline the core duties and expectations of a position, providing clarity on how the role supports Company goals. This is not an exhaustive list and responsibilities may shift over time to reflect new priorities, processes, or technologies. Employee Relations Case Management: Serve as the first point of contact for HR cases, providing timely and consistent responses to employee relations inquiries and escalating complex issues as appropriate. Investigations & Documentation: Conduct investigations, document findings, and provide recommendations on cases. Policy Interpretation & Guidance: Provide clear guidance to managers and employees on Company policies, standards, and employee relations best practices. Compliance Training Administration: Coordinate, track, and follow up on required compliance training programs, ensuring deadlines and standards are met. Training Content Support: Partner with HR, Legal, and Compliance teams to update and maintain training materials in alignment with new laws and policy changes. Legal & Records Requests: Manage personnel file requests, subpoena responses, unemployment claims, and other legal documentation requests while maintaining confidentiality and data privacy. Document Management: Maintain organized, compliant records in accordance with HR data retention and documentation requirements. Quarterly ER Review Leadership: Lead the quarterly employee relations review process, including data collection, analysis, and preparation of insights for HR leadership. Trend Analysis & Reporting: Identify patterns in case types, performance actions, turnover, and compliance issues to inform proactive interventions. Process & Policy Improvement: Recommend enhancements to policies, procedures, and workflows based on ER trends, case themes, and organizational needs. Cross-Functional Collaboration: Work with HR, Legal, Compliance, and Operations partners to ensure alignment on ER issues, investigations, litigations, emerging risks, and recommended actions. Change Management & Communication Support: Support communications related to policy updates, compliance reminders, and ER programs to strengthen organizational consistency. Risk Mitigation: Apply sound judgment and employment law knowledge to reduce organizational risk and ensure fair, consistent employee treatment, escalating issues to the Legal Department where appropriate. Minimum Job Requirements
Minimum qualifications define the essential skills, experience, and abilities needed to succeed in the role. They may evolve as the job and business requirements change. Experience: 2 years of employee relations experience Education: Bachelor’s degree in a related field Skills & Competencies
Employee Relations Expertise: Applies employee relations and accommodation principles to ensure fair, consistent, and compliant issue resolution. Investigation & Documentation: Conducts thorough investigations and produces clear, accurate findings and recommendations. Communication & Influence: Communicates with clarity, builds trust, and guides managers through sensitive or complex matters. Data Analysis & Reporting: Identifies trends, assesses risks, and provides actionable insights that inform proactive interventions. Critical Thinking & Problem Solving: Evaluates situations objectively and makes sound, well-reasoned decisions in high-risk or ambiguous scenarios. Benefits & Wellness at SCA
We believe great people deserve great perks. When you join SCA, you’re not just keeping the streets clean—you’re paving the way to a better future with strong benefits. Here’s what we offer: 401(k) with Match: Plan for the long haul—retirement is another kind of clean sweep. Health, Dental, Vision & Life Insurance: Benefits designed to support you and your family’s wellbeing and future. Short- & Long-Term Disability: Financial protection during life’s potholes. Indemnity Insurance: Extra protection for life’s detours. Paid Time Off & Holidays: Downtime is essential for performance. Training Programs: Opportunities for learning and career advancement. Team Focus: We show up for our customers and each other, every day. A Culture that Cares: Respect, safety, and growth are core to how we work. Rooted in Respect: A trusted, community-focused company with people-first leadership. Physical Requirements & Travel
Physical requirements outline the essential on-the-job demands needed to perform the role safely and effectively. Lifting: Up to 15 lbs (office supplies, files, small equipment) Sitting/Standing: Primarily desk-based with occasional standing or walking Dexterity: Use of computers, phones, and standard office equipment Visual & Auditory: Normal or corrected vision and hearing sufficient for office work Travel: Occasional local travel may be required for meetings or site visits Attendance: Regular and predictable attendance is an essential job function SCA is a military-friendly employer and encourages veterans, military spouses, and family members to apply. We are an equal opportunity employer and do not discriminate based on age, color, race, religion, disability, gender, sexual orientation, national origin, or any protected status. Your personal data will be used solely in the application process and is not sold or used for other purposes. SCA is an at-will employer and a Drug-Free Workplace. About the company: Sweeping Corporation of America Be vigilant about potential scams and phishing attempts when evaluating the trustworthiness of sources. SupportFinity is not responsible for consequences arising from disclosing information to unauthorized or fraudulent entities.
#J-18808-Ljbffr