Digital & Platform Services Operations Business Manager, Managing Director
JPMorgan Chase & Co., New York, NY, United States
Join a senior leadership team shaping the future of our Digital & Platform Services Operations. You will turn data into direction, elevate transparency, and guide strategic execution alongside executive stakeholders
As the Managing Director Business Manager for F&BM, you will set the agenda and deliver results through clear strategy, disciplined execution, and rigorous financial management across Digital & Platform Services Operations. You will oversee performance reporting, forecasting, capacity modeling, and governance, providing executive-ready analysis and recommendations. Your leadership will align senior stakeholders, strengthen controls, and drive transformation that improves outcomes for clients and the firm
Job Responsibilities
Serve as a strategic advisor to Operations and F&BM leadership, defining strategy, performance targets, and long-range trends with executive-ready presentations and engagement Oversee monthly and quarterly business and financial reporting packages, ensuring clear, transparent insights for senior stakeholders and governance forums Coordinate deliverables across business management, finance, operations, and product teams to support priorities and transformation initiatives firmwide Lead analysis of large-scale datasets; translate insights into actionable recommendations and executive narratives to inform operations strategy and outcomes Set and govern budgeting, forecasting, and headcount planning in partnership with senior leaders, aligning investment to strategic goals and operational excellence Drive capacity modeling and activity-based costing to enable accurate allocations and optimize client and product profitability across functions Strengthen financial controls, data integrity, and governance to support timely decisions and meet regulatory expectations Required Qualifications, Capabilities, and Skills
Advanced degree (MBA or equivalent) in Business, Finance, Economics, or related field preferred; bachelor’s degree required Extensive experience leading large, diverse, global teams and cross-functional initiatives at the executive level in business management, operations, or consulting Exceptional executive communication and presentation skills with a track record of influencing senior stakeholders and driving transformation outcomes Strong strategic thinking, data-driven decision-making, and organizational skills; adept at prioritization and managing complex, fast-paced environments Demonstrated ability to build and sustain strong relationships across internal and external stakeholders at all levels; high integrity and accountability Proven experience with budgeting, forecasting, and headcount planning; familiarity with capacity modeling and cost allocation concepts a plus People leadership experience with focus on coaching, development, and building high-performing cultures at scale Preferred Qualifications, Capabilities, and Skills
Background in digital platforms or financial services operations, with knowledge of operational metrics, risk, and cost drivers Expertise in executive storytelling and data visualization; comfort producing executive-ready materials and recommendations Experience establishing governance forums and operating mechanisms for performance management and transformation programs Familiarity with activity-based costing systems and client profitability frameworks in complex organizations
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Serve as a strategic advisor to Operations and F&BM leadership, defining strategy, performance targets, and long-range trends with executive-ready presentations and engagement Oversee monthly and quarterly business and financial reporting packages, ensuring clear, transparent insights for senior stakeholders and governance forums Coordinate deliverables across business management, finance, operations, and product teams to support priorities and transformation initiatives firmwide Lead analysis of large-scale datasets; translate insights into actionable recommendations and executive narratives to inform operations strategy and outcomes Set and govern budgeting, forecasting, and headcount planning in partnership with senior leaders, aligning investment to strategic goals and operational excellence Drive capacity modeling and activity-based costing to enable accurate allocations and optimize client and product profitability across functions Strengthen financial controls, data integrity, and governance to support timely decisions and meet regulatory expectations Required Qualifications, Capabilities, and Skills
Advanced degree (MBA or equivalent) in Business, Finance, Economics, or related field preferred; bachelor’s degree required Extensive experience leading large, diverse, global teams and cross-functional initiatives at the executive level in business management, operations, or consulting Exceptional executive communication and presentation skills with a track record of influencing senior stakeholders and driving transformation outcomes Strong strategic thinking, data-driven decision-making, and organizational skills; adept at prioritization and managing complex, fast-paced environments Demonstrated ability to build and sustain strong relationships across internal and external stakeholders at all levels; high integrity and accountability Proven experience with budgeting, forecasting, and headcount planning; familiarity with capacity modeling and cost allocation concepts a plus People leadership experience with focus on coaching, development, and building high-performing cultures at scale Preferred Qualifications, Capabilities, and Skills
Background in digital platforms or financial services operations, with knowledge of operational metrics, risk, and cost drivers Expertise in executive storytelling and data visualization; comfort producing executive-ready materials and recommendations Experience establishing governance forums and operating mechanisms for performance management and transformation programs Familiarity with activity-based costing systems and client profitability frameworks in complex organizations
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