Commercial Solutions Specialist - Automotive Industry (Remote)
TTEC, Dearborn, MI, United States
Overview
Employer Industry: Customer Service Solutions
Why consider this job opportunity
Opportunity for career advancement and growth within the organization
Health, dental, vision, and life insurance benefits
Flexible Spending Account (FSA) and Health Savings Account (HSA) options
401(k) plan with company match
Tuition reimbursement and employee assistance programs available
Supportive and collaborative work environment with a focus on team performance
Responsibilities
Serve as the primary technical support for FPI services, including telematics and data services
Diagnose and resolve customer issues through guided step-by-step solutions
Escalate complex issues to appropriate teams, including Project Management and Customer Success Managers
Capture and report on customer support issue trends to management
Update customer and internal knowledge bases based on support interactions
Qualifications
High school diploma required
Minimum of 3 years of contact center experience
Previous experience with a Percepta or Ford program is advantageous
Strong problem-solving skills and ability to work in a fast-paced environment
Excellent written, verbal, and listening communication skills
Preferred Qualifications
Associate degree or college degree preferred
Understanding of operations program handling processes
Proven ability to work independently as well as in a team environment
Strong organizational and time management skills
Empathy and awareness of customer loyalty drivers
#CustomerService #TechnicalSupport #CareerGrowth #RemoteWork #EmployeeBenefits
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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Why consider this job opportunity
Opportunity for career advancement and growth within the organization
Health, dental, vision, and life insurance benefits
Flexible Spending Account (FSA) and Health Savings Account (HSA) options
401(k) plan with company match
Tuition reimbursement and employee assistance programs available
Supportive and collaborative work environment with a focus on team performance
Responsibilities
Serve as the primary technical support for FPI services, including telematics and data services
Diagnose and resolve customer issues through guided step-by-step solutions
Escalate complex issues to appropriate teams, including Project Management and Customer Success Managers
Capture and report on customer support issue trends to management
Update customer and internal knowledge bases based on support interactions
Qualifications
High school diploma required
Minimum of 3 years of contact center experience
Previous experience with a Percepta or Ford program is advantageous
Strong problem-solving skills and ability to work in a fast-paced environment
Excellent written, verbal, and listening communication skills
Preferred Qualifications
Associate degree or college degree preferred
Understanding of operations program handling processes
Proven ability to work independently as well as in a team environment
Strong organizational and time management skills
Empathy and awareness of customer loyalty drivers
#CustomerService #TechnicalSupport #CareerGrowth #RemoteWork #EmployeeBenefits
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr