Gen AI–Driven IVR & Telephony Analyst

A leading financial institution is seeking a skilled Program Analyst to support initiatives in IVR and Telephony Routing. This role involves documenting business requirements, tracking project milestones, and coordinating cross-functional communication. Ideal candidates should have 1-3 years of relevant experience, familiarity with AI technologies, and excellent communication skills. This position offers the chance to work with innovative technologies and enhance customer experiences. Competitive salary and benefits package included. #J-18808-Ljbffr