Director of Marketing and Communication

Close Inclusive Collection Job Postings Notification "Hyatt is a place of learning – similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally." Hyatt Centric Sapporo is preparing to make its debut in one of Japan’s most dynamic cities—where nature, culture, and creativity converge. Located just steps from Sapporo Station, our hotel will be the perfect launchpad for curious travelers eager to explore Hokkaido’s vibrant urban energy and breathtaking landscapes. As Director of Marketing and Communication, you will lead the hotel’s brand positioning and storytelling strategy. From bold campaigns to media relations and local partnerships, you’ll shape the hotel’s identity and connect with guests through authentic and engaging experiences. Rooted in Hyatt’s Purpose —“ We care for people so they can be their best”—you’ll inspire a creative team and bring the Hyatt Centric brand to life in Sapporo. Key Responsibilities

Lead marketing and communication strategy for pre-opening and ongoing operations Develop brand campaigns, media plans, and storytelling content Manage PR, social media, and influencer partnerships Collaborate with Sales, F&B, and Operations teams Monitor brand performance and guest engagement metrics Recruit, train, and develop the Marketing team Promote a culture of creativity, care, and innovation Qualifications

Degree in Marketing, Communications, or related field Minimum 2 years’ experience in marketing leadership role in a lifestyle or luxury hotel Pre-opening experience is highly preferred Strong creative, strategic, and communication skills

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