Account Manager
Snow Companies, Williamsburg, VA, United States
ACCOUNT MANAGER
ACCOUNTS – CLIENT SERVICES
JOB SUMMARY: The Account Manager position provides supplemental support to their overall client services team. This person is instrumental in the effort of ensuring client expectations are exceeded in terms of the specifications outlined in agreed-upon Statements of Work (SOW). Account Managers must have strong organizational, communication, and problem-solving skills. They must also be able to balance the needs of the client with the needs of Snow’s business. They must have the ability to quickly build trust and credibility with internal and potentially external stakeholders. They are responsible for communicating the status of an account to their superiors and their peers. In addition, they may be responsible for daily communication with the client. Snow’s business is centered around the patient journey, and the Account Manager, like all positions at Snow, must be open, compassionate, and sensitive to the unique life experiences of these patients and caregivers. The Account Manager must be able to incorporate the unique patient/caregiver experience into the strategies and solutions we provide to our clients. PATIENT PRIVACY: The core of our business is working with patients. It is most likely that you will come in contact withpersonally identifiable information (PII) and personal health information (PHI) of patients living withchronic illness. The Account Manager will be required to successfully complete and adhere to trainingcourses which may include, but are not limited to: • Snow Policies and Procedures • Health Insurance Portability and Accountability Act (HIPAA) requirements such as thePrivacy Rule, the Security Rule, and Sunshine Act reporting • Adverse Event (AE) Reporting • The promotional requirements for pharmaceuticals under the FDA and FTC and otherapplicable federal or state regulations • Privacy and Data Security ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES: The Account Manager must be able to perform the following essential duties and functions: Report to and assist the Account Director • Potentially interface directly with clients to maintain open and frequent communication • Coordinate the planning, scheduling, and implementation of marketing strategies and tacticsfor the organization • Interact with all members of the team to ensure the accuracy of information exchange andsmooth flow of product work in daily business • Document all marketing projects and meetings on an ongoing basis and complete summaryreports and analyses as needed • Keep ADs and VPs apprised of key issues regarding account status • Identify and implement methods to improve area operations, processes, efficiency, and serviceto clients • Where possible, identify opportunities for effective utilization of the Patient Ambassador ® modelin patient-engagement activities, strategies, and/or tactics • Thoroughly understand the disease category for each representative brand • Thoroughly understand the brand strategy, product attributes, main competitors, and majorissues facing the space for each representative brand • Interface with clients, contractors, healthcare professionals, and vendors with professionalism • Attend and contribute to all internal staff meetings • Promote teamwork by being collaborative and supportive of fellow employees’ projects • Maintain a favorable working relationship with all employees to promote a harmonious workingenvironment in order to facilitate positive employee morale, productivity, and continuedimprovement • Manage and track individual projects and follow up to ensure they are completed in alignmentwith agreed timelines • Maintain accurate, detailed, and honest records such as contact reports, status reports,dashboards, etc. • Support the implementation of promotional programs to publicize and promote variousactivities, events, and/or tactics • Represent the organization at various community functions and/or meetings; promote existingand new programs and/or policies • This position may include up to 20% travel The Account Manager may be asked to perform additional duties and responsibilitiesconsistent with those listed above based on business needs. KNOWLEDGE, SKILLS, AND ABILITIES: Knowledge: • General understanding of business and marketing concepts • General understanding of digital/social media marketing platforms and capabilities • Ability to synthesize and communicate statistics Skills & Abilities: • Strong communication/presentation skills • Strong conceptual skills • Proficient in Microsoft PowerPoint, Excel, and Word • Excellent organizational skills EDUCATION, EXPERIENCE, AND RELATED QUALIFICATIONS: Bachelor's degree from a four-year college or university and three to five years of related experienceand/or training preferred. Candidates must have a valid driver’s license. In some instances, apassport may be necessary. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employeeto successfully perform the essential functions of this job. Reasonable accommodations may be madeto enable individuals with disabilities to perform the essential functions. While performing the duties ofthis job, the employee is regularly required to stand; walk; sit; use hands (to finger, handle, or feel);reach with hands and arms; and talk or hear. The employee must regularly lift and/or move up to 10pounds and occasionally lift and/or move more than 25 pounds. Specific vision abilities required bySnow Companies reserves the right to alter, change, or modify this job description at any time, with or without notice, asdeemed appropriate and necessary due to operational needsthis job include close vision, color vision, and the ability to adjust focus. The employee must be able to operate a motor vehicle. WORK ENVIRONMENT/ENVIRONMENTAL CONDITIONS: The work environment characteristics described here are representative of those an employeeencounters while performing the essential functions of this job. The noise level in the work environmentis usually moderate. No or very limited exposure to physical risk. Omnicom Health is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we’re focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us—we look forward to getting to know you. We will process your personal data in accordance with our
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JOB SUMMARY: The Account Manager position provides supplemental support to their overall client services team. This person is instrumental in the effort of ensuring client expectations are exceeded in terms of the specifications outlined in agreed-upon Statements of Work (SOW). Account Managers must have strong organizational, communication, and problem-solving skills. They must also be able to balance the needs of the client with the needs of Snow’s business. They must have the ability to quickly build trust and credibility with internal and potentially external stakeholders. They are responsible for communicating the status of an account to their superiors and their peers. In addition, they may be responsible for daily communication with the client. Snow’s business is centered around the patient journey, and the Account Manager, like all positions at Snow, must be open, compassionate, and sensitive to the unique life experiences of these patients and caregivers. The Account Manager must be able to incorporate the unique patient/caregiver experience into the strategies and solutions we provide to our clients. PATIENT PRIVACY: The core of our business is working with patients. It is most likely that you will come in contact withpersonally identifiable information (PII) and personal health information (PHI) of patients living withchronic illness. The Account Manager will be required to successfully complete and adhere to trainingcourses which may include, but are not limited to: • Snow Policies and Procedures • Health Insurance Portability and Accountability Act (HIPAA) requirements such as thePrivacy Rule, the Security Rule, and Sunshine Act reporting • Adverse Event (AE) Reporting • The promotional requirements for pharmaceuticals under the FDA and FTC and otherapplicable federal or state regulations • Privacy and Data Security ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES: The Account Manager must be able to perform the following essential duties and functions: Report to and assist the Account Director • Potentially interface directly with clients to maintain open and frequent communication • Coordinate the planning, scheduling, and implementation of marketing strategies and tacticsfor the organization • Interact with all members of the team to ensure the accuracy of information exchange andsmooth flow of product work in daily business • Document all marketing projects and meetings on an ongoing basis and complete summaryreports and analyses as needed • Keep ADs and VPs apprised of key issues regarding account status • Identify and implement methods to improve area operations, processes, efficiency, and serviceto clients • Where possible, identify opportunities for effective utilization of the Patient Ambassador ® modelin patient-engagement activities, strategies, and/or tactics • Thoroughly understand the disease category for each representative brand • Thoroughly understand the brand strategy, product attributes, main competitors, and majorissues facing the space for each representative brand • Interface with clients, contractors, healthcare professionals, and vendors with professionalism • Attend and contribute to all internal staff meetings • Promote teamwork by being collaborative and supportive of fellow employees’ projects • Maintain a favorable working relationship with all employees to promote a harmonious workingenvironment in order to facilitate positive employee morale, productivity, and continuedimprovement • Manage and track individual projects and follow up to ensure they are completed in alignmentwith agreed timelines • Maintain accurate, detailed, and honest records such as contact reports, status reports,dashboards, etc. • Support the implementation of promotional programs to publicize and promote variousactivities, events, and/or tactics • Represent the organization at various community functions and/or meetings; promote existingand new programs and/or policies • This position may include up to 20% travel The Account Manager may be asked to perform additional duties and responsibilitiesconsistent with those listed above based on business needs. KNOWLEDGE, SKILLS, AND ABILITIES: Knowledge: • General understanding of business and marketing concepts • General understanding of digital/social media marketing platforms and capabilities • Ability to synthesize and communicate statistics Skills & Abilities: • Strong communication/presentation skills • Strong conceptual skills • Proficient in Microsoft PowerPoint, Excel, and Word • Excellent organizational skills EDUCATION, EXPERIENCE, AND RELATED QUALIFICATIONS: Bachelor's degree from a four-year college or university and three to five years of related experienceand/or training preferred. Candidates must have a valid driver’s license. In some instances, apassport may be necessary. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employeeto successfully perform the essential functions of this job. Reasonable accommodations may be madeto enable individuals with disabilities to perform the essential functions. While performing the duties ofthis job, the employee is regularly required to stand; walk; sit; use hands (to finger, handle, or feel);reach with hands and arms; and talk or hear. The employee must regularly lift and/or move up to 10pounds and occasionally lift and/or move more than 25 pounds. Specific vision abilities required bySnow Companies reserves the right to alter, change, or modify this job description at any time, with or without notice, asdeemed appropriate and necessary due to operational needsthis job include close vision, color vision, and the ability to adjust focus. The employee must be able to operate a motor vehicle. WORK ENVIRONMENT/ENVIRONMENTAL CONDITIONS: The work environment characteristics described here are representative of those an employeeencounters while performing the essential functions of this job. The noise level in the work environmentis usually moderate. No or very limited exposure to physical risk. Omnicom Health is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we’re focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us—we look forward to getting to know you. We will process your personal data in accordance with our
Recruitment Privacy Notice
. Apply for this job
* indicates a required field First Name * Last Name * Preferred First Name Email * Phone Country * Phone * Location (City) * Resume/CV * Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile Please provide your portfolio / website link here For protected site, please provide your password: How did you hear about us? * Select... If you are an employee referral, please provide the employee's full name: If you work for an Omnicom Health Group company, which agency do you currently work for? Select... Your Expertise? * Select... What are your salary expectations? * Are you willing to relocate? * Select... Are you able to work on a hybrid schedule of 3 days a week in office? * Select... Have you ever worked for an Omnicom Company? If so, which one and when? * Have you ever held a professional license? If so, which, and are you in good standing? Are you authorized to work in the country in which you are applying? * Select... Do you now or in the future require sponsorship to work where this job is located (e.g. H-1B, etc.)? * Select... Have you ever been, or are you currently, the subject of a suspension or debarment proceeding affecting your ability to work on US federally funded contracts or projects? * Select... Do you have any agreements with your current or immediately former employer (including but not limited to restrictive covenants, non-disclosure or confidentiality, and/or stock option grant documents)? * Select...
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