Auto Loan Customer Service Representative
LHH, Albuquerque, NM, United States
Auto Loan Customer Service Representative
LHH Recruiting is assisting our client in Albuquerque, NM in hiring an Auto Loan Customer Service Representative on a contract basis. The Auto Loan Customer Service Representative plays a critical role in supporting auto loan funding and dealer relationships by handling inbound and outbound calls, verifying loan documentation, and identifying potential risk or fraud concerns. This role requires strong attention to detail, excellent communication skills, and the ability to work collaboratively across departments to ensure timely and accurate loan processing. Key Responsibilities
Handle inbound and outbound phone calls professionally, following established call scripts and procedures within internal systems. Review and verify auto loan application details, including proof of income, address verification, and red flags such as potential straw purchases, to ensure loan legitimacy. Identify and escalate potential fraud risks or suspicious findings to the Credit Officer, Director, and Vice President via detailed email communication. Maintain and update tracking spreadsheets related to daily workflow, loan status, and follow-up activities. Manage inbound and outbound commodity calls and support the dealer funding hotline. Conduct follow-up calls with dealerships regarding missing titles and incomplete documentation. Partner collaboratively with dealership contacts to resolve outstanding funding and documentation issues. Perform timely and accurate audits of auto loan files to support funding operations and compliance requirements. Ensure high-quality customer service while meeting productivity and accuracy standards. Qualifications
High school diploma or equivalent required; college coursework preferred. Previous experience in auto loan servicing, consumer lending, banking, or financial services strongly preferred. Experience reviewing loan documentation or working in funding, underwriting support, or fraud prevention is a plus. Strong attention to detail with the ability to identify inconsistencies or potential risks. Proficiency with Microsoft Excel and experience maintaining tracking spreadsheets. Excellent verbal and written communication skills. Ability to multitask, prioritize workload, and meet deadlines in a fast-paced environment. Professional phone presence and comfort handling high call volumes. Pay Details: $24.00 to $26.00 per hour Search managed by: Chris Collins Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy. The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: The California Fair Chance Act Los Angeles City Fair Chance Ordinance Los Angeles County Fair Chance Ordinance for Employers San Francisco Fair Chance Ordinance Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Ref: US_EN_27_813275_3119494
LHH Recruiting is assisting our client in Albuquerque, NM in hiring an Auto Loan Customer Service Representative on a contract basis. The Auto Loan Customer Service Representative plays a critical role in supporting auto loan funding and dealer relationships by handling inbound and outbound calls, verifying loan documentation, and identifying potential risk or fraud concerns. This role requires strong attention to detail, excellent communication skills, and the ability to work collaboratively across departments to ensure timely and accurate loan processing. Key Responsibilities
Handle inbound and outbound phone calls professionally, following established call scripts and procedures within internal systems. Review and verify auto loan application details, including proof of income, address verification, and red flags such as potential straw purchases, to ensure loan legitimacy. Identify and escalate potential fraud risks or suspicious findings to the Credit Officer, Director, and Vice President via detailed email communication. Maintain and update tracking spreadsheets related to daily workflow, loan status, and follow-up activities. Manage inbound and outbound commodity calls and support the dealer funding hotline. Conduct follow-up calls with dealerships regarding missing titles and incomplete documentation. Partner collaboratively with dealership contacts to resolve outstanding funding and documentation issues. Perform timely and accurate audits of auto loan files to support funding operations and compliance requirements. Ensure high-quality customer service while meeting productivity and accuracy standards. Qualifications
High school diploma or equivalent required; college coursework preferred. Previous experience in auto loan servicing, consumer lending, banking, or financial services strongly preferred. Experience reviewing loan documentation or working in funding, underwriting support, or fraud prevention is a plus. Strong attention to detail with the ability to identify inconsistencies or potential risks. Proficiency with Microsoft Excel and experience maintaining tracking spreadsheets. Excellent verbal and written communication skills. Ability to multitask, prioritize workload, and meet deadlines in a fast-paced environment. Professional phone presence and comfort handling high call volumes. Pay Details: $24.00 to $26.00 per hour Search managed by: Chris Collins Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy. The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: The California Fair Chance Act Los Angeles City Fair Chance Ordinance Los Angeles County Fair Chance Ordinance for Employers San Francisco Fair Chance Ordinance Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Ref: US_EN_27_813275_3119494