Customer Lead Coordinator (Hot Inbound Leads)
MyUtilities, Dallas, TX, United States
Overview
The cities near Dallas, TX that boast the highest number of inbound call center jobs are:
Waco
Mesquite
Denton
Killeen
McKinney
Frisco
Lewisville
Allen
Wichita Falls
The 10 cities near Dallas, TX that have the most job openings are:
Carrollton
Waco
Mesquite
Denton
Killeen
Grand Prairie
McKinney
Frisco
Garland
Irving
The 10 most popular job searches in Dallas, TX are:
amazon
work from home
city
warehouse
amazon warehouse
construction
government
volunteer
welder
security
Overview (continued) Join our dynamic team as a Call Center Supervisor, where you will lead and motivate a team of professionals while ensuring exceptional service delivery. This role demands strong leadership skills, effective communication, and the ability to multitask in a fast-paced environment.
Responsibilities
Overseeing daily call center operations and providing guidance to team members.
Scheduling consultations and managing patient appointment requests.
Conducting follow-up calls for missed appointments and rescheduling no-shows.
Maintaining accurate tracking sheets and managing communication with patients.
Handling incoming calls and ensuring all inquiries are addressed promptly.
Creating weekly and bi-weekly reports on call center performance and revenue.
Collaborating with other departments to streamline processes and enhance patient experience.
Qualifications
A high school diploma or GED.
Excellent verbal and written communication skills.
Knowledge of HIPAA compliance.
401(k) with Match
Vision Service Plan
Employee Vision Discount Program
Health Savings Account (HSA) / Flexible Spending Account (FSA)
Paid Time Off (PTO)
Paid Holidays
Physical Demands This position requires the ability to communicate effectively, use necessary office equipment, and navigate the work environment.
#J-18808-Ljbffr
Waco
Mesquite
Denton
Killeen
McKinney
Frisco
Lewisville
Allen
Wichita Falls
The 10 cities near Dallas, TX that have the most job openings are:
Carrollton
Waco
Mesquite
Denton
Killeen
Grand Prairie
McKinney
Frisco
Garland
Irving
The 10 most popular job searches in Dallas, TX are:
amazon
work from home
city
warehouse
amazon warehouse
construction
government
volunteer
welder
security
Overview (continued) Join our dynamic team as a Call Center Supervisor, where you will lead and motivate a team of professionals while ensuring exceptional service delivery. This role demands strong leadership skills, effective communication, and the ability to multitask in a fast-paced environment.
Responsibilities
Overseeing daily call center operations and providing guidance to team members.
Scheduling consultations and managing patient appointment requests.
Conducting follow-up calls for missed appointments and rescheduling no-shows.
Maintaining accurate tracking sheets and managing communication with patients.
Handling incoming calls and ensuring all inquiries are addressed promptly.
Creating weekly and bi-weekly reports on call center performance and revenue.
Collaborating with other departments to streamline processes and enhance patient experience.
Qualifications
A high school diploma or GED.
Excellent verbal and written communication skills.
Knowledge of HIPAA compliance.
401(k) with Match
Vision Service Plan
Employee Vision Discount Program
Health Savings Account (HSA) / Flexible Spending Account (FSA)
Paid Time Off (PTO)
Paid Holidays
Physical Demands This position requires the ability to communicate effectively, use necessary office equipment, and navigate the work environment.
#J-18808-Ljbffr