"Fly Away" Field Service Representative
CACI International Inc, Sterling, VA, United States
Overview
Job Title: "Fly Away" Field Service Representative Job Category: Engineering and Technical Support Time Type: Full time Minimum Clearance Required to Start: Top Secret Employee Type: Regular Percentage of Travel Required: Up to 50% Type of Travel: Local * * * Job Description:
As a local “Fly-Away” Field Service Representative (FSR) you will be responsible for providing technical support for our deployed and local ‘factory’ signal processing systems. You will support tasks in both CONUS and OCONUS locations. This role requires the ability to “fly” on short notice to assist with maintaining any one of our several deployed systems around the globe. Tasks include regularly scheduled maintenance activities, hands-on troubleshooting hardware issues, performing hardware replacements and installations, as well as aiding with next generation hardware deployments. Additional duties include administratively tracking FSR-related tasks in our ticketing system for proper documentation. In this role, you must maintain flexibility in mission expectations and requirements and be able to follow through on various tasks that are required to keep existing and future systems online and functioning properly. Responsibilities
Approximately 60% of time at local “factory” at Sterling location &/or Manassas Warehouse Remotely monitor health and status of deployed OCONUS systems Support logistics operations and aide with asset management responsibilities Assist with management of spare pools to ensure availability and accountability Escalate any hardware issues or system outages to leadership immediately Assist with ticket management, and track all known hardware issues within Jira ticketing system Approximately 40% of time deployed to various OCONUS locations Perform preventative maintenance checks and services (PMCS) Conduct hardware replacements and/or upgrades Monitor and maintain system hardware and software Troubleshoot any technical problems or issues to determine possible solutions Conduct and/or assist local unit with site surveys (for future system installation) Conduct refresher training for operators, when necessary Support customer operations and system administrator personnel Required Skills/Experience
Ability to troubleshoot complex hardware and network issues Experience maintaining hardware systems, including cable repair Linux System Administration CompTIA Security+ certification, or obtain within 90 days of hire Physically able to regularly deploy, travel and conduct the physical actions necessary to include lifting, racking and stacking equipment (70+ lbs) Desired Skills/Experience
Prior Military or DoD experience Previous experience as a traveling Field Support Representative Experience maintaining servers, network and/or communication equipment SIGINT background College Degree or applicable technical certifications Travel
Overseas travel required: 40% Clearance
Active TS required, must be SCI eligible What We Can Offer You
We’ve been named a Best Place to Work by the Washington Post. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive benefits and learning and development opportunities. We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities. For over 60 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success. What You Can Expect
We place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation. We also emphasize a culture of integrity, an environment of trust, a focus on continuous growth, and a supportive benefits program. Pay Range
There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. The Proposed Salary Range For This Position Is
$70,800 - $148,600 CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.
#J-18808-Ljbffr
Job Title: "Fly Away" Field Service Representative Job Category: Engineering and Technical Support Time Type: Full time Minimum Clearance Required to Start: Top Secret Employee Type: Regular Percentage of Travel Required: Up to 50% Type of Travel: Local * * * Job Description:
As a local “Fly-Away” Field Service Representative (FSR) you will be responsible for providing technical support for our deployed and local ‘factory’ signal processing systems. You will support tasks in both CONUS and OCONUS locations. This role requires the ability to “fly” on short notice to assist with maintaining any one of our several deployed systems around the globe. Tasks include regularly scheduled maintenance activities, hands-on troubleshooting hardware issues, performing hardware replacements and installations, as well as aiding with next generation hardware deployments. Additional duties include administratively tracking FSR-related tasks in our ticketing system for proper documentation. In this role, you must maintain flexibility in mission expectations and requirements and be able to follow through on various tasks that are required to keep existing and future systems online and functioning properly. Responsibilities
Approximately 60% of time at local “factory” at Sterling location &/or Manassas Warehouse Remotely monitor health and status of deployed OCONUS systems Support logistics operations and aide with asset management responsibilities Assist with management of spare pools to ensure availability and accountability Escalate any hardware issues or system outages to leadership immediately Assist with ticket management, and track all known hardware issues within Jira ticketing system Approximately 40% of time deployed to various OCONUS locations Perform preventative maintenance checks and services (PMCS) Conduct hardware replacements and/or upgrades Monitor and maintain system hardware and software Troubleshoot any technical problems or issues to determine possible solutions Conduct and/or assist local unit with site surveys (for future system installation) Conduct refresher training for operators, when necessary Support customer operations and system administrator personnel Required Skills/Experience
Ability to troubleshoot complex hardware and network issues Experience maintaining hardware systems, including cable repair Linux System Administration CompTIA Security+ certification, or obtain within 90 days of hire Physically able to regularly deploy, travel and conduct the physical actions necessary to include lifting, racking and stacking equipment (70+ lbs) Desired Skills/Experience
Prior Military or DoD experience Previous experience as a traveling Field Support Representative Experience maintaining servers, network and/or communication equipment SIGINT background College Degree or applicable technical certifications Travel
Overseas travel required: 40% Clearance
Active TS required, must be SCI eligible What We Can Offer You
We’ve been named a Best Place to Work by the Washington Post. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive benefits and learning and development opportunities. We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities. For over 60 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success. What You Can Expect
We place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation. We also emphasize a culture of integrity, an environment of trust, a focus on continuous growth, and a supportive benefits program. Pay Range
There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. The Proposed Salary Range For This Position Is
$70,800 - $148,600 CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.
#J-18808-Ljbffr