Customer Service Representative - Tennova Orthopedics Turkey Creek

Community Health Systems - - Responsibilities: Responds to customer inquiries via phone, email, live chat, and written correspondence, ensuring a courteous and professional interaction.; Handles inbound calls from both internal and external customers, creating service cases and documenting all interactions accurately.; Demonstrates empathy and active listening skills to understand customer concerns and provide appropriate resolutions.; Researches and resolves customer complaints, billing issues, and service-related concerns in accordance with company policies and procedures.; Accurately updates and maintains customer records and case notes in the system, ensuring complete documentation of issues and resolutions.