Senior User Support Specialist/User Trainer :: Chattanooga, TN (Onsite) Job at A

Senior User Support Specialist/User Trainer

Location: Chattanooga, TN

Duration: 12 months (Onsite)

Seeking for a Senior User Support Specialist/User Trainer and help us deliver exceptional user support and training for our major applications. This role is essential in setting up and operating end-user support programs and establishing training for complex applications.

Day-to-day Responsibilities:

• Assist in setting up and operating end-user support programs for major applications.
• Establish user training programs, especially for complex applications and office automation tools.
• Develop training course outlines and agendas.
• Organize, prepare, schedule, and conduct training sessions.
• Deliver user-level training for specific databases/software.
• Train audiences including attorneys, paralegals, and staff.
• Perform help desk functions and provide Tier I and Tier II support.
• Manage user accounts and access controls using Active Directory.
• Perform patch management and ensure compliance with security controls.
• Support backup, disaster recovery, and continuity of operations.
• Provide technical support for trial preparation and courtroom proceedings.

Required Skills:

• At least 2 years of experience teaching/training users on computer applications.
• At least 1 year of experience with the specific applications being supported.
• Hands-on familiarity with network, telecommunications, and operating systems.
• Expert user of Government word processing, spreadsheet, and email systems.
• Excellent oral and written communication skills.

Education:

• Undergraduate degree (strongly preferred)