SVP, Director of Client Services (Omni-Channel, Pharma Agency)
Avalere Health, New York, NY, United States
About Avalere Health
United by one profound purpose: to reach
EVERY PATIENT POSSIBLE . At Avalere Health, we ensure every patient is identified, treated, supported, and cared for. Equally. Our Advisory, Medical, and Marketing teams come together – powerfully and intentionally – to forge unconventional connections, building a future where healthcare is not a barrier and no patient is left behind. Avalere Health is committed to providing enriching, purpose-driven careers for our team that empower them to make a tangible impact on patient lives. We create a culture where employees can bring their whole selves to work and tap into diverse backgrounds and skillsets to make a difference for every patient, everywhere. Our flexible approach to working allows global teams to decide where they work, whether in-office or at home based on team and client need. Major city hubs in London, Manchester, Washington, D.C., and New York, and smaller offices globally, serve as collaboration hubs. Homeworkers are supported with dedicated social opportunities and resources. We proudly support our employees in bringing their whole selves to work with our six Employee Network Groups – Diverse Ability, Family, Gender, LGBTQ+, Mental Health, and Race/Ethnicity. We are an accredited Fertility Friendly employer with a Fertility Policy, enhanced parental leave, and a culture of flexibility supporting family planning needs. We are invested in professional growth through day-to-day career experiences, access to training, regular career conversations, and opportunities for global, cross-capability moves. We take pride in supporting the Disability Confident Scheme to ensure fair interview opportunities for candidates with disabilities or neurodiversity. If you need adjustments, you can let us know in your application. Our approach – “Magnet, Not Mandate” – means there’s no formal office requirement, but proximity for meaningful in-person engagement matters. Primary hiring regions include Philadelphia, New York City, Washington, D.C., Chicago, and Toronto. About the role
The SVP, Client Services is a skilled relationship builder with deep pharma marketing experience and a proven ability to make meaningful connections. They unify and motivate cross-functional teams toward strategic thinking and marketing solutions to achieve client business goals. This person can assess perspectives and own the final decision on agency recommendations and escalation issues for their book of business. The SVP, Client Services is an inspiring people leader, motivating team members to deliver for each other and for clients. This individual ensures client satisfaction and sets the pace for developing strong client–agency relationships. They lead and collaborate on initiatives in people development, process improvements, and operational excellence in support of effective client delivery. This person is a skilled relationship builder with deep pharma marketing experience and proven success in senior Account Management roles, capable of leading a team of account professionals and unifying cross-functional teams toward strategic marketing solutions. The role listens, interprets, and anticipates client needs grounded in knowledge of the client’s business, markets, and marketing mix. The SVP, Client Services collaborates with clients and internal teams to generate innovative ideas that drive engagement for client brands and strengthen the client’s business. As a business leader, this individual has strong financial acumen and can manage revenue forecast and margin. They outline financial and staffing issues for executive management and address client, staffing, or financial issues that might risk the business. The SVP, Client Services is a seasoned agency leader who represents the Avalere Health brand at client organizations, operating with integrity, empathy, and respect. What you’ll do
Client Services Team Leadership Provide strong, engaged leadership to direct team members to meet expectations and achieve organizational, team, and individual goals Establish priorities on brands and contribute to team discussions and problem-solving Demonstrate superior interpersonal skills to lead, motivate, and unify the team and ensure a positive employee experience Coach, mentor, perform development and training for team members Lead and guide a team of VP Account leaders, developing next-level leaders Maintain positive internal relationships across Avalere Health groups Drive client and internal initiatives as an effective agency leader Display business acumen, strong people skills, and high emotional intelligence Act decisively with urgency and self-motivation Lead clients and internal teams toward a unified vision, achieving strategic marketing plans and goals Focus on business objectives with understanding of brand and engagement metrics and sales projections Align marketing efforts with client business goals and landscape Client Relationship Management/Building Lead positive client relationships in complex situations, resolve issues, and strengthen engagement Nurture relationships at senior client levels through regular communication and quarterly business reviews Manage sensitive client discussions, including escalation issues Own final decisions on agency recommendations and escalation discussions Understand how client performance is measured and ground agency solutions in what matters to clients Strategic Advisor Have deep knowledge of the pharma industry and keep pace with client business issues and opportunities Have experience across marketing planning and budget development; contribute to annual brand planning with cross-functional teams Experience with brands through all lifecycle stages, including pre-launch and launch Provide strategic counsel by solving client business problems and delivering recommendations Integrate insights, research, and data analytics into client counsel and recommendations Collaborate with Strategy, Engagement, Creative, Scientific, and Digital leaders to deliver solutions on strategy and client needs Financial Management and Growth Forecast responsibility for LOB accounts with monthly and quarterly updates Collaborate with Business Operations to ensure staffing plans and readiness Attain and exceed annual revenue plans and pursue growth opportunities Ensure Client Services utilization targets are met and address utilization issues Work with Talent Acquisition to recruit top Account talent and maintain a growth pipeline Maintain regular communication with LOB leads to support collaborative growth Contribute to annual business planning About you 20 or more years of experience in marketing or marketing-related roles within the pharmaceutical industry Agency Account leadership experience required Experience in digital marketing and integrated marketing projects preferred Experience leading books of business with yearly revenues of $25 million or more Experience leading teams of account management professionals at multiple levels of 10 people or more Salary : $250,000 - $275,000 a year We are committed to offering a competitive and fair salary that reflects location, qualifications and experience. Salaries posted are dependent upon experience. What we can offer
You will receive a 401K plan with an employer match up to 4% (immediately vested), as well as life insurance, disability coverage, and medical, dental, and vision plans. Enjoy flexible working arrangements, including hybrid and remote work, with option to work from anywhere across the globe two weeks each year. We provide 20 vacation days plus one personal well-being day, recognise 9 public holidays, and offer end-of-year holidays with an early Summer Friday finish in June, July, and August. Access free counselling through our employee assistance program and personalized health support. Our enhanced maternity, paternity, family leave, and fertility policies support every stage of your family-planning journey. You can also benefit from continuous opportunities to professionally develop with on-demand training and global mobility opportunities. We encourage all applicants to read our candidate privacy notice before applying to Avalere Health.
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United by one profound purpose: to reach
EVERY PATIENT POSSIBLE . At Avalere Health, we ensure every patient is identified, treated, supported, and cared for. Equally. Our Advisory, Medical, and Marketing teams come together – powerfully and intentionally – to forge unconventional connections, building a future where healthcare is not a barrier and no patient is left behind. Avalere Health is committed to providing enriching, purpose-driven careers for our team that empower them to make a tangible impact on patient lives. We create a culture where employees can bring their whole selves to work and tap into diverse backgrounds and skillsets to make a difference for every patient, everywhere. Our flexible approach to working allows global teams to decide where they work, whether in-office or at home based on team and client need. Major city hubs in London, Manchester, Washington, D.C., and New York, and smaller offices globally, serve as collaboration hubs. Homeworkers are supported with dedicated social opportunities and resources. We proudly support our employees in bringing their whole selves to work with our six Employee Network Groups – Diverse Ability, Family, Gender, LGBTQ+, Mental Health, and Race/Ethnicity. We are an accredited Fertility Friendly employer with a Fertility Policy, enhanced parental leave, and a culture of flexibility supporting family planning needs. We are invested in professional growth through day-to-day career experiences, access to training, regular career conversations, and opportunities for global, cross-capability moves. We take pride in supporting the Disability Confident Scheme to ensure fair interview opportunities for candidates with disabilities or neurodiversity. If you need adjustments, you can let us know in your application. Our approach – “Magnet, Not Mandate” – means there’s no formal office requirement, but proximity for meaningful in-person engagement matters. Primary hiring regions include Philadelphia, New York City, Washington, D.C., Chicago, and Toronto. About the role
The SVP, Client Services is a skilled relationship builder with deep pharma marketing experience and a proven ability to make meaningful connections. They unify and motivate cross-functional teams toward strategic thinking and marketing solutions to achieve client business goals. This person can assess perspectives and own the final decision on agency recommendations and escalation issues for their book of business. The SVP, Client Services is an inspiring people leader, motivating team members to deliver for each other and for clients. This individual ensures client satisfaction and sets the pace for developing strong client–agency relationships. They lead and collaborate on initiatives in people development, process improvements, and operational excellence in support of effective client delivery. This person is a skilled relationship builder with deep pharma marketing experience and proven success in senior Account Management roles, capable of leading a team of account professionals and unifying cross-functional teams toward strategic marketing solutions. The role listens, interprets, and anticipates client needs grounded in knowledge of the client’s business, markets, and marketing mix. The SVP, Client Services collaborates with clients and internal teams to generate innovative ideas that drive engagement for client brands and strengthen the client’s business. As a business leader, this individual has strong financial acumen and can manage revenue forecast and margin. They outline financial and staffing issues for executive management and address client, staffing, or financial issues that might risk the business. The SVP, Client Services is a seasoned agency leader who represents the Avalere Health brand at client organizations, operating with integrity, empathy, and respect. What you’ll do
Client Services Team Leadership Provide strong, engaged leadership to direct team members to meet expectations and achieve organizational, team, and individual goals Establish priorities on brands and contribute to team discussions and problem-solving Demonstrate superior interpersonal skills to lead, motivate, and unify the team and ensure a positive employee experience Coach, mentor, perform development and training for team members Lead and guide a team of VP Account leaders, developing next-level leaders Maintain positive internal relationships across Avalere Health groups Drive client and internal initiatives as an effective agency leader Display business acumen, strong people skills, and high emotional intelligence Act decisively with urgency and self-motivation Lead clients and internal teams toward a unified vision, achieving strategic marketing plans and goals Focus on business objectives with understanding of brand and engagement metrics and sales projections Align marketing efforts with client business goals and landscape Client Relationship Management/Building Lead positive client relationships in complex situations, resolve issues, and strengthen engagement Nurture relationships at senior client levels through regular communication and quarterly business reviews Manage sensitive client discussions, including escalation issues Own final decisions on agency recommendations and escalation discussions Understand how client performance is measured and ground agency solutions in what matters to clients Strategic Advisor Have deep knowledge of the pharma industry and keep pace with client business issues and opportunities Have experience across marketing planning and budget development; contribute to annual brand planning with cross-functional teams Experience with brands through all lifecycle stages, including pre-launch and launch Provide strategic counsel by solving client business problems and delivering recommendations Integrate insights, research, and data analytics into client counsel and recommendations Collaborate with Strategy, Engagement, Creative, Scientific, and Digital leaders to deliver solutions on strategy and client needs Financial Management and Growth Forecast responsibility for LOB accounts with monthly and quarterly updates Collaborate with Business Operations to ensure staffing plans and readiness Attain and exceed annual revenue plans and pursue growth opportunities Ensure Client Services utilization targets are met and address utilization issues Work with Talent Acquisition to recruit top Account talent and maintain a growth pipeline Maintain regular communication with LOB leads to support collaborative growth Contribute to annual business planning About you 20 or more years of experience in marketing or marketing-related roles within the pharmaceutical industry Agency Account leadership experience required Experience in digital marketing and integrated marketing projects preferred Experience leading books of business with yearly revenues of $25 million or more Experience leading teams of account management professionals at multiple levels of 10 people or more Salary : $250,000 - $275,000 a year We are committed to offering a competitive and fair salary that reflects location, qualifications and experience. Salaries posted are dependent upon experience. What we can offer
You will receive a 401K plan with an employer match up to 4% (immediately vested), as well as life insurance, disability coverage, and medical, dental, and vision plans. Enjoy flexible working arrangements, including hybrid and remote work, with option to work from anywhere across the globe two weeks each year. We provide 20 vacation days plus one personal well-being day, recognise 9 public holidays, and offer end-of-year holidays with an early Summer Friday finish in June, July, and August. Access free counselling through our employee assistance program and personalized health support. Our enhanced maternity, paternity, family leave, and fertility policies support every stage of your family-planning journey. You can also benefit from continuous opportunities to professionally develop with on-demand training and global mobility opportunities. We encourage all applicants to read our candidate privacy notice before applying to Avalere Health.
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