Technical Writer Job at NextHop AI in Santa Clara

Company Description:

Nexthop AI is a team of industry-leading professionals with deep hardware and software expertise spanning silicon, systems, network operations and cloud development, dedicated to building innovative, bleeding-edge solutions for large-scale AI deployments. The team culture thrives on collaboration, creativity and fun while delivering foundational technologies for next-generation AI infrastructure.

About the Role:

We are seeking an experienced Technical Writer to be an integral part of our team.

Job Responsibilities:

• Collaborate with cross-functional teams-hardware and software engineers, product managers, technical support engineers, customer engineers-to gather technical information, verify content accuracy, and convert it into different forms of technical content
• Develop and maintain customer-facing technical product documentation, including configuration guides, product manuals, CLI guides, release notes, and training material
• Ensure that our technical content is timely, clear, concise, and actionable, and tailored for our target audiences-network architects, operators, and data center engineers
• Practice and implement documentation standards, best practices, templates, versioning and style guides.
• Create and / or polish content for our corporate website, blog, and customer portal
• Leverage AI tools and automation workflows to make content development and editing more effective and efficient and content easily queryable by users

Qualifications:

We're seeking individuals who thrive in a fast-paced, collaborative startup and have a strong aptitude for taking initiative and learning. Additionally, we value individuals who practice and instill customer and user empathy.

• 8+ years of experience as a technical writer, content developer, or similar role.
• Strong background in networking and familiarity with data center technologies.
• Exceptional writing, editing, and proofreading skills
• Ability to use AI tools and automation for productivity improvement
• Hands-on lab skills to independently trial product configuration, operational commands; etc is a big plus as this translates to better written material for the customer
• Excellent collaboration skills and experience of working with cross-functional teams-both local and remote
• Ability to translate complex technical concepts into clear, concise, and customer-friendly content
• Working knowledge of modern enterprise documentation platforms such as Docusaurus, Document360, or Gitbook, and structured authoring tools such as DITA, Markdown, or Oxygen
• Demonstrated experience of using AI tools to assist with information retrieval, research, content creation, and process automation
• Experience of creating technical documentation for networking products-both hardware and software
• Familiarity with modern headless CMS solutions such as Contentful, Sanity, and Strapi, and web technologies such as Wordpress, HTML/CSS, and Javascript/React would be a big plus