Inside Sales Specialist
Busch Group, Virginia Beach, VA, United States
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Busch Vacuum Solutions is a leading manufacturer of vacuum pumps, compressors, and blowers for use in industries such as semiconductor manufacturing, food processing, metallurgy, biomedical, and material handling.
Busch Vacuum Solutions has an immediate direct-hire opportunity open for an Inside Sales Specialist.
If you are self-driven, customer-oriented and want to work on a collaborative team, apply
NOW
for an opportunity to find out why Busch is an amazing place to work! POSITION SUMMARY
The Inside Sales Specialist (ISS) drives revenue by proactively engaging customers to promote vacuum solutions. With a strong customer service focus, the ISS responds to inbound inquiries, identifies upselling opportunities to convert opportunities to vacuum solution sales. This role is pivotal in driving customer retention and maximizing service revenue. ESSENTIAL FUNCTIONS
Reasonable Accommodations Statement To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions. Essential Functions Statement(s) Respond quickly and professionally to customer requests via phone, email, and web sources. Proactively upsell products and solutions. Follow up on recent sales quotations to close additional business. Generate accurate and timely quotes using SAP/CRM. Log all customer interactions, opportunities, and quotes in CRM to ensure transparency and forecast accuracy. Partner with stakeholders to ensure seamless handoff and fulfillment of Busch Group products. Support Sales Managers and Business Development Managers by identifying leads and other opportunities for solutions-selling. Customer Education & Relationship Building Clearly communicate the value of Busch service preventative maintenance contracts, and Busch first party repairs in support of customer uptime and cost savings. Educate customers on lifecycle costs and benefits of proactive service planning. Maintain strong customer relationships through consistent follow-up, service reminders, and excellent after-sales support. Process Improvement & Feedback Provide input to refine workflow, quoting processes, and customer communication best practices. Share customer insights with Marketing and Product Marketing Managers to improve Busch product offerings and promotions. POSITION QUALIFICATIONS
Competency Statement(s) Accountability & Dependability - Takes personal responsibility for the quality and timeliness of work, and achieves results with little oversight Analytical Skills – Examines data to grasp issues, draw conclusions, solve problems, and process into meaningful data Communication, Oral - Ability to communicate effectively with others using the spoken word Communication, Written - Ability to communicate in writing clearly and concisely Customer Focus – Builds and maintains customer satisfaction with the products and services offered by the organization Customer Oriented – Ability to serve both external and internal clients by focusing on meeting client’s needs, understanding their concerns, and seeking to build trust Diversity Oriented – Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type Relationship Building – Builds constructive working relationships characterized by a high level of acceptance, cooperation, and mutual respect Reliability – The trait of being dependable and trustworthy Teamwork – Ability to give and receive team member assistance in working toward a common goal with a positive spirit SKILLS & ABILITIES
Education: Bachelor's Degree (four-year college or technical school) preferred; technical background a plus. Experience: 2+ years of inside sales or customer support experience (or comparable experience) preferred, ideally in industrial equipment or services. Strong customer service orientation with ability to handle multiple tasks in a fast-paced environment. Computer Skills: Proficiency with CRM and ERP systems such as Salesforce or SAP. Other Requirements: Clear communication skills with an ability to explain technical service offerings in customer-friendly terms. Busch Vacuum
Solutions
offers an attractive benefits package, which includes medical, dental, vision, EAP, tuition reimbursement, Legal Plan, 401K, PTO, and more! Opportunity for growth and advancement via on-the-job training, paid training/certifications, tuition reimbursement, and opportunities for advancement within the company. Busch values promoting from within! Moderately controlled manufacturing environment, moderate noise levels, fumes, and airborne particles, while working near moving mechanical parts. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions. To accomplish this job successfully, an individual must perform each essential function satisfactorily with or without reasonable accommodation. Why work for
Busch Vacuum Solutions
? As diverse and boundless as the world of vacuum is, so are the jobs and tasks at Busch. We welcome all talents, regardless of education, age, gender, or nationality; worldwide.
#J-18808-Ljbffr
NOW
for an opportunity to find out why Busch is an amazing place to work! POSITION SUMMARY
The Inside Sales Specialist (ISS) drives revenue by proactively engaging customers to promote vacuum solutions. With a strong customer service focus, the ISS responds to inbound inquiries, identifies upselling opportunities to convert opportunities to vacuum solution sales. This role is pivotal in driving customer retention and maximizing service revenue. ESSENTIAL FUNCTIONS
Reasonable Accommodations Statement To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions. Essential Functions Statement(s) Respond quickly and professionally to customer requests via phone, email, and web sources. Proactively upsell products and solutions. Follow up on recent sales quotations to close additional business. Generate accurate and timely quotes using SAP/CRM. Log all customer interactions, opportunities, and quotes in CRM to ensure transparency and forecast accuracy. Partner with stakeholders to ensure seamless handoff and fulfillment of Busch Group products. Support Sales Managers and Business Development Managers by identifying leads and other opportunities for solutions-selling. Customer Education & Relationship Building Clearly communicate the value of Busch service preventative maintenance contracts, and Busch first party repairs in support of customer uptime and cost savings. Educate customers on lifecycle costs and benefits of proactive service planning. Maintain strong customer relationships through consistent follow-up, service reminders, and excellent after-sales support. Process Improvement & Feedback Provide input to refine workflow, quoting processes, and customer communication best practices. Share customer insights with Marketing and Product Marketing Managers to improve Busch product offerings and promotions. POSITION QUALIFICATIONS
Competency Statement(s) Accountability & Dependability - Takes personal responsibility for the quality and timeliness of work, and achieves results with little oversight Analytical Skills – Examines data to grasp issues, draw conclusions, solve problems, and process into meaningful data Communication, Oral - Ability to communicate effectively with others using the spoken word Communication, Written - Ability to communicate in writing clearly and concisely Customer Focus – Builds and maintains customer satisfaction with the products and services offered by the organization Customer Oriented – Ability to serve both external and internal clients by focusing on meeting client’s needs, understanding their concerns, and seeking to build trust Diversity Oriented – Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type Relationship Building – Builds constructive working relationships characterized by a high level of acceptance, cooperation, and mutual respect Reliability – The trait of being dependable and trustworthy Teamwork – Ability to give and receive team member assistance in working toward a common goal with a positive spirit SKILLS & ABILITIES
Education: Bachelor's Degree (four-year college or technical school) preferred; technical background a plus. Experience: 2+ years of inside sales or customer support experience (or comparable experience) preferred, ideally in industrial equipment or services. Strong customer service orientation with ability to handle multiple tasks in a fast-paced environment. Computer Skills: Proficiency with CRM and ERP systems such as Salesforce or SAP. Other Requirements: Clear communication skills with an ability to explain technical service offerings in customer-friendly terms. Busch Vacuum
Solutions
offers an attractive benefits package, which includes medical, dental, vision, EAP, tuition reimbursement, Legal Plan, 401K, PTO, and more! Opportunity for growth and advancement via on-the-job training, paid training/certifications, tuition reimbursement, and opportunities for advancement within the company. Busch values promoting from within! Moderately controlled manufacturing environment, moderate noise levels, fumes, and airborne particles, while working near moving mechanical parts. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions. To accomplish this job successfully, an individual must perform each essential function satisfactorily with or without reasonable accommodation. Why work for
Busch Vacuum Solutions
? As diverse and boundless as the world of vacuum is, so are the jobs and tasks at Busch. We welcome all talents, regardless of education, age, gender, or nationality; worldwide.
#J-18808-Ljbffr