YMCA of Greater Rochester is hiring: Director of Technical Training & Quality Co

Director of Technical Training & Quality Control

Rochester, NY (http://maps.google.com/maps?q=100+Chestnut+St.+Suite+901+Rochester+NY+USA+14604) • Association Office

Job Type

Full-time

Description

Salary: $65,500-$75,000 annually plus generous benefits!

At the YMCA of Greater Rochester, we believe every swim lesson builds confidence, every wellness class strengthens resilience, and every interaction is an opportunity to change a life. As ourDirector of Technical Training & Quality Control, you won’t just oversee compliance, you’ll champion excellence, elevate safety, and empower teams across our Association to deliver life-changing experiences every day.

This dynamic leadership role sits at the intersection of purpose and precision. Reporting to the Chief People & Culture Officer, you will shape and lead comprehensive, high-impact training programs in Aquatics and Health & Wellness—ensuring our staff are not only certified and compliant, but confident, capable, and inspired. From lifeguarding and CPR to health and well-being initiatives, your work will directly safeguard our members and strengthen the quality of every program we offer.

You will serve as both strategist and coach—designing systems that create clarity, driving quality assurance efforts that elevate standards, and mentoring leaders to grow their teams with intention. The Director drives Association-wide alignment through effective tracking, documentation, auditing, and reporting systems. Through thoughtful audits, meaningful feedback, and collaborative planning, you will ensure alignment with regulatory agencies and YMCA standards while cultivating a culture of continuous learning and accountability.

This is more than a technical leadership role—it’s an opportunity to serve the community at scale, strengthen the people who strengthen others, and help the Y fulfill its mission of youth development, healthy living, and social responsibility.

ESSENTIAL FUNCTIONS:

Training Management & Administration

• Manage, assign, track, and report on CPR, First Aid, Lifeguarding, and Health & Wellness training across the Association using a centralized system.

• Maintain accurate certification and compliance records for all staff.

• Develop and manage annual training calendars and department-specific training resources.

Instruction & Facilitation

• Deliver specialized Health & Wellness and Lifeguarding trainings across branch locations.

• Serve as a subject matter expert for Aquatics and Health & Wellness learning initiatives.

• Support onboarding and ongoing professional development for staff in high-risk program areas.

Quality Assurance & Compliance

• Conduct routine branch visits to perform internal quality assurance reviews.

• Partner with Risk Management and Program Leadership Teams to ensure Aquatics and Health & Wellness programs meet compliance standards and deliver high-quality member experiences.

• Provide clear feedback, corrective action plans, and follow-up support when necessary.

Strategic Development & Mentorship

• Collaborate with Association leadership to guide Aquatics and Health & Wellness development planning.

• Support the design and implementation of department-specific mentoring programs.

• Align learning and development initiatives with Program Leadership Teams (PLTs) to ensure consistency and impact.

Community & National Alignment

• Ensure compliance with applicable governing agencies, including:

• Department of Health

• OSHA

• Other New York State regulatory bodies as directed

• Connect department leadership to relevant community-based and YMCA of the USA (Y-USA) professional development resources.

• Identify and integrate industry’s best practices and YMCA standards into Association operations.

Requirements

• Minimum 5 years of progressive experience in Aquatics and/or Health & Wellness, with Aquatics expertise strongly preferred, and at least 5 years of experience in training facilitation and curriculum development. Learning Management System (LMS) experience preferred.

• Demonstrated track record of high performance and measurable business impact, with strong observational, evaluation, and quality control skills and high attention to detail.

• Working knowledge of regulatory compliance requirements, industry standards, and quality assurance methodologies applicable to high-risk program areas.

• Strong project management, organizational, and problem-solving abilities, with the capacity to manage multiple priorities and navigate complexity and ambiguity effectively.

• Excellent communication and influence skills, with the ability to engage diverse audiences and communicate clearly across all levels of the organization.

• Demonstrated ability to use critical thinking and sound decision-making grounded in data, analysis, and organizational priorities.

• Proven commitment to inclusion, building a culture of belonging that values diverse perspectives and strengthens team performance.

• Demonstrated ability to develop self and others through coaching, mentoring, feedback, and continuous learning initiatives.

• Experience leading change and driving innovation while maintaining operational excellence and compliance.

• High level of emotional maturity, professionalism, and composure in high-responsibility and high-risk environments.

• Ability to travel regularly to city, suburban, and rural branch locations.

• Bachelor’s degree preferred.

Salary Description

$65,500-$75,000