Customer Service Representative
MAT Holdings, Inc, Kildeer, IL, United States
Overview
Company Description
If you're looking for a special place to build or grow your career, you've found it. Whether you're an experienced professional, a recent graduate, or somewhere in between, MAT Holdings is where you can apply your skills, learn new ones, and make a real impact.
With more than 14,000 employees across 12 countries and over 40 locations worldwide, MAT offers exciting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more. Headquartered in Long Grove, IL, our global footprint includes 2.1 million square feet of U.S. distribution and manufacturing space and 40+ factories across three continents.
At MAT, we don’t just make things happen—we ensure it happens with excellence. From engineering and logistics to marketing and customer service, we maintain consistent expertise across the entire supply chain. Join us and be part of a team where your creativity and contributions help shape the future of global manufacturing.
Benefits
MAT Holdings Inc. and its subsidiaries offer a complete benefits package that includes medical, dental, vision, and disability insurance after 60 days of employment
Paid Time Off (PTO), including paid vacation, sick days, and paid holidays
401k Retirement Plan + Company Match
Career Advancement Program, training and development
Wellness Programs, including fitness reimbursements and mental health support
Health Savings Account (HSA) and Flexible Spending Accounts (FSA)
Voluntary Life / AD&D , Employer Provided Life/AD&D
and More
Job Summary The Customer Service position manages and records customer information, requests, and service issues into the computerized database while applying exceptional customer service skills to our internal and external customers.
Responsibilities
Enter customer orders and credit requests into the SAP system and ensure they are processed accurately.
Handle all incoming and follow-up calls and conduct additional research as needed.
Identify and resolve the customer’s issues and anticipate future needs by explaining/suggesting/providing additional information that the customer needs to know
Creates and maintains spreadsheets
Pricing Checks on orders against what is entered in our SAP system
Intuitive & problem-solving skills in addressing customer complaints concerning quality, billing, and service issues
Good problem solver and pays attention to detail
Track and monitor import containers from port to final delivery
Review and verify accessorial charges
Schedule Deliveries using Manh
Coordinate with carriers, DC’s to ensure timely delivery
Qualifications
Shows the ability to be resourceful and driven
Ability to influence and shape the decisions of others and to work through issues or conflicts to create.
Highly organized, results-driven, and able to work in a fast-paced environment
Ability to present information to all levels of the organization.
Microsoft PPT, Excel, and Project management Tools
Positive Attitude
SAP experience is a plus
0-2 years of Customer Service experiencerequired
Experience in import logistics and container tracking
Preferred knowledge of accessorial charges such as demurrage, detention, chassis, and storage fees, but is now required
High school diploma required
Knowledge of Microsoft Office skills, including Excel
SAP Software knowledge is a plus
Customer Service experience with a high number of customers
Ability to multitask
Demonstrate outstanding verbal and written communication skills
Ability to write detailed and complex correspondence to customers, addressing issues
Well organized & highly motivated
Additional Information All your information will be kept confidential according to EEO guidelines. This is a full-time, direct-hire position.
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If you're looking for a special place to build or grow your career, you've found it. Whether you're an experienced professional, a recent graduate, or somewhere in between, MAT Holdings is where you can apply your skills, learn new ones, and make a real impact.
With more than 14,000 employees across 12 countries and over 40 locations worldwide, MAT offers exciting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more. Headquartered in Long Grove, IL, our global footprint includes 2.1 million square feet of U.S. distribution and manufacturing space and 40+ factories across three continents.
At MAT, we don’t just make things happen—we ensure it happens with excellence. From engineering and logistics to marketing and customer service, we maintain consistent expertise across the entire supply chain. Join us and be part of a team where your creativity and contributions help shape the future of global manufacturing.
Benefits
MAT Holdings Inc. and its subsidiaries offer a complete benefits package that includes medical, dental, vision, and disability insurance after 60 days of employment
Paid Time Off (PTO), including paid vacation, sick days, and paid holidays
401k Retirement Plan + Company Match
Career Advancement Program, training and development
Wellness Programs, including fitness reimbursements and mental health support
Health Savings Account (HSA) and Flexible Spending Accounts (FSA)
Voluntary Life / AD&D , Employer Provided Life/AD&D
and More
Job Summary The Customer Service position manages and records customer information, requests, and service issues into the computerized database while applying exceptional customer service skills to our internal and external customers.
Responsibilities
Enter customer orders and credit requests into the SAP system and ensure they are processed accurately.
Handle all incoming and follow-up calls and conduct additional research as needed.
Identify and resolve the customer’s issues and anticipate future needs by explaining/suggesting/providing additional information that the customer needs to know
Creates and maintains spreadsheets
Pricing Checks on orders against what is entered in our SAP system
Intuitive & problem-solving skills in addressing customer complaints concerning quality, billing, and service issues
Good problem solver and pays attention to detail
Track and monitor import containers from port to final delivery
Review and verify accessorial charges
Schedule Deliveries using Manh
Coordinate with carriers, DC’s to ensure timely delivery
Qualifications
Shows the ability to be resourceful and driven
Ability to influence and shape the decisions of others and to work through issues or conflicts to create.
Highly organized, results-driven, and able to work in a fast-paced environment
Ability to present information to all levels of the organization.
Microsoft PPT, Excel, and Project management Tools
Positive Attitude
SAP experience is a plus
0-2 years of Customer Service experiencerequired
Experience in import logistics and container tracking
Preferred knowledge of accessorial charges such as demurrage, detention, chassis, and storage fees, but is now required
High school diploma required
Knowledge of Microsoft Office skills, including Excel
SAP Software knowledge is a plus
Customer Service experience with a high number of customers
Ability to multitask
Demonstrate outstanding verbal and written communication skills
Ability to write detailed and complex correspondence to customers, addressing issues
Well organized & highly motivated
Additional Information All your information will be kept confidential according to EEO guidelines. This is a full-time, direct-hire position.
#J-18808-Ljbffr