Director of Lifecycle Services
Duravant, Ball Ground, GA, United States
Director Of Lifecycle Services
The Director of Lifecycle Services provides strategic, commercial, and operational leadership to Foodmate's aftermarket department. This position is responsible for Foodmate aftermarket's financial and operational performance, customer satisfaction, and staff development. As a member of the overall Duravant aftermarket leadership team, the Director of Lifecycle Services - Foodmate - shares in the responsibility for achieving Duravant's overall aftermarket financial and operational growth objectives. This individual will be responsible for a profit center for aftermarket parts and field service in the Americas region. In addition to having responsibility for all commercial parts and service sales activities, this position directs the coordination of technical and administrative service and support activities, including installation, repair, preventive maintenance, training, warranty, and value add solutions to be performed at customer sites. Candidates for this position are expected to be conversant with methods and practices of employee supervision, and project and task management. In addition, they are expected to be generally familiar with the technologies used in the various systems sold by the company, and their appropriate applications. Essential Responsibilities: Provides commercial leadership for all Foodmate's Aftermarket activities in parts, field service, project management and value add solutions. Provides supervision and leadership for all the individuals in Foodmate's Aftermarket team, including overseeing; recruitment, training/employee development, daily workflow, and discipline according to Foodmate and Duravant Policies and Procedures. Functions as a senior member of the leadership teams, both Duravant Lifecycle Services and Foodmate, and participates in executive strategic planning. Is responsible for and continuously looks for methods to grow revenue, increase margin levels and optimize customer satisfaction, while maintaining operational expenses and profitability consistent with budgets. Drafts, implements, and executes policies, procedures, and performance metrics to facilitate quality customer service experience. Actively influences other departments to perform their duties in such a way to decrease overall warranty exposure. Leads in overall product strategy for new and emerging service products. Conducts market analysis to develop service products (e.g. contracts, extended warranties, customer training) that are responsive to customer needs and market opportunities. (i.e. Customer Care, Rebuilds, etc.) Leads and prepares product development objectives and schedules for all phases of product development and introduction to market, including development of marketing, sales, engineering, and financial plans, estimates of potential profits, and release to production. Reviews progress continually throughout product life cycle to ensure attainment of objectives. Directs and coordinates promotion of products manufactured or services performed to develop new markets, increase share of market, and obtain competitive position in industry. Develops and maintains cross functional relationships with engineering, marketing, sales, information technology, internal and external customers, analysts, and senior management teams to formulate and execute the strategy. Establishes and manages a strong working relationship and influence across Duravant's Operating Companies, partners, customers and technical experts across target industries and geographies; including with service leaders, account managers, technical sales. Qualifications
Position Specific Competencies: Technical Job Knowledge Change Leadership Cross Functional Leadership Facilitation Skills Communication Proficiency Teamwork/Collaboration Leveraging Technology Managerial Influence Comfortable Working In A Matrixed Organization Data Analytics Position Requirements: Bachelor's Degree in a technical or business field; MBA preferred 10+ Years of work experience; 5 years in a comparable management position Experience in poultry, food processing or field service industry preferred Strong financial acumen and accountability Strong business analysis, problem solving, and strategy development skills Ability to interact at all levels of the organization, with customers, partners, and Duravant's Operating Companies Adopts a holistic systems perspective. Empathizes with multiple points of view. Challenges assumptions Strong oral and written communication skills Ability to build commitment and consensus through effectively influencing others Ability to travel up to 50% of the time Knowledge of and proficiency with PC's Office 365, CRM and ERP preferred Strong understanding and experience in operations and logistics Knowledge of manufacturing and engineering processes Physical Requirements: Frequently required to sit, stand, walk, talk or hear; uses hands to finger, handle, or touch objects or controls. On occasion, may be required to climb and work in high places, stoop, bend or reach above the shoulders. The incumbent must occasionally lift, push, or pull up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Work Environment: The position is an office-based position located in Ball Ground, Georgia. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function. Additional Information: Duravant is a global engineered equipment company with an over 100-year operating history. Through our portfolio of operating companies, we deliver trusted end-to-end process solutions for customers and partners through engineering and integration expertise, project management and operational excellence. With worldwide sales distribution and service networks we provide immediate and lifetime aftermarket support to all the markets we serve in the food processing, packaging and material handling sectors. Duravant's market-leading brands are synonymous with innovation, durability and reliability.
The Director of Lifecycle Services provides strategic, commercial, and operational leadership to Foodmate's aftermarket department. This position is responsible for Foodmate aftermarket's financial and operational performance, customer satisfaction, and staff development. As a member of the overall Duravant aftermarket leadership team, the Director of Lifecycle Services - Foodmate - shares in the responsibility for achieving Duravant's overall aftermarket financial and operational growth objectives. This individual will be responsible for a profit center for aftermarket parts and field service in the Americas region. In addition to having responsibility for all commercial parts and service sales activities, this position directs the coordination of technical and administrative service and support activities, including installation, repair, preventive maintenance, training, warranty, and value add solutions to be performed at customer sites. Candidates for this position are expected to be conversant with methods and practices of employee supervision, and project and task management. In addition, they are expected to be generally familiar with the technologies used in the various systems sold by the company, and their appropriate applications. Essential Responsibilities: Provides commercial leadership for all Foodmate's Aftermarket activities in parts, field service, project management and value add solutions. Provides supervision and leadership for all the individuals in Foodmate's Aftermarket team, including overseeing; recruitment, training/employee development, daily workflow, and discipline according to Foodmate and Duravant Policies and Procedures. Functions as a senior member of the leadership teams, both Duravant Lifecycle Services and Foodmate, and participates in executive strategic planning. Is responsible for and continuously looks for methods to grow revenue, increase margin levels and optimize customer satisfaction, while maintaining operational expenses and profitability consistent with budgets. Drafts, implements, and executes policies, procedures, and performance metrics to facilitate quality customer service experience. Actively influences other departments to perform their duties in such a way to decrease overall warranty exposure. Leads in overall product strategy for new and emerging service products. Conducts market analysis to develop service products (e.g. contracts, extended warranties, customer training) that are responsive to customer needs and market opportunities. (i.e. Customer Care, Rebuilds, etc.) Leads and prepares product development objectives and schedules for all phases of product development and introduction to market, including development of marketing, sales, engineering, and financial plans, estimates of potential profits, and release to production. Reviews progress continually throughout product life cycle to ensure attainment of objectives. Directs and coordinates promotion of products manufactured or services performed to develop new markets, increase share of market, and obtain competitive position in industry. Develops and maintains cross functional relationships with engineering, marketing, sales, information technology, internal and external customers, analysts, and senior management teams to formulate and execute the strategy. Establishes and manages a strong working relationship and influence across Duravant's Operating Companies, partners, customers and technical experts across target industries and geographies; including with service leaders, account managers, technical sales. Qualifications
Position Specific Competencies: Technical Job Knowledge Change Leadership Cross Functional Leadership Facilitation Skills Communication Proficiency Teamwork/Collaboration Leveraging Technology Managerial Influence Comfortable Working In A Matrixed Organization Data Analytics Position Requirements: Bachelor's Degree in a technical or business field; MBA preferred 10+ Years of work experience; 5 years in a comparable management position Experience in poultry, food processing or field service industry preferred Strong financial acumen and accountability Strong business analysis, problem solving, and strategy development skills Ability to interact at all levels of the organization, with customers, partners, and Duravant's Operating Companies Adopts a holistic systems perspective. Empathizes with multiple points of view. Challenges assumptions Strong oral and written communication skills Ability to build commitment and consensus through effectively influencing others Ability to travel up to 50% of the time Knowledge of and proficiency with PC's Office 365, CRM and ERP preferred Strong understanding and experience in operations and logistics Knowledge of manufacturing and engineering processes Physical Requirements: Frequently required to sit, stand, walk, talk or hear; uses hands to finger, handle, or touch objects or controls. On occasion, may be required to climb and work in high places, stoop, bend or reach above the shoulders. The incumbent must occasionally lift, push, or pull up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Work Environment: The position is an office-based position located in Ball Ground, Georgia. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function. Additional Information: Duravant is a global engineered equipment company with an over 100-year operating history. Through our portfolio of operating companies, we deliver trusted end-to-end process solutions for customers and partners through engineering and integration expertise, project management and operational excellence. With worldwide sales distribution and service networks we provide immediate and lifetime aftermarket support to all the markets we serve in the food processing, packaging and material handling sectors. Duravant's market-leading brands are synonymous with innovation, durability and reliability.