OMS Account Manager
People Science, Bossier City, LA, United States
The OMS Account Manager is responsible for identifying, coordinating, and executing hyper local events that align with our client’s growth strategy. This role supports multiple sales organizations—including MDU, Retail, D2D, B2B and SMB—as well as Field Services by securing opportunities for brand engagement and assisting in driving sales performance. This position ensures the success of events through planning, coordination and training while working cross‑functionally with sales teams. The OMS Account Manager reports directly to the OMS Events Manager.
This role plays a vital role in supporting lead generation and sales conversion efforts by assisting sales teams with event planning, execution and follow‑up. The ideal candidate thrives in a fast‑paced environment, excels at relationship building, and possesses strong organizational and communication skills.
Responsibilities Event Identification & Planning
Proactively identify and secure hyperlocal events that align with our client's growth and market expansion strategies.
Develop partnerships with key community stakeholders, including HOA's, MDU properties, city officials, new businesses and new housing developments to secure event opportunities.
Collaborate with internal teams to create a market event calendar that includes sponsorships, pop‑up events, networking functions and outreach campaigns.
Partner with construction teams, government affairs and sales channels to align events with new fiber project builds, special market offers or retention exercises.
Event Execution & Coordination
Coordinate event logistics, including staffing, setup, branding and materials to ensure all events meet company standards.
Ensure alignment between event execution and sales strategies by working closely with retail, D2D, B2B and SMB teams to drive on‑site sales and lead generation.
Provide on‑site leadership at events to ensure smooth operations, branding consistency, exemplary customer experience/ex‑calation management and maximum ROI impact.
Serve as the primary liaison between event partners, vendors and internal teams.
Sales Team Support & Training
Facilitate sales leads through event execution and customer engagement.
Train and support sales teams on how to maximize event opportunities, engage with potential customers and build community relationships outside of traditional sales environments.
Educate teams on network advantages and network improvements in our local market.
Educate teams on ethical sales representation, brand positioning and best practices for customer engagement in the field.
Assist sales teams in capturing, qualifying and following up on leads from events to drive post‑event conversions.
Performance Tracking & Reporting
Schedule, track and report event performance metrics including attendance, engagement, leads generated and sales conversions.
Provide detailed event recaps and insights to leadership to assess ROI and improve future event strategies.
Qualifications
5+ years of experience in event coordination, sales environment, community engagement, sales operations or a related field.
Strong leadership and coordination skills to work across multiple sales channels and teams.
Excellent relationship building skills with community leaders, businesses and event partners.
Proficiency in CRM tools (Salesforce preferred) for tracking leads and reporting.
Ability to work independently while managing multiple projects in a fast‑paced environment.
Excellent communication, presentation and organizational skills.
Must be available to work nights and weekends as needed for events.
Reliable transportation required for frequent travel to event locations.
Ability to walk and stand for extended periods during events.
Ability to move equipment, supplies and materials to set up events.
Compensation & Incentives
This role will be eligible for quarterly incentives based on event quality, lead generation and event‑driven sales impact.
Competitive salary with benefits and career growth opportunities within the organization.
This role plays a critical part in bridging community engagement and sales growth, ensuring optimum brand visibility and lead generation through well‑executed local events.
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This role plays a vital role in supporting lead generation and sales conversion efforts by assisting sales teams with event planning, execution and follow‑up. The ideal candidate thrives in a fast‑paced environment, excels at relationship building, and possesses strong organizational and communication skills.
Responsibilities Event Identification & Planning
Proactively identify and secure hyperlocal events that align with our client's growth and market expansion strategies.
Develop partnerships with key community stakeholders, including HOA's, MDU properties, city officials, new businesses and new housing developments to secure event opportunities.
Collaborate with internal teams to create a market event calendar that includes sponsorships, pop‑up events, networking functions and outreach campaigns.
Partner with construction teams, government affairs and sales channels to align events with new fiber project builds, special market offers or retention exercises.
Event Execution & Coordination
Coordinate event logistics, including staffing, setup, branding and materials to ensure all events meet company standards.
Ensure alignment between event execution and sales strategies by working closely with retail, D2D, B2B and SMB teams to drive on‑site sales and lead generation.
Provide on‑site leadership at events to ensure smooth operations, branding consistency, exemplary customer experience/ex‑calation management and maximum ROI impact.
Serve as the primary liaison between event partners, vendors and internal teams.
Sales Team Support & Training
Facilitate sales leads through event execution and customer engagement.
Train and support sales teams on how to maximize event opportunities, engage with potential customers and build community relationships outside of traditional sales environments.
Educate teams on network advantages and network improvements in our local market.
Educate teams on ethical sales representation, brand positioning and best practices for customer engagement in the field.
Assist sales teams in capturing, qualifying and following up on leads from events to drive post‑event conversions.
Performance Tracking & Reporting
Schedule, track and report event performance metrics including attendance, engagement, leads generated and sales conversions.
Provide detailed event recaps and insights to leadership to assess ROI and improve future event strategies.
Qualifications
5+ years of experience in event coordination, sales environment, community engagement, sales operations or a related field.
Strong leadership and coordination skills to work across multiple sales channels and teams.
Excellent relationship building skills with community leaders, businesses and event partners.
Proficiency in CRM tools (Salesforce preferred) for tracking leads and reporting.
Ability to work independently while managing multiple projects in a fast‑paced environment.
Excellent communication, presentation and organizational skills.
Must be available to work nights and weekends as needed for events.
Reliable transportation required for frequent travel to event locations.
Ability to walk and stand for extended periods during events.
Ability to move equipment, supplies and materials to set up events.
Compensation & Incentives
This role will be eligible for quarterly incentives based on event quality, lead generation and event‑driven sales impact.
Competitive salary with benefits and career growth opportunities within the organization.
This role plays a critical part in bridging community engagement and sales growth, ensuring optimum brand visibility and lead generation through well‑executed local events.
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